We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very Friendly Staff”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Comfort Suites Ontario Convention Center
Ranked #8 of 42 Hotels in Ontario
Certificate of Excellence
Aurora, Ohio
Level 6 Contributor
530 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
“Very Friendly Staff”
Reviewed November 23, 2011

Bill greeted us at the front desk. He was very friendly and helpful. Directed us to local stores for some of our needs. The room was clean and very nice. Next time we are in California, we would love to stay at this hotel again.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angie_Ohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, December 1, 2011
Thank you for commenting about Bill, one of our front desk staff. He is here to serve and much sure your stay is comfortable. Thank you for recognizing his hard work.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

527 reviews from our community

Traveler rating
    403
    80
    15
    16
    13
See reviews for
142
79
63
212
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Keller, Texas
1 review
Reviewed November 16, 2011

I recently stayed at the Comfort Suites Ontario Airport. I must say this was one of my best experiences with a hotel in a very, very long time. The room was very clean, neat and spacious. I cannot say enough about the bed and pillows...so, so comfortable. The bathroom was beautifully decorated and very clean. The hotel staff was very nice and friendly and the breakfast was also pleasing to the entire family.

My small daughter did not want to leave the room once we arrived. The entire ambience in the room & hotel was great, i.e., TV, lighting, color scheme, closet space, parking, etc. They even wrote a 'Welcome' message for us on the mirror.

This will be our hotel of choice every time we visit the Ontario rea.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, December 1, 2011
Thank you for taking the time to write and to post pictures. Our housekeeping staff works very hard to prepare for each guest. I will pass this on to housekeeping as they like to hear guests’ comments. We look forward to having you stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellingham, Washington
2 reviews
Reviewed November 3, 2011

I used to travel for business a few years ago and would stay here as it was brand new and had a great staff. Well, I am on the road again and had a chance to stay here again and nothing's changed. Joan, the Manager, is still running the place like it's home. Still a friendly staff with great personalities, very well upkeep as it does not even appear to be 3-4 years old even. Still looks like new. Great access to/from the airport and pretty close to Ontario Mills for a large selection of eateries. It is definitely worth stopping in for a night or two. I know my number 1 place for staying in the LA area is this place. It is worth the drive into and out of the city, andalso Ontario airport is the easiest to fly in/out of for all of southern CA.

Room Tip: I like the 1st and 3rd floor as they have the ice machines.
See more room tips
  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, December 1, 2011
We are only #1 because of the amazing guests we have to stay like you. We appreciate the loyalty that you give our hotel and look forward to your return visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
OKC, OK
Level 4 Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 27, 2011

We booked this room through hotels.com. We were required to pay in advance and were sent a confirmation number and also a follow-up email from hotels.com saying our room was secure.
We arrived at 10 p.m. after a series of travel delays to be told that they had oversold the hotel, and had no room for us. The night manager said he was going into the back room to get us warm, fresh baked cookies "for being so understanding." He then returned to say here were no cookies, after all - haha! We were sent down the road to a hotel with no included breakfast.
Won't book here again, and won't use hotels.com, either.

Stayed October 2011, traveled as a couple
Helpful?
1 Thank worldtraveler82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, November 11, 2011
I am very sorry you experienced this in the Ontario area. Unfortunately, we were not sold out and would have no reason to walk anyone to another hotel. We do not give cookies to guests at check in nor do we have a male General Manager. We apologize for the misunderstanding in our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans
Level 6 Contributor
124 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed October 2, 2011

This is a nice new hotel. The staff is very helpful & friendly. The rooms are clean and stylish. The bathrooms are also new & clean. I appreciated having a microwave & fridge in the room. The beds were very comfortable with lots of pillows. Breakfast was satisfying and offered a nice variety. I would definitely stay here again!

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dee70471
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, October 5, 2011
As a traveling guest we know it is always hard not to have the luxuries of home. Each room is designed to be your home away from home. Thanks for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tigard, Oregon
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 29, 2011

After a 6 hour drive from Phoenix and arriving to find the hotel that my wifes employer booked for her conference presented us with not one but two disgustingly dirty rooms (stains on sheets and blood on the wall --- Radisson) I hopped on trip advisor to find another hotel to stay in on our own dime.

