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“Restful”

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Ayres Hotel Ontario Mills Mall
Ranked #9 of 41 Hotels in Ontario
Certificate of Excellence
GreenLeadersGold level
Sonora, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Restful”
Reviewed November 6, 2012

As always my stay was restful. I travel on business several times a year and always enjoy my stay. The pleasent staff and nice rooms will keep me coming back. The evening snacks and cookies all always tasty. I enjoy the fresh breakfast, it's quick and convenient.

Thank you for a job well done!

  • Stayed October 2012, traveled on business
    • Value
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Helpful?
Thank Fred K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this review, November 29, 2012
Dear Fred -

Thank you so much for giving us another opportunity to welcome you to our hotel. We appreciate your patronage and your kind words. Any time we have provided a "restful" stay to our guests, we know we have done our jobs. We look forward to your next visit.

Safe travels,

Susan Golden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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466 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
Seattle, WA
Level Contributor
136 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed October 25, 2012

I had a first floor room; checked in after 10 pm and left by 9 the next morning so my stay was short. The room was nice, though looking out of a ground floor room at the parking lot would not be pleasing during the daylight. (There were effective light blocking curtains.) The bed was comfortable and there was plenty of room. Free wifi was spotty, however. My upstairs neighbor(s) started moving around at 7am (not unreasonable) and when anyone walked across the floor, it was very loud in my room. But the main source of noise came from 2 couples (mature folks) who had been "partying" and were going between their rooms across the hall from each other. They were not yelling or laughing much in the halls but the doors made a lot of noise whenever they shut--which happened multiple times over a couple of hours. Just enough to be irritating, but not enough to call the front desk. The breakfast was fine; nothing exceptional but plenty of selection and well stocked.

  • Stayed October 2012, traveled with family
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Helpful?
Thank barnhok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this review, November 7, 2012
Dear Barnhok -

Thank you so much for your candid review of out hotel. While I am pleased you found your guestroom comfortable, I do apologize if your stay was anything less than exceptional. We do try to provide the best in accommodations and service to each guest and wish we were able to do so in your case. Please know we will use your comments and reexamine guestroom noise concerns. We appreciate your review and hope you will allow us to welcome you again.

Regards,

Susan Golden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Mirada, California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 22, 2012

I'm probably easily impressed because I've been staying in little motels in Pomona on recent trips, but I decided to splurge a little and drive a few miles further to Ontario. I've always heard that the Ayres Hotels have wonderful bedding and this one in Ontario had an affordable offer that was only $25 more than what I was paying for crappy Pomona motels, so I went for it! The room was so luxurious. It was clean, had beautiful furniture, a nice free breakfast, and was right near the freeway and walking distance to the mall. Best of all, the bed was SO comfortable!! I loved my stay and will bring my bathing suit next time because the pool and jacuzzi looked very inviting.

  • Stayed October 2012, traveled solo
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Helpful?
Thank Tracilees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Pedro, California, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 21, 2012

The two gentlemen and the lady at the front desk were all very warm, polite, and friendly. The room was beautiful and spotlessly clean! The people in the connecting room were a bit noisy, but it actually didn't bother me or keep me from being able to fall asleep. I love this hotel and can't wait til I have work again in that area, cuz I know where I'll be staying!

  • Stayed October 2012, traveled on business
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Helpful?
1 Thank Leah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Quinta, California
1 review
Reviewed September 10, 2012

I reserved a king suite: it was nice. the only reason i gave it such a low rating, was because i woke up in the middle of the night with a Earwig pinching at me. Its not such a big deal to find an EARWICK, but when your paying extra for a large room, you expect it to be nice, and CLEAN!

