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“Such a deal!”

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Ayres Hotel Ontario Mills Mall
Ranked #9 of 41 Hotels in Ontario
Certificate of Excellence
GreenLeadersGold level
Central California
Level Contributor
136 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Such a deal!”
Reviewed September 4, 2013

Very clean & comfortable (and cool) hotel with free parking, free wifi & free breakfast, right in the middle of major shopping, outlets & the Ontario Mall. Staff was attentive, couteous & helpful. Love a hotel where the controls for the A/C are inthe room--especially when it's 104 outside.

We booked through a discount company and were treated like their best customer. (Not all hotels are so kind).

Room Tip: As this was our first (but not our last!) stay, we can't judge room locations. It was quiet &...
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SKSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this review, September 16, 2013
Dear SKSA,

First of all, thank you very much for taking the time to leave a review on TripAdvisor to let others know about your experience at our hotel. Second, thank you for your compliments they are greatly appreciated! We are so delighted to see that you found our service attentive and your accommodations exceptional. Thank you again and we look forward to seeing you in the near future.

Sincerely,
Susan Golden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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473 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
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English first
Woodside, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 1, 2013

This is my second stay at the Ayres Inn in Ontario...was there to see a friend for a quick weekend getaway. I've stayed in many hotel chains over the years, but Ayres Inn is very hard to beat. Although I suppose there are fancier hotels out there, the accommodations are impeccably clean, comfortable, and top notch. Even more impressive is the friendliness of the hotel staff. So whatever your travel needs, this property rocks!

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hittintheroad2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this review, September 15, 2013
Dear hittintheroad2013,

Thank you very much for your flattering review of our hotel. It is such an honor to be able to have served you on more than one occasion, we love welcoming you back! We are so pleased to see that you enjoy the clean accommodations and the friendly service. We look forward to seeing you more often and thank you again for your kind review.

Sincerely,
Susan Golden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bay Area
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 28, 2013

Unexpectedly "trapped" in Ontario after my flight was abruptly cancelled, I was tired and frustrated due to the lack of help from my airline carrier. Minutes after booking the reservation through a discount hotel site, my frustration subsided when the night manager, Susan, went out of her way to arrange a shuttle from a different Ayres property to pick me up from the airport because her driver had just left for lunch. The following morning, when Susan overheard me struggling with booking and printing problems, she invited me to use the computer at her desk to resolve the problems, which displaced her for a considerable amount of time. When the front desk paged the shuttle driver, I was surprised to see the person that was busily vacuuming the hallway areas immediately stop what she was doing just to drive me solo to the airport.

The price of my last-second, emergency reservation was $59 for a large, clean, queen-sized room. That $59 still included free Internet access, free breakfast, and shuttle service to and from the airport. However, the greatest value proved to be the unexpected personal concern and accommodating hospitality I received, which I found invaluable and made me feel I had received Ritz-Carlton service at 10 times less the price!

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maildfrelix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this review, October 7, 2013
Dear malidfrelix,

Thank you very much for taking the time to leave a kind review on TripAdvisor to let others know about your last minute stay with us. We are so pleased to have accommodated you. Thank you for the compliments of what a great value our hotel is, they are truly appreciated. Our motto is, "We care about people." So we are very pleased to see that we succeeded in providing you with exceptional customer service that left you with a great lasting impression. We hope to see you again in the near future, under better circumstances of course. Thank you again!

Sincerely,
Susan Golden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, California
Level Contributor
80 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 27, 2013

Arrived at the hotel and was warmly greeted by the desk staff.

The room was comfortable and clean.

The comfortable bed and bedding made me feel at home.

Everyday at breakfast, I felt that I was having a real breakfast, not food that was just removed from the freezer and warmed in a microwave.


-Anthony

Room Tip: Rooms facing the rear parking area allow you to see the Ontario mall and keep and eye on your vehicl...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawthorne, California
Level Contributor
4 reviews
3 hotel reviews
Reviewed August 23, 2013

Overall rating is excellent except:
Water pressure is low at third and fourth floor.
Drainage has problem in the bathtub and the sink, and will be getting worse in the coming months.
Breakfast is good except the bacons were all burn at a few weeks of my stay and could not eat.

Room Tip: If you mind the water presure, stay in the first and second floor.
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  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andyyklee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancaster, ca
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 21, 2013

Recently my husband and I chose to stay the night here for a local weekend getaway. It's right next to the outlet mall, so the area has plenty of restaurants, movie theaters, and shopping literally within walking distance. The suite was nice, although I'm not sure what the difference is between a normal suite and the "upgraded" suite. Room had mini fridge and microwave. Bed was comfy, and the hall was quiet. It was very relaxing. We've previously stayed at the Ayres Suites right next door, and both hotels are great.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank purpltaz27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this review, September 15, 2013
Dear purpltaz27,

Thank you for taking the time to leave a review to let others know about your experience at our hotel. Thank you for choosing our hotel for your local weekend getaway. We are so thrilled to see that you enjoyed your Ayres Dream Sleeper bed and the quiet facilities, except are not sure why your rating for sleep quality was lower than expected. The difference between our King Studio Suite and our Executive King Studio Suite is more square footage for people who want or need more space. While we are pleased to see that you found the location and cleanliness 5 star worthy, we wish we could have wowed you with our service. Please do give us another shot to serve you and thank you again.

Sincerely,
Susan Golden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Henderson, Nevada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 12, 2013

Always stay here when I'm in town, great reception staff & speedy check-in. Rooms always clean & bathrooms very clean & well stocked. Front reception staff have always been extremely friendly & professional and love check-in, seamless & quick. Breakfast is great, but small breakfast area, they should make it bigger. This dining area is always clean and stocked and food is fresh and good. Location is great, gas stations & Ontario MIlls & restaurants literally in the same parking area.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank June T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ayres Hotel Ontario Mills Mall

Property: Ayres Hotel Ontario Mills Mall
Address: 4395 Ontario Mills Pkwy, Ontario, CA 91764-5105
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Ontario
#4 Romantic Hotel in Ontario
#6 Business Hotel in Ontario
#8 Family Hotel in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ayres Hotel Ontario Mills Mall 3.5*
Number of rooms: 105
Official Description (provided by the hotel):
Ayres Inn & Suites Ontario Mills Mall combines the comforts and conveniences of home with the warm hospitality you’ve come to expect from the Ayres name. Whether you’re here for a short business visit or a long, relaxing retreat, you’ll find all of the luxurious, European-inspired guest rooms at our Ontario, CA hotel are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks and WiFi, iHomes, hairdryers, and curved shower rods. And every morning you will start your day right with our complimentary full American breakfast. Our convenient Ontario, CA location means you will be adjacent to the Inland Empire's primary tourist attraction, the Ontario Mills Mall. Revive your wardrobe at one of North America's largest shopping malls and then retire to your luxurious accommodations. After you are well rested, enjoy various events at the Ontario Convention Center or the Citizens Business Bank Arena. You’ll also be happy to know Ontario International Airport is just a short drive away! ... more   less 
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Also Known As:
Ayres Inn And Suites At The Mills Mall
Ayres Inn & Suites At The Mills Mall Hotel Ontario
Ayres Hotel Ontario

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