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“Great option close to airport”

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Embassy Suites by Hilton Ontario-Airport
Ranked #1 of 41 Hotels in Ontario
Certificate of Excellence
Blue Springs, United States
1 review
“Great option close to airport”
4 of 5 bubbles Reviewed June 17, 2013

I have stayed at this Embassy Suites now a couple of times and find that the amenities offered by the hotel make it a place to consider, especially if needing to stay close to the airport. The hotel is very well kept, with nice spacious rooms. It has a large fitness center and offers complementary breakfast (with cook to order omlets) and completmentary reception in the evening (with free beer, wine, and wells). You will find the staff friendly and helpful. The food is what you would expect from this level of a hotel, and there is plenty of areas to find a place to work, if you want to get out of your room. The only real negative I have found with this hotel is it's location, if you do not have a car. There are not really any restaurants or places to eat close by, so if you do not have a vehicle, you are kind of stuck at the hotel. As mentioned though, the managers reception and overall food quality make this a non-issue for the most part for me, and will more than likely stay at the hotel again when back in the area on my next business trip.

  • Stayed June 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jeff E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review, July 30, 2013
Dear Jeff,
We would love to thank you for sharing your comments with your fellow travelers regarding the Embassy Suites Ontario.

We work hard each and every day to make sure all of our guests have the best possible hotel experience we can provide.

We look forward to seeing you again!

All the Best,
Althea Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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733 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
Sacramento, CA
2 reviews
5 of 5 bubbles Reviewed June 14, 2013

The best hotel of any of the local options. Much better interior and room amenities than local competition. Very quick drive to Mira Loma businesses and business parks, and the evening reception in the bar / restaurant area is a great way to unwind from the day.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank SacramentoTraveler86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim W, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review, February 8, 2017
Thank you for staying with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eugene, United States
1 review
5 of 5 bubbles Reviewed June 10, 2013

The rooms are excellent and spacious with pleant of room to spread out, work, and relax. The rooms are clean, smell good, and the sound level isn't bad. The complimntary breakfast is a high point, as is the manager's reception in the evening. The staff is nice, friendly, and professional. This will be my first choise stay again when I return for business.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Greg A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review, July 30, 2013
Dear Greg,
We would love to thank you for sharing your comments with your fellow travelers regarding the Embassy Suites Ontario.

We work hard each and every day to make sure all of our guests have the best possible hotel experience we can provide.

We look forward to seeing you again!

All the Best,
Althea Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, AZ
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed June 9, 2013

We have stayed here twice. The first time was right after the hotel opened, and while a very mice hotel, things were a bit rocky. Now that it had been open for a while, we are back. Comments:

Front Desk: We checked in very late at night. There were two front desk people and they were engaged in a conversation right at the. Counter Neither acknowledged our presence, they just kept talking and laughing. My kids were dead tired. Finally, I interrupted and ask if one of them could check us in. They looked up with blank stares and neither said anything. One of them put her hand out, presumable for my credit card. No smiles, no welcome...just told me that breakfast was at seven.
Otherwise the check. in was quick.
1 Star

Room: Spacious, modern, clean. Plenty of media options, everything still looked new and worked perfectly. Very comfortable beds, even the pullout. WiFi was surprisingly fast.
5 Stars

Facilities:
Pool/spa very nice with lots of natural light. Fitness room better than average for Embassy Suites.
5 Stars

Breakfast
Standard Embassy Suites fare, although with fewer options than some others locations. The omelet guy must be an aspiring comic and was annoying for a travel-depleted, caffeine-empty 7am.. Needs to keep his day job.
The only problem is the too small size of the dining area. People were waiting for tables or eating at the bar. It would be simple to add tables as there is plenty of dead space in the area.
4 Stars

Checkout: Can't say. We just left.
? Stars

All in all, we would definitely stay here again and again. Management just needs to buff the night time front desk staff and consider enlarging the morning dining area.

Room Tip: Eighth floor was super quiet. The 2bedroom suites are outstanding.
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 9-0-nylon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review, July 30, 2013
Dear Traveler,

Thank you for choosing the Embassy Suites Ontario-Airport as one of your preferred hotels. We appreciate your feedback.

Please accept my sincere apologies for any oversights that may have occurred during your stay. We set high standards for our front desk staff and I assure you that what you experienced was an isolated incident and not indicative our our typical service levels. We will continue to train and develop all of our staff members to ensure your next stay will be a pleasant one.

We look forward to seeing you again!

All the best,
Althea Schaub,
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redlands, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 5, 2013

I was throwing my daughter a small sleepover here. I called to see if we could check in a little early in order to have time to decorate. The agent at the desk happy informed that our room was already ready for us and welcomed us to show up early. The hotel is only two years old and beautiful. They have a managers reception EVERY night of the week (including weekends) which most hotels are only Mon-Thur. Free drinks and food. The rooms are beautiful and spacious. Beds were comfortable. Linens were nice. One of my biggest pet peeves is noise. I never heard any noise in the hallways or in room above ours. We ensured that our noise level was to a minimum as well.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JaisMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Althea S, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review, July 30, 2013
Dear JaisMom
Thank you for choosing the Embassy Suites Ontario as one of your preferred hotels. We are so happy you enjoyed your stay and we hope the slumber party went well!

Thank you so much for your kind words. We look forward to having you back with us soon!

All the Best,
Althea Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inglewood, California
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed May 30, 2013

One can not go wrong with this hotel. I enjoyed every minute of my stay. The hotel is newly built with modern decor, comfortable spacious rooms and lovely breakfasts. The only negative is the pool is through the bar area. Free Parking.


  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank melinda w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim W, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review, February 8, 2017
Thank you for sharing your experience!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed May 28, 2013 via mobile

We stayed with family. The price was high. The service was poor. I had to wait to check in. The Front desk was not helpful. She was not friendly. Someone knocked our door at 3:00am. We will not stay at this hotel anymore.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PurpleSandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim W, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review, March 1, 2017
Thank you for sharing your experience with us ! Can you let us know more details regarding your stay please ?
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Ontario-Airport

Property: Embassy Suites by Hilton Ontario-Airport
Address: 3663 E Guasti Rd, Ontario, CA 91761
Phone Number:
Location: United States > California > Ontario
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Ontario
#4 Business Hotel in Ontario
#8 Romantic Hotel in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites by Hilton Ontario-Airport 3*
Number of rooms: 175
Official Description (provided by the hotel):
Welcome to the Embassy Suites Ontario - Airport! The Embassy Suites Ontario – Airport hotel is not defined by fluff but rather by thoughtfulness and attention to detail to those things that matter to travelers. We want to be your first choice when visiting the Inland Empire and Ontario, California.We are located in Ontario, California, just off Interstate 10 and Interstate 15 in the heart of the Ontario business district near companies such as Frito Lay, Target, Toyota, Fed Ex, BMW of North America and NAMM. The LAX/Ontario International Airport, Ontario Convention Center, Citizens Business Bank Arena, Ontario Mills Mall and the California Speedway are all in close proximity to the Embassy Suites Ontario - Airport. Visitors of Frito Lay, Target, Toyota, Fed Ex, BMW of North America, NAMM, DPI Specialty Foods, and UPS will find the Embassy Suites Ontario - Airport both convenient and opportune. Cal Poly Pomona and Chaffey College are a short drive from the hotel. The LAX/Ontario Airports and Ontario Convention Center are just a few minutes away. The value-minded business traveler will enjoy our amenities such as an oversized work desk area, complimentary wireless high-speed internet and airport shuttle service. ... more   less 
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Also Known As:
Embassy Suites Ontario-Airport Hotel Ontario

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