  • Stayed September 2012, traveled as a couple
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Helpful?
Thank Cindy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this review, September 28, 2012
Dear Cindy -

Thank you so much for your candid review. Please know that what you describe is in no way indicative of a normal stay at our hotel, and I am exceedingly sorry that this incident led to such a negative experience. Though very rare, our team takes this issue very seriously and we have strict procedures in place in the event this should happen, which include barring the room from occupancy and treating it per our standard procedures. We encourage our guests to inform us immediately of something of this nature so we can immediately address the issue and find the guest a more suitable room. I do appreciate you contacting me regarding this and am pleased that we were able to take appropriate steps with this room to ensure against this issue in the future. Thank you again for your review and I do hope you will consider staying with us the next time you are in the area.

Sincerely,

Susan Golden
General Manager
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Los Angeles, California, United States
1 review
Reviewed September 10, 2012

I scored through review of this hotel but still wasn't satisfied - Decided to try for my self!! I walked in my room - Beautiful!! Dark Wood Furniture, updated, very clean & sleek - I'm use to the W and so on. Very nice!! Breakfast was great!! To any who would complain about this hotel are internet idiots!! For my $56 I got on hotwire - with free breakfast, internet & free parking - this is a steal!! Book, Book, Book - believe me, you will not be disappointed. Great staff, quick check in - Went swimming at 8am, gym is 24 hours. A great place. Loved it!!

Room Tip: I was on the 3rd Floor - Perfect!
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  • Stayed September 2012, traveled with family
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Helpful?
Thank Kami S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this review, September 21, 2012
Dear Kami -

What a very kind review of our hotel! Any time a guest describes his or her stay as "perfect" we know we have done our jobs well. I am very pleased you found such value in our accommodations and complimentary amenities. We are so thankful for your review and hope you will have the chance to visit the area again soon. Please keep us in mind if you do!

Safe travels,

Susan Golden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Wayne, Indiana
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 7, 2012

Clean room with upgraded furniture and flat screen TV. We stayed for 7 nights and the breakfast were outstanding with variety to choose from. The location of this hotel was right off the express way five minuges from Ontaria airport. The staff was very friendly, sincere, and we knew that they really tried to make our stay as comfortable as possible. House keeping was outstanding!

Room Tip: SUPER CLEAN!!!! comfortable, clean sheets and bedding,
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ErvIndiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this review, September 21, 2012
Dear ErvIndiana -

It was such a pleasure welcoming you for a week at our hotel. To be described as "excellent" in any way is an absolute dream and we are so thankful for your review. Thank you so much for choosing our hotel and for your great recommendation. We look forward to welcoming you again very soon.

Safe travels,

Susan Golden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ayres Hotel Ontario Mills Mall

Property: Ayres Hotel Ontario Mills Mall
Address: 4395 Ontario Mills Pkwy, Ontario, CA 91764-5105
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Ontario
#4 Romantic Hotel in Ontario
#6 Business Hotel in Ontario
#8 Family Hotel in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ayres Hotel Ontario Mills Mall 3.5*
Number of rooms: 105
Official Description (provided by the hotel):
Ayres Inn & Suites Ontario Mills Mall combines the comforts and conveniences of home with the warm hospitality you’ve come to expect from the Ayres name. Whether you’re here for a short business visit or a long, relaxing retreat, you’ll find all of the luxurious, European-inspired guest rooms at our Ontario, CA hotel are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks and WiFi, iHomes, hairdryers, and curved shower rods. And every morning you will start your day right with our complimentary full American breakfast. Our convenient Ontario, CA location means you will be adjacent to the Inland Empire's primary tourist attraction, the Ontario Mills Mall. Revive your wardrobe at one of North America's largest shopping malls and then retire to your luxurious accommodations. After you are well rested, enjoy various events at the Ontario Convention Center or the Citizens Business Bank Arena. You’ll also be happy to know Ontario International Airport is just a short drive away! ... more   less 
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Also Known As:
Ayres Inn And Suites At The Mills Mall
Ayres Inn & Suites At The Mills Mall Hotel Ontario
Ayres Hotel Ontario

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