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“Beautiful Place”

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Embassy Suites by Hilton Ontario-Airport
Ranked #2 of 41 Hotels in Ontario
Certificate of Excellence
Phoenix, Arizona
Level Contributor
119 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Beautiful Place”
Reviewed December 23, 2013

This is a modern Embassy Suites. It does not have the open atrium like the first generation locations. However, it has the modern touches that make it feel fancy. The room has dark wood for elegance. The desk is a little crowded against the bar table, but we moved it for more room. The beds are comfortable. The serve to order breakfast is great and is top notch with fresh fruit, cereal, bagels, juice, coffee and a comfortable eating area - like you're in a restaurant.

The view from our room was the airport and railway. We didn't hear the train, but my kids loved watching the airplanes take off and land and the sight of an occassional freight train passing.

We try to stay at this location when we travel from Phoenix, AZ to California. It's our midway point to our final destination elsewhere. We arrived at 12 midnight and the desk clerk was very accommodating and provided extra blankets, pillows and towels since we are a family of 5.

We didn't get to enjoy the Manager's reception, but we enjoy it at other locations when we arrive on time.

Room Tip: It's located in an industrial area next to an airport so the view is in the eye of the beholder.
See more room tips
  • Stayed March 2013, traveled with family
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Helpful?
Thank Hawaiibeachnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review, January 13, 2014
Dear Hawaiibeachnut,
I would like to thank you for the kind comments you shared regarding our hotel with other fellow travelers.

We are happy to hear you had a pleasant stay and we hope to be of service to you and your family in the future. We will continue to do our best to provide the best service possible.

We look forward to seeing you again!

Sincerely,
Althea Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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768 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
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English first
Camarillo, United States
1 review
Reviewed December 19, 2013

Stayed here originally as part of a group for our son's sports team. Enjoyed the hotel, the lobby, the lounge, the evening reception, the room and the overall value I felt it provided we decided to stay there again. I have recommended to friends and will stay there whenever I have a need in the area.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ralph E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review, January 13, 2014
Dear Ralph E,
I would like to thank you for the kind comments you shared regarding our hotel with other fellow travelers.

We are happy to hear you had a pleasant stay and we hope to be of service to you and your family in the future. We will continue to do our best to provide the best service possible.

We look forward to seeing you again!

Sincerely,
Althea Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rancho Cucamonga, United States
2 reviews
Reviewed December 19, 2013

Embassy suites is always a great place to stay especially with the Manager's reception at night (free food and drinks) and the full free breakfast in the morning!! This hotel is beautiful, close to lots of restaurants and shopping. Great for business travel or a night out with your special someone.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Alison J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review, January 13, 2014
Dear Alison J,
Thank you for your wonderful review of our new hotel! We are so pleased to have you as our guest and we strive to make every stay a memorable one. We know you have plenty of options to choose from and we are grateful you decided to stay with us.

We look forward to seeing you again!

Sincerely,
Althea Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tustin, California
Level Contributor
4 reviews
4 hotel reviews
Reviewed December 14, 2013

Please excuse me for not remembering the front desk agents name but she was very friendly and helpful.Our room was perfect and the location of the property was great.We were traveling from ONTARIO airport to NEW YORK and she booked my friend on the 430 A.M. shuttle for us.The driver was right on time and was very polite.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review, January 13, 2014
Dear Valued Traveler,
Thank you for sharing your kind words with other fellow travelers.

Our goal as a staff, is to provide the best service possible to all of our guests and when we read review's like yours it helps us know we are doing our job.

We will continue working on new ways to make all of our guests stay more enjoyable.

Thank you for choosing the Embassy Suites Ontario Airport!

Sincerely,
Althea Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rancho Cucamonga
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 12, 2013

As a Hilton Diamond member. I am disgusted by the services we received from this hotel.
-Employees called and asked for "Federal Gov Rate" during booking.
-Told the rate was available.
-A week later, hotel bill was $40/night higher than Federal Gov Rate.

The hotel would not acknowledge wrong doing. Instead saying we should have booked through a 3rd party website to obtain gov rate. Completely inappropriate and dishonest.

  • Stayed December 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
2 Thank Andy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review, January 13, 2014
Dear Andy L,
We would love to thank you for sharing your comments with your fellow travelers regarding the Embassy Suites Ontario.

Please accept my sincere apologies for any oversights that may have occurred during your stay. We set high standards for our front desk staff and I assure you that what you experienced was an isolated incident and not indicative our typical service levels.

We will continue to train and develop all of our staff members to ensure your next stay will be a pleasant one with better communication.

We look forward to seeing you again!

All the Best,
Althea Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
Reviewed December 9, 2013

Very helpful, friendly staff. Prompt shuttle service to airport and nearby shopping center. Decent breakfast and nice evening reception. Nice place to stay for business meeting. Need a car or other transportation to go to any attractions.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lonna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review, January 13, 2014
Lonna M,
Thank you for sharing your kind words with other fellow travelers.

Our goal as a staff, is to provide the best service possible to all of our guests and when we read review's like yours it helps us know we are doing our job.

We will continue working on new ways to make all of our guests stay more enjoyable.

Thank you for choosing the Embassy Suites Ontario Airport!

Sincerely,
Althea Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, United States
1 review
Reviewed December 9, 2013

great place to stay esp. if in groups. nice and spacious room. free breakfast:)easy check in/out. close to airport and downtown. pool indoor that my family enjoy esp. its winter time.highly recommended to all:)

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Rodchild U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review, January 13, 2014
Dear Rodchild U,

I would like to thank you for the kind comments you shared regarding our hotel with other fellow travelers.

We are happy to hear you had a pleasant stay and we hope to be of service to you and your family in the future. We will continue to do our best to provide the best service possible.

We look forward to seeing you again!

Sincerely,
Althea Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Ontario-Airport

Property: Embassy Suites by Hilton Ontario-Airport
Address: 3663 E Guasti Rd, Ontario, CA 91761-3706
Phone Number:
Location: United States > California > Ontario
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Ontario
#4 Business Hotel in Ontario
#8 Romantic Hotel in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites by Hilton Ontario-Airport 3*
Number of rooms: 175
Official Description (provided by the hotel):
Welcome to the Embassy Suites Ontario - Airport! The Embassy Suites Ontario – Airport hotel is not defined by fluff but rather by thoughtfulness and attention to detail to those things that matter to travelers. We want to be your first choice when visiting the Inland Empire and Ontario, California.We are located in Ontario, California, just off Interstate 10 and Interstate 15 in the heart of the Ontario business district near companies such as Frito Lay, Target, Toyota, Fed Ex, BMW of North America and NAMM. The LAX/Ontario International Airport, Ontario Convention Center, Citizens Business Bank Arena, Ontario Mills Mall and the California Speedway are all in close proximity to the Embassy Suites Ontario - Airport. Visitors of Frito Lay, Target, Toyota, Fed Ex, BMW of North America, NAMM, DPI Specialty Foods, and UPS will find the Embassy Suites Ontario - Airport both convenient and opportune. Cal Poly Pomona and Chaffey College are a short drive from the hotel. The LAX/Ontario Airports and Ontario Convention Center are just a few minutes away. The value-minded business traveler will enjoy our amenities such as an oversized work desk area, complimentary wireless high-speed internet and airport shuttle service. ... more   less 
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Also Known As:
Embassy Suites Ontario-Airport Hotel Ontario

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