We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice place”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Ayres Hotel Ontario Mills Mall
Ranked #10 of 41 Hotels in Ontario
Certificate of Excellence
GreenLeadersGold level
Reviewed March 15, 2012

The staff was pleasant and helpful. Only exception to this was the person taking care of breakfast during the week seemed a bit miffed, and was thus rather terse with all the guests, that we were expecting to eat at 8:45 AM. We (and obviously other guests) were told breakfast was until 10:00. This is only true on the weekends; 9:00 during the week. This needs to be posted somewhere. The walls are pretty thin, so you are able to hear your neighbor's conversations, even when they are talking in a normal tone of voice. Although I was sure that I had requested 2 queen beds, all they had was 1 king bed. It was a bit akward for my grown son and I to sleep together, but it was workable. It was clean and adequate for our purposes as a place to sleep while visiting family.

  • Stayed: March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Amy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (512)
Traveler rating
Traveler type
Time of year
Language

446 - 452 of 512 reviews

Reviewed March 8, 2012

What more could you ask from a hotel ? A very nice person greets you with a smile ( and recalls your name if you are a frequent guest). During the day there are cookies, a breakfast, coffee, and a morning paper. The rooms are clean and quiet and comfortable. The Ayres at Ontario Mills is our home away from home.

Room Tip: I've stayed at this hotel perhaps a hundred times. I've never had a bad room. I can only...
See more room tips
  • Stayed: March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Namenotimportant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this reviewResponded March 13, 2012

Dear Namenotimportant -

Thank you for choosing Ayres Inn & Suites Ontario Mills Mall for your visit to Ontario and for your continued patronage. We love having guests stay with us on multiple occasions as it gives us the opportunity to get to know them better and provide them with exceptional service on more than one occasion. I am so pleased we have been able to do this for you time and again. While you may not think your name is important in this particular context (as stated in your TripAdvisor username), please know that at the front desk it is very important to us as we value every guest and the individual needs he or she has. We appreciate your kind words and look forward to your return.

Sincerely,

Susan Golden
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2012

Very dissapointed after staying at the Ayres Hotel in Moreno Valley. I was advises by the drobt desk that every Ayres Hotel has different layouts. Bathroom was the biggest dissapointment because of its size. Bed is comfy. Breakfast was just ok. No fresh fruit but Yummy waffles.

  • Stayed: March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank kameronpenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this reviewResponded March 7, 2012

Dear Kameronpenn -

Thank you so much for your candid review of Ayres Inn & Suites Ontario Mills Mall. While I am pleased to hear that you found your overall stay comfortable, I am sorry if any inconvenience was caused by the size of the bathroom. As stated at the front desk, each of the 20 Ayres Hotels of Southern California have a unique design and layout so the confusion is understandable. Square footage for rooms inclusive of the bathroom are currently featured in the descriptions of the rooms on our website, and our guest service agents are more than happy to answer any questions regarding the rooms if asked so please feel free to contact us in the future should you decide on a different room type. As to the breakfast, we revisit our breakfast options on a regular basis, so I will share your comments with our team for use in our next review. Again thank you for your review and we hope to welcome you again very soon.

Safe travels,

Susan Golden
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2012

Seriously, I travel a lot and stay at this property frequently. The beds, bedding and pillows are very very comfortable. The location is convenient to the airport and a walk to shopping and restaurants. It's also conveniently just off I-10 but you will never here any of the traffic. The staff are exceedingly nice and helpful as well. . Never any surprises or drama.
I highly recommend.

  • Stayed: February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AeroPDX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this reviewResponded March 6, 2012

Dear AeroPDX -

Thank you so much for taking the time to review our hotel. I am pleased that you consistently find the accommodations and service satisfactory and that our hotel is located in a convenient enough place for all of your various needs. We truly appreciate our repeat guests and thank you so much for choosing us so often. We cannot wait to have you back.

Warm regards,

Susan Golden
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2012

I enjoyed my stay because the room was clean and neat. Furnishings were manly, the bed was very comfortable. Service was attentive. Breakfast was adequately more than just a bagel.

