It's hard for me to rate this hotel since I simply paid for my elderly parents who were going to stay here but they had a terrible time. I went to this hotel previously and got the information on how I was going to pay for them and followed the instructions to the letter(I even called them to make the reservation, since something was wrong with my parents doing it). When they got there the incompetent bell man was working the front desk while, the manager lady looked on and he completely bungled everything. The information wasn't taken correctly; he still needed their credit card although they had all, and I do mean ALL, of my information. He gave them a room near the laundry area, and when they complained the manager lady moved them to the area that was under construction. I reiterate, this was with reservations!!!! In a word Incompetent. and In 4 words, go to the doubletree. Which was next door. Or go somewhere else. Yea, everything was nice, but the key moment for them to shine was on arrival. What would have happened if my parents didn't have a credit card? Would they have been turned away even though they had my authorization, the necessary forms, AND ALL MY INFORMATION??!! Yep, no thanks. Never again.
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- Also Known As:
- Ayres Boutique Suites Ontario Airport Hotel Ontario
- Ayres Boutique Hotel Ontario Airport