Wow all I can say is increadible. This place is by far the best value and one of the nicest rooms I have stayed in.

I travel frequent and stay in high quality hotels. This hotel certainly fits that bill but without the price.

By far the cleanest hotel that I have ever stayed in. My three year old spilled water on a night stand and we grabbed a towel to clean it up. Well we lifted the lamp and wiped it off as well as the table. We looked at the towel and to our amazement there wasn't a spec of dust on it. If SUPER CLEAN was an award this place would get it.

Not to mention the staff was the friendliest people I have encountered at checkin and was extremely accommodating even offering a shuttle to the convention center.

They had great tips on what to do with my 3 year as well.

They have great room setup with desks, fridges, large 42" LCD tv's with real cable tv (not typical hotel tv), a couch coffee table etc.

They even have a snack, mini-Store for last minute items.

I couldn't say enough good things about this place. Ample parking close to restaurants, the airport, and convention center make this the ideal place to stay in the area.

Thank you for saving our trip to Ontario!

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BigWorldTravLR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, October 5, 2011
Wow!!! We were so lucky to have a guest like you. It is always a pleasure to have families in our hotel. I am glad that we have attractions in the area for the whole family especially your 3 year old. Thank you so much for acknowledging how clean our rooms and how it does make a difference. We strive to make every guest experience memorable. Hope to see your family back with us soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, WA
Level 6 Contributor
147 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed September 11, 2011

This hotel is about value and service. It is not luxurious but I give it 5 stars because I have paid twice as much as we paid for our room here (in similar locations) but never have been as satisfied. First, everyone is helpful. Second, there is definite pride in this hotel. It's clean, well cared for and the breakfast buffet is tended regularly. Finally, the hotel is comfortable for the guests. There is a small pool, a laundry room, 2 computers to use in the lobby (no one under 18 allowed, which was a bit of an issue for us), and a lobby/breakfast room that is adequate for the number of guests using it. The location is probably the only drawback--but if you need to be in Ontario, check this place out.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank barnhok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review, October 5, 2011
Ontario is centrally located and we are thrilled you had a reason to visit. We take pride in the cleanliness of our hotel and hope to see you again. Thank you for making us your hotel of choice. Hopt to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Ontario hotels
0.2 mi away
Azure Hotel & Suites Ontario Airport
3.6 mi away
Country Inn & Suites By Carlson, Ontario at Ontario Mills
0.2 mi away
DoubleTree by Hilton Hotel Ontario Airport
Show Prices
Show Prices
Show Prices
2.3 mi away
Embassy Suites by Hilton Ontario-Airport
0.6 mi away
Holiday Inn Ontario Airport
3.8 mi away
Hyatt Place Ontario / Rancho Cucamonga
Show Prices
Show Prices
Show Prices

Been to Comfort Suites Ontario Convention Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Suites Ontario Convention Center

Property: Comfort Suites Ontario Convention Center
Address: 1811 E Holt Blvd, Ontario, CA 91761-2149
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Ontario
#6 Family Hotel in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Ontario Convention Center 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Comfort Suites(R) Ontario Airport is only one mile from the LA/Ontario International Airport and provides free airport transportation. Local points of interest like the Planes of Fame Air Museum, Ontario Convention Center and the Citizens Business Bank Arena are all minutes away. Additional nearby attractions include Ontario Mills Mall, Claremont College, University of La Verne, Raging Waters Water Park, California Speedway and the Fairplex, home of the L.A. County Fairgrounds. Hotel guests enjoy a slew of free amenities such as a daily hot breakfast buffet, Wi-Fi, an outdoor heated pool and hot tub and a 24-hour business center. Guest rooms are equipped with microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, irons, ironing boards, pillow-top mattresses and cable television with free HBO. Some rooms have wet bars. For added convenience, coin-operated laundry facilities are located on the premise and valet cleaning service is offered. This hotel has a sundry shop. Ample parking is available and can accommodate most cars, trucks or buses. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Choice Hotels, Expedia, Travelocity, Hotwire, getaroom.com, Cancelon and HotelQuickly so you can book your Comfort Suites Ontario Convention Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Suites Ontario Airport Hotel Ontario

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing