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Embassy Suites by Hilton Ontario-Airport
Ranked #2 of 41 Hotels in Ontario
Certificate of Excellence
Reviewed June 3, 2012

Nice place - comfy beds, free parking, convenient location. Best part was Happy Hour with free drinks :) and decent free breakfast with omelet bar, fruit, yogurt, etc. would definitely recommend this hotel...

Stayed: June 2012, traveled with family
1  Thank KrisPena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim W, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this reviewResponded February 8, 2017

Thank you for staying with us!

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786 - 792 of 836 reviews

Reviewed June 1, 2012

I have generarally been fond of Embassy Suites Hotels due to their friendliness but this hotel can be a benchmark for their chain. The staff is friendy, the food is very good, the service impeccable, and it offers transfers to the Ontario Airport as well as other major offices and attractions like the wonderful Ontario Mills Mall. The drivers are as friendly as the rest of the staff. I have stayed at the Hilton and at the the Ayres Hotels nearby, but this is far better. Ah, did I mentioned the rooms? Wonderful!

Stayed: May 2012, traveled on business
1  Thank Arnaud21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim W, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this reviewResponded February 8, 2017

Thank you for sharing your experience!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2012

I generally stay at a hotel close by that gives cookies when you check in but decided to make a change this trip and was pleasantly surprised. From the moment I checked in, I realized I found a new home when I travel to Ontario. The check in was smooth and the lobby, while open, was very welcome. The manager's reception had already started and the bar area was busy. This isn't like a normal Embassy Suites. The bar area was warm and welcoming with several tables and bar stools. There were some good snacks and overall very relaxing.

With the hotel being new, the rooms were very nice. One of my pet peeves is crawling under a desk looking for outlets for my electronics. I was happy to see three plugs on the desk. One for my phone, one for my computer, and one for my ipad. There were two outlets next to the bed as well. The rooms were clean, well decorated and very comfortable. The wireless internet was actually fast unlike many other hotels. I had no problems downloading files and a few presentations.

The work out room was nice with a couple of treadmills and ellipticals. They did have dumbbells up to 50 lbs but no weight machine. I didn't have to wait for a machine when I went to work out around 5 am.

Breakfast was very good and the wait staff was friendly and very helpful. They actually asked how the stay was and if I had a busy day ahead. A nice way to start the day.

I had room service one night and was happy to see the food come up within 30 minutes and actually steaming warm. I was impressed. As long as they keep the price in range of other Hilton properties close by, they have a customer for a long time.

  • Stayed: May 2012, traveled on business
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3  Thank scmichaels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim W, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this reviewResponded February 8, 2017

Thank you !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2012

The service was great. Breakfast very good, the managers reception very good. The Exec Chef, Martin was over and above when it came to making sure the guests were treated well. He gave me the name of a great restaurant and when he found out our flight left was before the morning breakfast, he packed us a box breakfast, tools, pastry, fruit. ANd he just approached me after I said I was passing on the food because of upcoming dinner, wanted to know where we were going to eat, gave recommendation and next thing I know this am we are having continental breakfast on the plane thanks to Martin.
Hotel has a new modern style rather than the traditional courtyard. Not sure why they changed, its now just another good looking hotel, nothing wrong with the look, its seek, great fireplace etc, but its not the Embassy Suites, They should confine the new look to Arizona, Calif and Nevada,

  • Stayed: May 2012, traveled with family
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2  Thank vimapo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim W, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this reviewResponded February 8, 2017

Thank you for sharing your experience!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2012

From the moment you walk in the door you realize this is a REALLY nice place. First and foremost, flying into Ontario is much nicer than LAX and the hotel is right there. Conveniently located to San Bernadino, Riverside, Anaheim, etc.. The staff was fantastic and a great breakfast included is a added bonus. Rooms are new, big, and modern. Give this place a try and you will not be disappointed.

  • Stayed: May 2012
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1  Thank Batt2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim W, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this reviewResponded February 8, 2017

Thank you for staying with us!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2012

We are once again to say, we're please by the Embassy Suites staff! They're always so attentive to their customers needs and are very well polite! Mailo and Meagan are our favorite staffs there! Buuut, our night shuttle runner... Lisa... She seemed a little irritable that we wanted to go places... And mentioned that she "is so busy" a couple of times. Whatever though!!! The other two!!! SUPERB! :)

Room Tip: If you need the shuttle, travel before 1:30pm... Thats when Mailo gets off...
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  • Stayed: May 2012, traveled on business
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1  Thank beahbay823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim W, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this reviewResponded February 8, 2017

Thank you for staying with us!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2012

Usually stay a few nights per week since switching from the local Courtyard Marriott. This hotel is refreshing, new and has excellent service. The Wifi is great throughout the property, the gym and pool area are a nice size for fitness and relaxing and the daily reception is a great way to end the day. I love the size of the rooms and the bathrooms are immaculate. We have a corporate rate with many hotels in the areas however, you can not beat the value, cleanliness and price of this location.

  • Stayed: April 2012, traveled on business
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1  Thank Rworm42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim W, General Manager at Embassy Suites by Hilton Ontario-Airport, responded to this reviewResponded February 8, 2017

Thank you for staying with us and hope to see you again soon !

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Ontario-Airport

Address: 3663 E Guasti Rd, Ontario, CA 91761-3706
Phone Number:
Location: United States > California > Ontario
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Ontario
#4 Business Hotel in Ontario
#8 Romantic Hotel in Ontario
Price Range: $151 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Ontario-Airport 3*
Number of rooms: 175
Official Description (provided by the hotel):
Welcome to the Embassy Suites Ontario - Airport! The Embassy Suites Ontario – Airport hotel is not defined by fluff but rather by thoughtfulness and attention to detail to those things that matter to travelers. We want to be your first choice when visiting the Inland Empire and Ontario, California.We are located in Ontario, California, just off Interstate 10 and Interstate 15 in the heart of the Ontario business district near companies such as Frito Lay, Target, Toyota, Fed Ex, BMW of North America and NAMM. The LAX/Ontario International Airport, Ontario Convention Center, Citizens Business Bank Arena, Ontario Mills Mall and the California Speedway are all in close proximity to the Embassy Suites Ontario - Airport. Visitors of Frito Lay, Target, Toyota, Fed Ex, BMW of North America, NAMM, DPI Specialty Foods, and UPS will find the Embassy Suites Ontario - Airport both convenient and opportune. Cal Poly Pomona and Chaffey College are a short drive from the hotel. The LAX/Ontario Airports and Ontario Convention Center are just a few minutes away. The value-minded business traveler will enjoy our amenities such as an oversized work desk area, complimentary wireless high-speed internet and airport shuttle service. ... more   less 
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Also Known As:
Embassy Suites Ontario-Airport Hotel Ontario

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