The desk staff at the motel was hostile. Our phone rang at 9:30 in the morning awakening us, being disorientated we were unable to answer it before it stopped ringing. My husband got up to use the restroom and I was trying to return to sleep. There was a commotion that seemed to be coming from the hall. Unable to return to sleep and realizing the time, we recalled that we needed to confirm an extension of our stay with the front desk. My husband called and was yelled at by the desk clerk for not answering the phone and for making excessive noise is our room.
I got up and went down to the front desk in person to inquire why we were being falsely accused of making noise. Nothing we said would convince her that we had been the source of the noise. I asked to speak to the manager. She was unavailable.
I asked several more times throughout the day to speak to the manager. When I got the call asked if it was still important. I explained the situation and was assured that the staff member would be further trained in dealing with guests. The desk staff glared at us the remainder of our stay.
As we were leaving, this same staff member was being hostile to another guest, absolutely accusing them of something they hadn't done and trying to extract money from them on the spot. It seems that nothing was resolved. I would not stay here again.
- Official Description (provided by the hotel):
- Comfort Suites(R) Ontario Airport is only one mile from the LA/Ontario International Airport and provides free airport transportation. Local points of interest like the Planes of Fame Air Museum, Ontario Convention Center and the Citizens Business Bank Arena are all minutes away. Additional attractions close to this hotel include the Ontario Mills Mall, Claremont College, University of La Verne, Raging Waters Water Park, California Speedway and the Fairplex, home of the L.A. County Fairgrounds. A number of entertainment venues, retailers and restaurants can be found in the vicinity. Hotel features and amenities include: * Free hot breakfast buffet * Free WIFI throughout the hotel * Outdoor heated pool and hot tub * 24-hour fitness center * 42-inch flat screen televisions This Ontario, CA hotel has a business center that provides guests with access to conveniences like a public computer with Internet access, free USA Today and copy and fax service. There are three banquet and meeting rooms located on the premises that can accommodate up to 100 people for most business or social functions. All of our well-appointed guest suites have microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, irons, ironing boards, pillow-top mattresses and cable television with free HBO. Some rooms have wet bars. Handicap accessible and connecting rooms can be requested. This hotel has been certified a green lodging hotel with the California Green Lodging Program. For added convenience, coin-operated laundry facilities are located on the premise and valet cleaning service is offered. This hotel has a sundry shop. Ample parking is available and can accommodate most cars, trucks or buses. ... more less
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- Also Known As:
- Comfort Suites Ontario Airport Hotel Ontario