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“absolutely great hotel”

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Comfort Suites Ontario Convention Center
Ranked #8 of 41 Hotels in Ontario
Certificate of Excellence
Boston, MA
Level Contributor
51 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
“absolutely great hotel”
Reviewed April 17, 2014

For the price this is the best hotel I've stayed in. Here's the many positives:
+ very clean updated room and bathroom with no mold (so many other hotels have some mold in the bath). Very large room with sitting area with couch ( this room had 2 queen beds) plus refrigerator, microwave and coffee maker
+ 4 pillows on each comfortable bed - 2 soft and 2 firm
+ great breakfast including 2 types of eggs, bacon, make your own waffles, fruit including raspberries, strawberries, black berries, blueberries, red and green grapes, assorted melons, bananas, clementines, apples... by 8:30 many berries were gone but still lots of fruit.
+ water infused with fruit in the lobby 24 hours
+ our flight arrived after the shuttle stopped but they sent the shuttle when we arrived.
+ very friendly staff
+ personal welcome message in our room with my name
+ 2 water bottles in refrigerator

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveling_mom-Boston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, April 21, 2014
Dear Traveling Mom-Boston,
I’m so happy to hear you enjoyed your stay and found so many positive things about our hotel! Our Housekeeping, breakfast, and front desk team thanks you for your wonderful words about the care and attention they show to our rooms and our hotel. We are so glad you enjoyed our hot breakfast items and our fruit bar. The fruit is very popular and does go very fast. We do our best to keep up with our guests, but those berries are very popular! We hope to see you next time work or fun brings your back to Ontario!
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524 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
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  • English first
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English first
Fort Worth, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 16, 2014

This was the best hotel I have ever been too. The breakfast were great. It was nice having something different every day. The best part was the hot oatmeal with the fresh fruit (strawberries, blue berries, raspberries). It was also nice having the cold water always available with the fresh fruit in the container to give it a wonderful flavor. The staff was very friendly and helpful and the room was very nice.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, April 21, 2014
Dear Eric,
Wow! We are so excited to be the best hotel you’ve ever been to! Thank you! I appreciate you taking the time to write a review and tell other travelers about your experience as our guest. Our staff thanks you for your kind words. We look forward to your return visit! Travel safe Eric!
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Seattle
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 5, 2014

I have stayed in hotels all over the world and I'm always, always looking for the best deals and rooms, always! We just got back from a recent trip to Southern California, some place I go all the time because I have family there. I have stayed in different hotels around the region and always hope for the best (usually do a Priceline Name Your Price deal) but this time I wanted to try and find something without Priceline. I looked at the reviews for this hotel and thought how wrong could all of these excellent reviews be? They weren't! This has got to be the best hotel deal I've ever come across in years! The price was awesome ($99 and you get breakfast too!!) and the room was extremely comfortable! I felt very welcomed from the moment we checked in (very late, 11pm!) and every day we were there. We had family with us that were in wheelchairs and the accessible room was very accessible! The only negative I could come across was that breakfast was put away a bit early, but other than that, nothing! The breakfast, btw, was awesome. Fresh fruit, different cereals, waffles, warm food, etc. etc! All I can say is keep up the great work, I will be back!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HiwayMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, April 21, 2014
Dear HiwayMom,
We are so glad you took a chance on us! Our guests have given us some amazing reviews and feedback, and we want to live up to what they say. We are delighted we were able to wow you! Our guests have told us one thing that is important with our wheelchair guests is being able to get around inside the guest suites, especially the bathrooms. We are so pleased to hear your guests were comfortable in our hotel. I’m sorry our breakfast hours are not as long as you would have liked. When you are traveling morning seems to come quickly! I am glad you enjoyed our breakfast selections though. We appreciate your feedback and look forward to your next visit to Ontario!
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Neu-Isenburg, Germany
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 4, 2014

Mega-phantastic hotel with great,friendly and helpful staff.My room (No.:331)had a mega-phantastic romantic atmosphere and was hyper-luxury. Also(very important): One of the few hotels with hardwire-Internet-Connection.Very stable and quick. Great and hyper-impressive italian restaurant(discount for hotel-guests) "Mustazzoli" opposite of the hotel. Can not await to return....

Room Tip: Chose Room-No.: 331
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wolfgang M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, April 21, 2014
Dear Wolfgang,
We are mega-excited you enjoyed your stay with us! We appreciate your wonderful review and compliments of our spacious rooms and our friendly award winning staff. You really can’t beat the amazing complimentary bread and delicious Italian cuisine at Mustazzoli! We only want the best for our guests….that’s way we recommend the restaurants we do and off you a discount too! We look forward to your next visit! Travel safe Wolfgang!
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Payson, Utah
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 31, 2014 via mobile

We checked in for an overnight stay after visiting family and friends. The hotel was very clean. Checking in was quick and easy. The room was inviting and prepared nicely. All the employees were friendly and said hello when you walked by. The breakfast was good but the eating area was a little small. We would definitely stay here again.

