I was very disappointed. I made a res for an accessible room and called to confirm that I use a wheelchair. I was told no problem. The bed was over 30" tall an was impossible to transfer into from a wheelchair, the toilet was a low standard toilet instead of an ADA 17.5" and there were no grab bars at the toilet which made a transfer impossible. I had to call the night mgr to help me get into bed. I was horribly embarrassed and uncomfortable. I am considering legal action to force compliance. There is no excuse for this. When a guest requests a HC room we expect that it will conform to the standards set by the ADA.
Property: Ramada OntarioAddress: 1841 East G Street, I-10 and Vineyard, Ontario, CA 91764
Location: United States > California > Ontario
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Ranked #35 of 41 Hotels in Ontario
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ramada Ontario 2*
Number of rooms: 67
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- Also Known As:
- Ramada Ontario Airport Hotel Ontario
- Ontario Ramada