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“Last day in California”

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Comfort Suites Ontario Convention Center
Ranked #8 of 41 Hotels in Ontario
Certificate of Excellence
Grove City
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Last day in California”
Reviewed March 26, 2013

The staff and the hotel were first class. The room was very comfortable and the breakfast was very good and had a lot of choices. Never had a welcome star on the front of the room door before. The free shuttle to the airport was great.

Room Tip: Our room was on the south side and faced the airport and as it turned out train tracks. There were 8...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank energybob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, March 28, 2013
Dear energybob,

We are happy to hear that you enjoyed your last day in California with us! We strive to please our guests and make each guest feel comfortable and welcome when staying with us. We're so happy that you enjoyed the breakfast and were able to take advantage of the shuttle service we offer. Thank you for choosing our hotel for you stay and we hope that you'll stay with us again in the future!
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524 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
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English first
Kennewick, Washington
1 review
Reviewed March 25, 2013

travel a lot for work and comfort suites ontario is by far the hotel i prefer to stay at.
the staff go above and beyond to make my stay pleasant. when you first walk through the door the attendant at the desk smiles and greets you. they are standing at the desk ready to help every guest. i have seen guest that have a bad day and try to take it out on the staff. and no matter what is said or done (even drunken puke). the guest was always treated kind and left happy.
the personable touch a welcome on the mirror and a animal made from towels on the bed. the cleanliness is unsurpassed you can walk on the carpet and not get black feet. fast internet friendly staff clean thank you for the great stay

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Wyatt P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, March 28, 2013
Dear Wyatt P,

We want to thank you so much for your wonderfuly kind comments about our hotel and the experiences you've had with us. Its truly our pleasure to serve our guests and create a one of a kind experience for each and every person. We are so happy that we've made you feel right at home here and we enjoy having you stay with us. Thank you again for your comments and we look forward to seeing you again soon Wyatt!
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1 review
Reviewed March 25, 2013

the hotel is very clean overall, manager is the sweetest, hotel is great inside and out, rooms are very detailed and clean, staff is amazing, decorative writing on the mirrors, towel shaped animals, housekeepers do a great job, Francisca I think it was, who did service in my room, managed to have my room clean and tidy, and everything well organized, nothing wrong.
this hotel is great .

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank letlovelastforever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, March 28, 2013
Dear letlovelastforever,

I'd like to start by thanking you for taking the time to write a review about your experience. We set high standards for ourselves and pleasing our guests is our number one goal. We are happy to hear that you appreciated our attention to detail both inside the room and out. We look forward to having you again the next time you're in the Ontario Airport. Until then, take care!
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Santa Clarita, California
2 reviews
Reviewed March 25, 2013

In town for a NASCAR race weekend. Stayed here for two night. Just wanted to say how nice the hotel was. Everything from the cleaniness to the location and the hotel staff exceeded my expectations.
Dan J.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Daniel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, March 28, 2013
Dear Daniel J,

We hope that you enjoyed your Nascar weekend! What a fun and thrilling event. We are so glad that you seemed to have had a pleasant stay with us and appreciated the cleanliness and location of our hotel. We surely hope that you'll come on back and stay with us the next time you're in town for an event. See you then Mr. J!
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Deer Lodge, Montana, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 24, 2013

We stayed at the Comfort Suites in Ontario in Feb and the entire stay, from check-in to check-out couldn't have been better. Such friendly staff, beautiful rooms & the extra touches there are second to none. Even knew what our favorite candy was & the message on the mirror shows how much they care for their guests. Shuttle service to airport in am was right on time. Just sorry we had to leave too early to have breakfast, but they offer a to go bag which is also a nice touch. I wish we could take this hotel with us on all of our travels! No wonder they win the awards they do.
If all Comfort Suite hotels are of this caliber they are my hotel of choice from now on.

Room Tip: Can't imagine any room being any better than what we had.
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Gayle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, March 28, 2013
Dear Gayle M,

We appreciate the time you took to come to Trip Advisor and write your thoughts about your recent visit with us. Thank you for all of your kind comments and compliments! We are thrilled that you had such an excellent experience with us and were able to take advantage of our shuttle service. Hopefully next time you visit you'll be able to enjoy the hot breakfast too! See you soon we hope!
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Lake Forest, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 24, 2013

This hotel surprised me with lots of little extras and an exceptionally helpful staff. I stayed here one night to attend a Carrie Underwood concert at the Ontario arena. The rooms were very clean and appeared newly furbished. The "extras" include silly but fun things like having some of the towels folded into the shape of a bunny on the bed--with a little candy underneath. Apparently they change the 'animal' every week. Flavored water was available at all hours in the lobby. The staff knew the town well and had preprinted directions to several of the places we wanted to visit. Their recommendation for a restaurant was perfect and they did a Mapquest for directions to that. Parts of Ontario are a little skuzzy but if you have to stay here for the airport, a concert or some other occasion I'd highly recommend this hotel.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, March 28, 2013
Dear Scott B,

