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“A Big Surprise at a Chain Restaurant”
Review of Benihana

Benihana
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Ranked #27 of 318 Restaurants in Ontario
Price range: $30 - $30
Cuisines: Japanese
More restaurant details
Restaurant details
Good for: Large groups, Business meetings
Dining options: Reservations
Dining style: Casual Dining
Cross street: Between Haven and Milliken
Beaumont, California
Level 6 Contributor
385 reviews
226 restaurant reviews
common_n_restaurant_reviews_1bd8 113 helpful votes
“A Big Surprise at a Chain Restaurant”
Reviewed May 22, 2014

We had limited time before our flight so ate in the bar - great, fast service from Percyand the Lunch Boat Salmon and Scallops Lunch were wonderful - full of flavor, hot off the grill and beautiful presentation. We will go again.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank GJean1565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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70 reviews from our community

Visitor rating
    27
    20
    14
    6
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Sacramento, CA
Level 5 Contributor
48 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“Great food, OK service”
Reviewed March 24, 2014

4 of us had reservations on a busy Saturday night. As expected the place was packed with many people waiting to be seated. So far, so good.

After being seated--not too long a wait-given the reservation, we DID wait for some time before a server came to take a drink order. They had a shortage of dinner menus due to the number of guests, but the next table offered their menus as they had already ordered. Still -ok.

Drink orders took a very long time to arrive. An even longer time before a server came to ask for our orders.

It was well over 15 minutes from the time we ordered until the soup arrived.

As is typical with Benihana, our group of 4 were seated with another group of 4 around the cooking surface.

It was another 15 minutes after we--all 8 of us--had finished our soup before the salad arrived.

A gentleman from the other group at our table caught our server and asked for another Sake for himself and his son. I'll return to this point in a moment.

The chef arrived and apologized for the delay.

He did a terrific job fixing the rice and vegetables and 'putting on the show', he then apologized and said he had to check on something and would be right back.

He returned some 10 minutes later with a tray of three steaks--our group had each ordered steak and chicken. He proceeded to cook the steaks, as well as the dishes ordered by the other group which included lobster, prawns and fired noodles.

As our steaks were cooking he asked us how we preferred them cooked -we all said medium rare. He then realized there were only 3 on the grill--and they were almost done. He told a server to get another steak immediately for him.

When the sever retuned with the steak, the gentleman who had ordered the Sake I mentioned earlier, asked about his drink order, the server said--'I'm sorry--I'll get that now.'

Benihana is world renowned for the food and the show and the service.

This one gets rave review for food and show--poor for service.

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank jamminj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rancho Cucamonga, California
Level 6 Contributor
125 reviews
97 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“Birthday Celebration Lunch With The Girls”
Reviewed January 14, 2014

Eight of us went to lunch, so we were able to get our own table. We had a great time and the waitress was very good. The chef performed for us and he did a good job. The food was just so so for me. It was very salty, but they do give you plenty. Six of us ordered food to be cooked on the grill and one ordered food to be prepared in the kitchen. The waitress brought the order prepared in the kitchen before they had even started our cooking. I asked her why she didn't wait until our food was almost done and she said because they get busy in the kitchen. Not a good answer. The waitress did, however, accommodate us by taking pictures and even printed out a group picture for the birthday girl. It is a fun place to go, especially with a group, but I would not go back just for the food.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank MaryAnn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inland Empire
Level 3 Contributor
17 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Good place to gather with friends/family.”
Reviewed October 14, 2013

Food good & fresh - cook prepares it right at your table (kind of a u-shaped setting in the round with others). Ambience good. Fun place to take out of town guess for something different.

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank FayRayInlandEmpire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level 3 Contributor
18 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Disappointed”
Reviewed October 14, 2013

We are regular customers at Benihana and love it.
At the Ontario location, the food was good but the service was really bad. Except for a young guy who was running around trying to make it right, the other waiters were uncaring and we had to beg for everything. We even got a few bad stares from a guy who was buzzing around but not helping. Don't know what he was here for...
We are at the lounge, not the chef table. We will be back at Benihana, but definitely not at this location.

Visited October 2013
Helpful?
Thank ArtLover75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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