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“Not responsible for car break- ins”

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Ayres Hotel Ontario Mills Mall
Ranked #9 of 41 Hotels in Ontario
Certificate of Excellence
GreenLeadersGold level
Sanderson, Texas
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Not responsible for car break- ins”
Reviewed February 28, 2014

We were staying there for a business trip and on our last night there we got broken into. The hotel over all was ok, but make sure you park in view of a camera to your vehicle. The hotel said we were right out of camera range as our vehicle got broken into. Not much was accomplished on their part and they do not have security that drives the parking lot either. For the price of hotel that it was, I would assume there would be a little more security.

Room Tip: Other than parking your vehicle in a good camera location- I do not have any room recommendations.
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank kiki300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this review, March 4, 2014
Dear Kiki300,

Thank you for your review of our hotel. I am very sorry to hear that your car was vandalized during your stay with us. Unfortunately, each hotel in the area and its guests were a victim of this incident, and it is being investigated diligently by law enforcement. Security measures are currently under review as well to see what can be done to ramp up efforts. We wish for our guests to feel safe at our hotel and deeply apologize that this happened.

Safe travels,

Susan Golden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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473 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (79)
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English first
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 26, 2014 via mobile

Great location, clean, quite. The staff is fabulous. No complaints, pleasantly surprised. Fresh place travlers enjoy......bring the kids you are across the street from the Ontario Mill's Mall......family fun:)

  • Stayed February 2014
    • Value
    • Location
    • Rooms
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Helpful?
Thank justtripn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Covina, California
1 review
Reviewed February 17, 2014

We needed a close place to stay, a home away from home sorta speak. This was perfect. Loved the dark furniture, place was very clean through out. Mall is literally your backyard, plenty of places to eat, plus you have Victoria Gardens 7 minutes away. I slept, ate and shoped. Never even made it to gym, "not good."

Some times you have to take a break. Just what the Doctor ordered. A must do. Very friendly staff by the way.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Alma L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this review, February 28, 2014
Dear Alma L.,

Our team always enjoys hearing that a guest finds that our location is a home away from home. Thank you so much for your review and for choosing us for your little escape. We are very happy to hear that you liked the proximity of the shops and restaurants, and we are ecstatic that you were able to relax and recharge with us! Thank you again for such an amazing review.

Warm regards,

Susan Golden
General Manager
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Cupertino, California
1 review
Reviewed February 11, 2014

I booked this hotel on Priceline and got a very good rate. The breakfast had good options. The hotel room was clean and welcoming. I only stayed one night. The front desk workers were helpful and friendly. I would stay here again.

  • Stayed February 2014, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank 8cheryl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this review, February 18, 2014
Dear 8Cheryl,

It was a pleasure welcoming you recently. Thank you for writing such an amazing review! We are so happy that you selected our hotel for your stay, and our team members always love to hear that they were friendly and helpful and made our guests feel welcome. We hope you have a chance to stay with us again soon!

Sincerely,

Susan Golden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bend, Oregon
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 3, 2014

Nice rooms,within walking distance to mall and dinner options. Very good breakfast. Here is a clue you have made a good choice-the airline personnel stayed here too! Only down side was poor wifi connection.

  • Stayed January 2014, traveled as a couple
    • Value
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Helpful?
Thank happybendite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Luis Obispo, California
1 review
Reviewed January 27, 2014

WE enjoyed our stay. Nice breakfast, very nice rooms and beds. We enjoyed the microwave and fridge in the room. It was very quiet at night, even though the hotel was full. For the price, I don't see how this place could be nicer. A very upscale feel.

  • Stayed January 2014, traveled with family
    • Value
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Helpful?
Thank vajayjay4273
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, CA
Level Contributor
79 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
Reviewed January 12, 2014

This hotel was as good as it gets. Clean, new, excellent location. Great TV. The free breakfast was great, not just cold cereal and pancakes, they had mini omelets and potatoes. Location is excellent at the crossing of Hwys 10 and 15 and is right next to the huge Ontario Mill mall with everything you could possibly need. Could not find one thing to complain about. Will stay here again for sure.

Room Tip: There are two Ayers hotels next to each other. Plan on arriving at the wrong one and getting referr...
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Green Features: I support the water saving practices with this hotel.
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Almaden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this review, January 20, 2014
Dear Almaden,

Thank you for writing us such a fantastic review and we are so glad that you enjoyed your stay. Our kitchen team is extremely happy to hear that you liked everything about your complimentary breakfast. We are also very happy that you found the proximity to the mall and restaurants to be so convenient. We are grateful for your recommendation and hope you stay with us again soon.

Sincerely,

Susan Golden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ayres Hotel Ontario Mills Mall

Property: Ayres Hotel Ontario Mills Mall
Address: 4395 Ontario Mills Pkwy, Ontario, CA 91764-5105
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Ontario
#4 Romantic Hotel in Ontario
#6 Business Hotel in Ontario
#8 Family Hotel in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ayres Hotel Ontario Mills Mall 3.5*
Number of rooms: 105
Official Description (provided by the hotel):
Ayres Inn & Suites Ontario Mills Mall combines the comforts and conveniences of home with the warm hospitality you’ve come to expect from the Ayres name. Whether you’re here for a short business visit or a long, relaxing retreat, you’ll find all of the luxurious, European-inspired guest rooms at our Ontario, CA hotel are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks and WiFi, iHomes, hairdryers, and curved shower rods. And every morning you will start your day right with our complimentary full American breakfast. Our convenient Ontario, CA location means you will be adjacent to the Inland Empire's primary tourist attraction, the Ontario Mills Mall. Revive your wardrobe at one of North America's largest shopping malls and then retire to your luxurious accommodations. After you are well rested, enjoy various events at the Ontario Convention Center or the Citizens Business Bank Arena. You’ll also be happy to know Ontario International Airport is just a short drive away! ... more   less 
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Also Known As:
Ayres Inn And Suites At The Mills Mall
Ayres Inn & Suites At The Mills Mall Hotel Ontario
Ayres Hotel Ontario

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