Stayed March 2014, traveled with family
Helpful?
1 Thank Shannon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, April 5, 2014
Dear Shannon,
Thank you for your kind words and compliments! It’s so lovely to hear such positive feedback from our guests. We are delighted you enjoyed your stay. Thank you for mentioning our friendly staff. They work so hard to make sure everything is perfect for our guests. We hope you enjoyed your visit with family and friends! Looking forward to your next visit!
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Dallas, Texas
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 25, 2014

...why this property has won top honors in their chain four CONSECUTIVE years! Although a low-to-mid price hotel, there were resort-like touches that caught me off-guard and made me smile. Extremely well managed, which includes hiring the right people, who were all competenet, helpful and friendly. The place was booked solid this weekend with NASCAR race fans, but nobody seemed rushed or frazzled. "Extra mile" service displayed by desk clerk when I checked in, and housekeeping does a great job.

If I ever have business within 20 miles of ONT, this is where I'll stay!

Room Tip: Freight trains pass about a block to the south, so a room on the north end might be quieter, but I w...
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, March 30, 2014
Dear Jim M.,
Thank you so kindly for your wonderful compliments! We are delighted we were able to make you smile with our extra touches. We truly believe it’s the little things that count the most. Thank you for recognizing our hardworking and dedicated team. NASCAR weekend is a very busy and crazy weekend, and we love it and look forward to it every year! The reason we enjoy it so much is the amazing NASCAR fans, drivers, crews, and teams that come to stay. You really make our job so fun and easy. We look forward to your next business trip to Ontario!
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London, United Kingdom
Level Contributor
167 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed March 23, 2014

We stopped here to break up our journey home. Just off I-10 Jcn 55A on Holt Blvd at Vineland. Checked-in around 2.30pm and were greeted enthusiastically by the Receptionist and other staff. Room on top floor was ready, door was decorated with big silver star, and personal card from the manager inside as Choice members. Italian restaurant opposite was closed (Sundays) but Receptionist suggested eating at Porter's in Doubletree diagonally across the street (walking distance). Breakfast choices were fantastic including blueberries and raspberries, and other fruits - very healthy options. Good value.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BigH2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, March 24, 2014
Dear BigH2,

Thank you for choosing the Comfort Suites Ontario Airport on your journey home. We greatly appreciate your wonderful comments! It’s always a pleasure to hear positive feedback from our loyal Choice Brand guests. We are fortunate to be in a location with wonderful restaurants nearby and easy access to freeways and the airport. I’m delighted you enjoyed our fresh fruit and healthy options at breakfast. We know that’s the most important meal and we want to help you start your day off right! We hope the rest of your journey home was safe and pleasant. We look forward to your return trip!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Ontario Convention Center

Property: Comfort Suites Ontario Convention Center
Address: 1811 E Holt Blvd, Ontario, CA 91761-2149
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Ontario
#3 Best Value Hotel in Ontario
#6 Family Hotel in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Ontario Convention Center 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Comfort Suites(R) Ontario Airport is only one mile from the LA/Ontario International Airport and provides free airport transportation. Local points of interest like the Planes of Fame Air Museum, Ontario Convention Center and the Citizens Business Bank Arena are all minutes away. Additional attractions close to this hotel include the Ontario Mills Mall, Claremont College, University of La Verne, Raging Waters Water Park, California Speedway and the Fairplex, home of the L.A. County Fairgrounds. A number of entertainment venues, retailers and restaurants can be found in the vicinity. Hotel features and amenities include: * Free hot breakfast buffet * Free WIFI throughout the hotel * Outdoor heated pool and hot tub * 24-hour fitness center * 42-inch flat screen televisions This Ontario, CA hotel has a business center that provides guests with access to conveniences like a public computer with Internet access, free USA Today and copy and fax service. There are three banquet and meeting rooms located on the premises that can accommodate up to 100 people for most business or social functions. All of our well-appointed guest suites have microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, irons, ironing boards, pillow-top mattresses and cable television with free HBO. Some rooms have wet bars. Handicap accessible and connecting rooms can be requested. This hotel has been certified a green lodging hotel with the California Green Lodging Program. For added convenience, coin-operated laundry facilities are located on the premise and valet cleaning service is offered. This hotel has a sundry shop. Ample parking is available and can accommodate most cars, trucks or buses. ... more   less 
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Also Known As:
Comfort Suites Ontario Airport Hotel Ontario

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