We are so very pleased to hear that you had such a great time while staying with us. Thank you for sharing your experience! We do all we can to ensure that each guest feels welcomed and comfortable when coming to stay. Thank you for choosing our hotel and hope you had a wonderful time at the Carrie Underwood concert! We hope to see you again in the future!
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Anaheim, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 20, 2013

the hotel started off great than on what turned out to be my last day the people above me started making really loud noises I complained three times notting seemed to change until my husband threatened to go up there.the general manager joan claimed those people where sleeping as if I was lying and went on to tell me she apologized to them,to me I feel as if that was preferential treatment because if that where me and my husband that many times we would have gotten kicked out for sure.she definitely favors her guest that aren't African American.she lied and told my husband that I wasn't easy to speak with even though he heard our whole conversation,i just despise liars.also her housekeeper walked in our room at 9 am she claims she knocked but after her guest above me kept me up past 11 than had to put my newborn back to sleep got almost none wasn't happy with my stay wouldn't recommend.my last day was a waste of money and she should be ashamed of herself her staff made her out to be a liar he said those guest she claimed to be sleeping where indeed getting ready for bed and to give them a few more minutes.she offered no compensation for my difficulty and I had a hard time getting a apology from her.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rachelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, March 28, 2013
The guests that were in the room above you had been the same guests that were in that room for the entire duration of your stay and had not been a problem. Whenever we have a guest that is having a noise complaint issue with a guest above them (as in your case), we immediately call the guest that is causing the noise and inform them complaint and ask that they refrain from causing anymore noise. If the noise continues and we receive another complaint, we have a staff member go directly to the room and speak with the guest directly, informing them again of the complaint once again and that it needs ro cease. In your case, after we spoke with you a second time regarding the complaint, we had a staff member go to the room above you and speak with the guests. The guests were already in bed with the lights off, watching tv. We still informed them of the complaint and they said they were already going to bed and wouldn't be moving around. We followed our hotel's policy on dealing with noise complaint issues and resolved the problem. We received 3 calls from you in less than 5 mins regarding the noise complaint, which is excessive givin the amount of time to resolve the issue. Your husband then made a threat that he would go upstairs and handle the guests himself, which we cannot tolerate. We did go ahead and apologize to the guests upstairs because we had to disturb them repeatedly in a short amount of time when they were already in bed to begin with. Also, there had been no prior complaints about this room. We do not give preferential treatment to any particular guests, regardless of the situation. What we offer is good customer service to each and every guest in each and every situation that presents itself with fair and equal treatment to all. Our housekeeping staff only knocks and enters rooms that have already checked out for the day or that are scheduled for daily cleaning. Once the housekeepers knock and they do not receive an answer, they enter the room to complete their task, which is what happened in your case. There was no answer at the door so they went ahead and proceeded to try to enter, however, the lock latch had been latched so they did not enter the room. There is also a Do Not Disturb sign in each and every room that you are able to hang on the outside of your door so that no one may knock or disturb your room had you decided you did not want housekeeping to clean your room early. That sign was not utilized. We feel that we did all that we could to meet your needs during your stay with us.
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Additional Information about Comfort Suites Ontario Convention Center

Property: Comfort Suites Ontario Convention Center
Address: 1811 E Holt Blvd, Ontario, CA 91761-2149
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Ontario
#3 Best Value Hotel in Ontario
#6 Family Hotel in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Ontario Convention Center 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Comfort Suites(R) Ontario Airport is only one mile from the LA/Ontario International Airport and provides free airport transportation. Local points of interest like the Planes of Fame Air Museum, Ontario Convention Center and the Citizens Business Bank Arena are all minutes away. Additional attractions close to this hotel include the Ontario Mills Mall, Claremont College, University of La Verne, Raging Waters Water Park, California Speedway and the Fairplex, home of the L.A. County Fairgrounds. A number of entertainment venues, retailers and restaurants can be found in the vicinity. Hotel features and amenities include: * Free hot breakfast buffet * Free WIFI throughout the hotel * Outdoor heated pool and hot tub * 24-hour fitness center * 42-inch flat screen televisions This Ontario, CA hotel has a business center that provides guests with access to conveniences like a public computer with Internet access, free USA Today and copy and fax service. There are three banquet and meeting rooms located on the premises that can accommodate up to 100 people for most business or social functions. All of our well-appointed guest suites have microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, irons, ironing boards, pillow-top mattresses and cable television with free HBO. Some rooms have wet bars. Handicap accessible and connecting rooms can be requested. This hotel has been certified a green lodging hotel with the California Green Lodging Program. For added convenience, coin-operated laundry facilities are located on the premise and valet cleaning service is offered. This hotel has a sundry shop. Ample parking is available and can accommodate most cars, trucks or buses. ... more   less 
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Also Known As:
Comfort Suites Ontario Airport Hotel Ontario

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