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Embassy Suites by Hilton Ontario-Airport
Ranked #1 of 41 Hotels in Ontario
Certificate of Excellence
Reviewed February 27, 2014

by far the nicest hotel in this area. was confirmed a certain type of room over the phone during reservation process. Upon arrival was checked into a completely different type. When I try to get them to correct the problem, I was told, "there is nothing we can do."

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
1  Thank joseph b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this reviewResponded March 13, 2014

Dear Joseph
Thank you for sharing your comments with your fellow travelers regarding the Embassy Suites Ontario.

Please accept my sincere apologies for any oversights that may have occurred during your stay. We set high standards for our entire staff to ensure each guest receives the room they reserved.

We look forward to the next opportunity of serving you!

Sincerely,
Althea Schaub
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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650 - 656 of 853 reviews

Reviewed February 26, 2014

We've stayed at over 25 previous Embassy Suites, and this new 2 yr. old location is the worst. When we checked into our room we noticed black soot on the wall around the air vent in the bedroom. Upon closer inspection i could see that the ceiling air filter was not installed correctly and that the filter media was caked in black dirt/dust. No wonder the walls were black!! Also the breakfast area is poorly designed to accommodate guest and the attendants are clueless in refilling items when running out. One line for the omelet station, so while guest are waiting for a fresh omelet, they are blocking the already prepared food items, wait......... also the OJ ran out, no silverware, coffee was out several times and the attendants just look at it and walk on by, clearing tables, which is only what they did! When I asked who / where is the "Front of the House Manager" the reply was, "it's the Chef on the omelet station". I went to the front desk to ask the manager on duty to check out the fiasco in the dining room and he was not concerned. Too busy flirting with the front desk woman! The location is quiet, limited parking, easy in and out, sloooooooooow elevators, only one working out of 3 on a weekend. Dining staff is poorly trained, so don't come here on a weekend. Wrote the management a letter 2 weeks ago and never heard back, guess they don't care! Also this is a franchise location, another reason they don't care about training.

Room Tip: check out the room air filter before you accept the room, it's the air you're going to breat...
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  • Stayed: February 2014, traveled on business
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4  Thank kameljakey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this reviewResponded April 11, 2014

Dear Guest,

First I want to thank you for your feedback. Please be sure that we work hard each and every day to make sure all of our guests have the best possible experience when they stay here at Embassy Suites Ontario Airport. I am truly sorry that despite everything we did to make your stay pleasant, you still did not enjoy your stay with us. We will continue to work with our kitchen and restaurant staff as well as our other departments to ensure that we provide excellent service to each and every one of our guests.

All the best,
Althea Schaub
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2014

This place made you feel as you were staying in a small 1 bedroom condo vs a hotel room... Very clean and quiet... My wife and I truly enjoyed our stay here... This hotel has been one of the most comfortable rooms I have stayed in!!

  • Stayed: February 2014, traveled as a couple
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Thank ben1900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this reviewResponded March 13, 2014

Dear Ben,
I would like to thank you for the kind comments you shared regarding our hotel with other fellow travelers.

We are happy to hear you had a pleasant stay and we hope to be of service to you and your family in the near future. We will continue to do our best to provide the best service possible.

We look forward to seeing you again!

Sincerely,
Althea Schaub
General Manager

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Reviewed February 19, 2014

great location from airport only minutes away and very nice hotel.. always great place to stay any time of the year. Nice and new hotel plus the rooms are great as well. I will stay at this hotel any time of the year

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Noel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this reviewResponded March 13, 2014

Dear Noel,

Thank you for sharing your kind words with other fellow travelers.

Our goal as a staff is to provide the best service possible to all of our guests and when we read review's like yours it helps us know we are doing our job.

We will continue working on new ways to make all of our guests stay more enjoyable.

Thank you for choosing the Embassy Suites Ontario-Airport!

