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“Best stay for the price ever!”

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Embassy Suites by Hilton Ontario-Airport
Ranked #1 of 42 Hotels in Ontario
Certificate of Excellence
Lakewood, United States
1 review
“Best stay for the price ever!”
Reviewed December 30, 2013

Excellent place to stay for the price. You cannot find another hotel that compares when it comes to what is included. Only had to stay one night and we were sold. The brealkfast was superb! the bar with free drinks was a plus. Overall I would stay here rather than some of the big name hotels in the furture.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Terri N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review, January 13, 2014
Dear Terri N.
Thank you for your wonderful review of our new hotel! We are so pleased to have you as our guest and we strive to make every stay a memorable one. We know you have plenty of options to choose from and we are grateful you decided to stay with us.

We look forward to seeing you again!

Sincerely,
Althea Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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791 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Turkish first
  • Any
English first
Ontario, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 30, 2013

The breakfast closes at 9:00 AM. But at 8:30 AM they ran out of croissants, milk, yogurt, Pancakes The staff was unapologetic for breakfast getting over We were 2 families and we asked for rooms next to each other. They said at the arrival that the rooms are next to each other. But they were not when we reached the rooms.

  • Stayed December 2013, traveled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
4 Thank Foram G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review, January 13, 2014
Dear Foram G,
We would love to thank you for sharing your comments with your fellow travelers regarding the Embassy Suites Ontario.

Please accept my sincere apologies for any oversights that may have occurred during your stay. We set high standards for our front desk staff and I assure you that what you experienced was an isolated incident and not indicative our typical service levels.

Our goal is to provide all of our guests the best experience possible and we will continue to work with our kitchen and restaurant staff to ensure your next visit is more pleasant.

We look forward to the next opportunity of serving you!

Sincerely,
Althea Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockville, Maryland
2 reviews
Reviewed December 29, 2013

Great Staff, Great Food and Great Cocktail Reception...Hani the bartender is the BEST!!! His personality is so refreshing...Love him!!! My only complaint is the indoor swimming pool...Not necessary in So. CA.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review, January 13, 2014
Dear Kim J,
We would like to thank you for sharing your comments with your fellow travelers regarding the Embassy Suites Ontario.

We work hard each and every day to make sure all of our guests have the best possible hotel experience we can provide. I will make sure to pass along your kind words to Hani as well.

We look forward to seeing you again!

Sincerely,
Althea Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level 6 Contributor
119 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed December 23, 2013

This is a modern Embassy Suites. It does not have the open atrium like the first generation locations. However, it has the modern touches that make it feel fancy. The room has dark wood for elegance. The desk is a little crowded against the bar table, but we moved it for more room. The beds are comfortable. The serve to order breakfast is great and is top notch with fresh fruit, cereal, bagels, juice, coffee and a comfortable eating area - like you're in a restaurant.

The view from our room was the airport and railway. We didn't hear the train, but my kids loved watching the airplanes take off and land and the sight of an occassional freight train passing.

We try to stay at this location when we travel from Phoenix, AZ to California. It's our midway point to our final destination elsewhere. We arrived at 12 midnight and the desk clerk was very accommodating and provided extra blankets, pillows and towels since we are a family of 5.

We didn't get to enjoy the Manager's reception, but we enjoy it at other locations when we arrive on time.

Room Tip: It's located in an industrial area next to an airport so the view is in the eye of the beholder.
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hawaiibeachnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review, January 13, 2014
Dear Hawaiibeachnut,
I would like to thank you for the kind comments you shared regarding our hotel with other fellow travelers.

We are happy to hear you had a pleasant stay and we hope to be of service to you and your family in the future. We will continue to do our best to provide the best service possible.

We look forward to seeing you again!

Sincerely,
Althea Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camarillo, United States
1 review
Reviewed December 19, 2013

Stayed here originally as part of a group for our son's sports team. Enjoyed the hotel, the lobby, the lounge, the evening reception, the room and the overall value I felt it provided we decided to stay there again. I have recommended to friends and will stay there whenever I have a need in the area.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ralph E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review, January 13, 2014
Dear Ralph E,
I would like to thank you for the kind comments you shared regarding our hotel with other fellow travelers.

We are happy to hear you had a pleasant stay and we hope to be of service to you and your family in the future. We will continue to do our best to provide the best service possible.

We look forward to seeing you again!

Sincerely,
Althea Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rancho Cucamonga, United States
2 reviews
Reviewed December 19, 2013

Embassy suites is always a great place to stay especially with the Manager's reception at night (free food and drinks) and the full free breakfast in the morning!! This hotel is beautiful, close to lots of restaurants and shopping. Great for business travel or a night out with your special someone.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Alison J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review, January 13, 2014
Dear Alison J,
Thank you for your wonderful review of our new hotel! We are so pleased to have you as our guest and we strive to make every stay a memorable one. We know you have plenty of options to choose from and we are grateful you decided to stay with us.

We look forward to seeing you again!

Sincerely,
Althea Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tustin, California
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed December 14, 2013

Please excuse me for not remembering the front desk agents name but she was very friendly and helpful.Our room was perfect and the location of the property was great.We were traveling from ONTARIO airport to NEW YORK and she booked my friend on the 430 A.M. shuttle for us.The driver was right on time and was very polite.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review, January 13, 2014
Dear Valued Traveler,
Thank you for sharing your kind words with other fellow travelers.

Our goal as a staff, is to provide the best service possible to all of our guests and when we read review's like yours it helps us know we are doing our job.

We will continue working on new ways to make all of our guests stay more enjoyable.

Thank you for choosing the Embassy Suites Ontario Airport!

Sincerely,
Althea Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Ontario-Airport

Property: Embassy Suites by Hilton Ontario-Airport
Address: 3663 E Guasti Rd, Ontario, CA 91761-3706
Phone Number:
Location: United States > California > Ontario
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Ontario
#4 Business Hotel in Ontario
#8 Romantic Hotel in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites by Hilton Ontario-Airport 3*
Number of rooms: 175
Official Description (provided by the hotel):
Welcome to the Embassy Suites Ontario - Airport! The Embassy Suites Ontario – Airport hotel is not defined by fluff but rather by thoughtfulness and attention to detail to those things that matter to travelers. We want to be your first choice when visiting the Inland Empire and Ontario, California.We are located in Ontario, California, just off Interstate 10 and Interstate 15 in the heart of the Ontario business district near companies such as Frito Lay, Target, Toyota, Fed Ex, BMW of North America and NAMM. The LAX/Ontario International Airport, Ontario Convention Center, Citizens Business Bank Arena, Ontario Mills Mall and the California Speedway are all in close proximity to the Embassy Suites Ontario - Airport. Visitors of Frito Lay, Target, Toyota, Fed Ex, BMW of North America, NAMM, DPI Specialty Foods, and UPS will find the Embassy Suites Ontario - Airport both convenient and opportune. Cal Poly Pomona and Chaffey College are a short drive from the hotel. The LAX/Ontario Airports and Ontario Convention Center are just a few minutes away. The value-minded business traveler will enjoy our amenities such as an oversized work desk area, complimentary wireless high-speed internet and airport shuttle service. ... more   less 
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Also Known As:
Embassy Suites Ontario-Airport Hotel Ontario

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