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“Average hotel with above average service”

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Ayres Hotel Ontario Mills Mall
Ranked #9 of 42 Hotels in Ontario
Certificate of Excellence
GreenLeadersGold level
Chicago, IL
Level 5 Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Average hotel with above average service”
Reviewed May 6, 2012 via mobile

Average hotel in comfort, food, price. Did have issue with tub not draining, turned shower into a bath. Management had issue resolved within a few hours. Two issues unable to resolve: 1. Internet connection in room very poor. Had to travel to lobby to keep connection. 2. Gym very sad. Only a few cardio machines and a set of dumbells that went up to 25 lbs. the balls needed air! management should add a few resistance bands, jump rope, medicine ball & half ball to make it more complete. Used gym at other ayres next door, did stairs, and ran around mall (1.5 miles is a lap). Breakfast good...eggs, bacon or sausage, yogurt, fresh fruit, cottage cheese, juices, waffles, toast beagles, muffins, cereal & oatmeal. Coffee and lemon water always available in lobby. Management should upgrade apples to different brand...looked old and unappetizing.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Missacl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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480 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (80)
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English first
Beltsville, Maryland
Level 6 Contributor
129 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed May 6, 2012

Sadly, we were here only overnight, but the service and room were excellent. The mattress was probably the finest I have ever experienced, producing a wonderful night's sleep. Room was clean and beautifully appointed. We heard absolutely no noise from neighboring guests. Staff was very friendly and kind. Only problem--breakfast ended at 9 AM--too early for anyone on vacation and/or who had arrived very late the night before. :-(

Room Tip: We were on the ground floor near the front lobby, which might have been a bit noisy, but it wasn'...
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sheryl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed May 6, 2012

We decided to take a chance on Hotwire to save some money, hoping we'd be put in a Hampton. We ended up getting Ayres and I'm so glad we did! It had everything we love about hampton (comfy bed, cleanliness & good breakfast being priority for us), with the added benefit of a larger room. Customer service was exceptional & they had a great hot breakfast (sausage, eggs, DIY waffles, etc.) which saved us $20+ at IHOP. The bed seemed a little firmer than Hampton but was equally comfortable. The pool was nice & clean with plenty of lounge chairs. There is a great mall right behind the hotel, making it easy to walk to shopping, movies, comedy shows, salons/spas, restaurants, etc. Not one complaint the entire stay. We will absolutely be staying here next time we're in the area!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HeidiG85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed May 5, 2012

My stay was for business/education, relying on the hotel shuttle for transportation. After completing my week of training (hotel bill paid), the shuttle service said they could not provide service when I needed them most. Luckily, my company looks out for each other, a stranger offered a ride to the airport. Was I, or my money valued?

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SuperDaver56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern California
Level 3 Contributor
10 reviews
6 hotel reviews
Reviewed April 23, 2012

Location was excellent. Shopping, restaurants and activities are all close by. Hotel was clean. Spa & pool were convenient and well maintained. Booked the couples package - champagne was chilled and the chocolates were great. Even gave us real glass champagne glasses! Staff was gracious - helped us open champagne bottle. Complimentary breakfast was great - a lot of choice to select from. Used the fitness room - hotel provided ear phones to listen to TV.

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Basia61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque NM
Level 5 Contributor
90 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 19, 2012

Staff is helpful, courteous, attentive and sweet. Accomodations are wonderful, clean and spacious. Conveniently located, free breakfast - highly recommended.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this review, April 27, 2012
Dear Kris -

Thank you for allowing us the opportunity to welcome you to Ayres Inn & Suites Ontario Mills Mall. We appreciate you taking the time to share your experience with fellow travelers. A guest recommendation is the highest honor a hotel can receive so I am pleased the accommodations and service offered contributed to this. Thank you again for your review and we hope to welcome you again very soon.

Warm regards,

Susan Golden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed April 12, 2012

I would recommend ayres to anyone. The room was extremely clean and big. The staff was super. They were professional and extremely nice. They helped me with a booking error swiftly. The complimentary break was great. And location for us was perfect. I'm Definately staying here again

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mikeyd56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this review, April 20, 2012
Dear Mikeyd56 -

Thank you so much for your kind review and for choosing Ayres Inn & Suites Ontario Mills Mall for your visit. What a treat to know that the exceptional service my wonderful team works so hard to provide has made a guest's stay so extraordinary. I am so pleased that the accommodations and complimentary amenities, including the delicious full American breakfast, lent themselves to a comfortable and inviting hotel stay. We appreciate your recommendation and look forward to your return.

Warm regards,

Susan Golden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ayres Hotel Ontario Mills Mall

Property: Ayres Hotel Ontario Mills Mall
Address: 4395 Ontario Mills Pkwy, Ontario, CA 91764-5105
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Ontario
#4 Romantic Hotel in Ontario
#6 Business Hotel in Ontario
#8 Family Hotel in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ayres Hotel Ontario Mills Mall 3.5*
Number of rooms: 105
Official Description (provided by the hotel):
Ayres Inn & Suites Ontario Mills Mall combines the comforts and conveniences of home with the warm hospitality you’ve come to expect from the Ayres name. Whether you’re here for a short business visit or a long, relaxing retreat, you’ll find all of the luxurious, European-inspired guest rooms at our Ontario, CA hotel are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks and WiFi, iHomes, hairdryers, and curved shower rods. And every morning you will start your day right with our complimentary full American breakfast. Our convenient Ontario, CA location means you will be adjacent to the Inland Empire's primary tourist attraction, the Ontario Mills Mall. Revive your wardrobe at one of North America's largest shopping malls and then retire to your luxurious accommodations. After you are well rested, enjoy various events at the Ontario Convention Center or the Citizens Business Bank Arena. You’ll also be happy to know Ontario International Airport is just a short drive away! ... more   less 
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Also Known As:
Ayres Inn And Suites At The Mills Mall
Ayres Inn & Suites At The Mills Mall Hotel Ontario
Ayres Hotel Ontario

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