Sincerely,
Althea Schaub
General Manager

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Reviewed February 17, 2014

The stay was excellent in every respect. While this may not be the Ritz, I would still rate it's cleanliness, service, amenities, meals, hospitality sessions and accommodations all as a 4 star experience!

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Joseph H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this reviewResponded March 13, 2014

Dear Joseph,

I would like to thank you for the kind comments you shared regarding our hotel with other fellow travelers.

We are happy to hear you had a pleasant stay and we hope to be of service to you and your in the near future. We will continue to do our best to provide the best service possible.

We look forward to seeing you again!

Sincerely,
Althea Schaub
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2014

I have used this hotel (Ontario) on most of my trips to CA. Although I stopped using this hotel last year due to some issues with the staff and service, I went back twice this year and found that it looks like the staff has changed and the service has improved tremendously . I will now use this hotel exclusively for my future trips to Southern California.

  • Stayed: February 2014, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Arthur B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this reviewResponded March 13, 2014

Dear Arthur,

We are glad to have you back as our guest and are looking forward to making every stay a memorable one.

We know you have plenty of options to choose from and we are grateful you decided to stay with us.

We look forward to seeing you again!

Sincerely,
Althea Schaub
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2014

stayed at this hotel for a few days for business in january 2014, was actually surprised upon entering their lobby was quite nice. front desk personnel were attentive and warm. needed to get a US phone and jennifer the shuttle driver volunteered to take me to the nearest target - at 10pm! that is service.
my 1 bed room suite was ,again , unexpectedly nice. in fact it was better than many comparable rooms in 5 star hotels i've stayed in in asia!
this hotel is new and i do hope they keep up the standards of the rooms. a few improvements this hotel can make is to clean the baths thoroughly, i saw mould on the tiles near the bathroom ceiling. and its good if they can provide bath robes.

  • Stayed: January 2014, traveled on business
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Thank terrenceG777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this reviewResponded March 13, 2014

Dear Terrance,
Thank you for your wonderful review of our new hotel! We are so pleased to have you as our guest and we strive to make every stay a memorable one. I will be sure to share your comments with our valued driver Jennifer!

We know you have plenty of options to choose from and we are grateful you decided to stay with us.

Our housekeeping staff is looking into the bathroom(s) and can ensure you that what you experienced was an isolated incident and not indicative our typical service levels.

We look forward to seeing you again!

All the Best,
Althea Schaub
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Ontario-Airport

Address: 3663 E Guasti Rd, Ontario, CA 91761-3706
Phone Number:
Location: United States > California > Ontario
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Ontario
#4 Business Hotel in Ontario
#8 Romantic Hotel in Ontario
Price Range: $165 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Ontario-Airport 3*
Number of rooms: 175
Official Description (provided by the hotel):
Welcome to the Embassy Suites Ontario - Airport! The Embassy Suites Ontario – Airport hotel is not defined by fluff but rather by thoughtfulness and attention to detail to those things that matter to travelers. We want to be your first choice when visiting the Inland Empire and Ontario, California.We are located in Ontario, California, just off Interstate 10 and Interstate 15 in the heart of the Ontario business district near companies such as Frito Lay, Target, Toyota, Fed Ex, BMW of North America and NAMM. The LAX/Ontario International Airport, Ontario Convention Center, Citizens Business Bank Arena, Ontario Mills Mall and the California Speedway are all in close proximity to the Embassy Suites Ontario - Airport. Visitors of Frito Lay, Target, Toyota, Fed Ex, BMW of North America, NAMM, DPI Specialty Foods, and UPS will find the Embassy Suites Ontario - Airport both convenient and opportune. Cal Poly Pomona and Chaffey College are a short drive from the hotel. The LAX/Ontario Airports and Ontario Convention Center are just a few minutes away. The value-minded business traveler will enjoy our amenities such as an oversized work desk area, complimentary wireless high-speed internet and airport shuttle service. ... more   less 
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Also Known As:
Embassy Suites Ontario-Airport Hotel Ontario

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