  • Stayed: February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bryan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this reviewResponded February 27, 2012

Dear Bryan -

Thank you so much for your kind words. It is always a pleasure to know that our guests find the amenities and cleanliness of the hotel to their liking as we feel that these two elements are part of what make an outstanding hotel experience. I truly appreciate you taking the time to inform fellow travelers about our hotel. Perhaps on your next visit the surrounding shops, such as the Ontario Mills Mall. We hope to welcome you again soon.

Sincerely,

Susan Golden
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2012

I have stayed at a lot of hotels in my time. This was by far the very best ever. The room was beautiful and well appointed. The view of the mountains and palm trees was spectacular. The service was great and the free breakfast was a plus. I would recommend this hotel to anyone and everyone.

Room Tip: Be sure to ask for a room with a view.
See more room tips
  • Stayed: February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nancy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this reviewResponded February 27, 2012

Dear Nancy -

Thank you so much for choosing the Ayres Inn & Suites Ontario Mills Mall for your hotel stay. We know you have many options for a hotel in the Ontario area, so it means the world that we were your choice. I am also delighted that you found the service and amenities, including the complimentary breakfast, satisfactory. A guest's recommendation is the highest compliment and for that I thank you as well. We look forward to hosting your next visit.

Warm regards,

Susan Golden
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2012

We were there last night. We got our room through Hotwire for a very reasonable price. The room was large and EXTREMELY clean! The bed was super comfy...I only wish we had more time there. We got there late last night and had to leave very early due to a flight out of ONT. We highly recommend this beautiful hotel. The rooms feel very upscale and the hotel staff was very friendly. Is a great place to stay for a night or a week!

  • Stayed: February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dsg560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this reviewResponded February 14, 2012

Dear Dsg560 -

We were honored to have you as a guest of the hotel. Thank you for sharing this review and for all of your kind words. Service and cleanliness are of the utmost importance to the team here, so it is fantastic to know that both of these elements left you so satisfied with your stay. We have a very hardworking Housekeeping Team and I will be sure to share your comments with them as well. As to the price, we do try to provide our guests many luxuries and amenities at an affordable cost since the guest's comfort and experience are our top concern. We appreciate your recommendation and look forward to welcoming you again.

Safe travels,

Susan Golden
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Ontario hotels
0.1 mi away
Ayres Suites Ontario Mills Mall
3.1 mi away
Azure Hotel & Suites Ontario, A Trademark Collection Hotel
0.5 mi away
Hyatt Place Ontario / Rancho Cucamonga
Show Prices
Show Prices
Show Prices
0.3 mi away
Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA
1 mi away
Embassy Suites by Hilton Ontario-Airport
0.2 mi away
Hampton Inn & Suites Ontario
Show Prices
Show Prices
Show Prices

Been to Ayres Hotel Ontario Mills Mall? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ayres Hotel Ontario Mills Mall

Address: 4395 Ontario Mills Pkwy, Ontario, CA 91764-5105
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Ontario
#4 Romantic Hotel in Ontario
#6 Business Hotel in Ontario
#8 Family Hotel in Ontario
Price Range: $126 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ayres Hotel Ontario Mills Mall 3.5*
Number of rooms: 105
Official Description (provided by the hotel):
Ayres Inn & Suites Ontario Mills Mall combines the comforts and conveniences of home with the warm hospitality you’ve come to expect from the Ayres name. Whether you’re here for a short business visit or a long, relaxing retreat, you’ll find all of the luxurious, European-inspired guest rooms at our Ontario, CA hotel are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks and WiFi, iHomes, hairdryers, and curved shower rods. And every morning you will start your day right with our complimentary full American breakfast. Our convenient Ontario, CA location means you will be adjacent to the Inland Empire's primary tourist attraction, the Ontario Mills Mall. Revive your wardrobe at one of North America's largest shopping malls and then retire to your luxurious accommodations. After you are well rested, enjoy various events at the Ontario Convention Center or the Citizens Business Bank Arena. You’ll also be happy to know Ontario International Airport is just a short drive away! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Travelocity, Orbitz, Hotwire, Priceline, HotelQuickly, TripOnline SA, Evoline ltd and getaroom.com so you can book your Ayres Hotel Ontario Mills Mall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ayres Inn And Suites At The Mills Mall
Ayres Inn & Suites At The Mills Mall Hotel Ontario
Ayres Hotel Ontario

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing