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“Simply perfect start to finish!”

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Country Inn & Suites By Carlson, Ontario at Ontario Mills
Ranked #6 of 42 Hotels in Ontario
Certificate of Excellence
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Simply perfect start to finish!”
Reviewed May 7, 2013 via mobile

What a rare find, wonderful people, very stylish rooms, AAA breakfast, great location all under one roof! From the fresh cookie at check in, to the very last minute, our family had a fantastic time. Will return as soon as possible and we will stay here again!!!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JMather1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, May 8, 2013
Thank you so much for taking the time to share your experience at our hotel with other travelers. We are thrilled to hear that you and your family enjoyed your stay with us during your recent trip. Our goal is to make our guests feel as comfortable as if they were staying with family and friends. We look forward to welcoming you back again for your next trip!
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552 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
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English first
Seattle, Washington, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 4, 2013

From being picked up at the airport to finding me a golf course and early check in, the staff made my stay problem free! i would suggest this hotel and continue to stay there in my future visits to ontario, ca. Special thanks to Vincent who was very friendly and was able to help me find recreation plans and recommendations for food and drinks. Great job guys.
Jim M.

Room Tip: I stayed in the middle area, i liked it because it was centrally located, close to food, pool and fr...
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, May 7, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay and that Vincent was able to offer suggestions to make your trip more enjoyable. We appreciate your business and look forward to your next visit.

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Manchester, UK
Level 6 Contributor
105 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
Reviewed April 19, 2013

This is a comfortable hotel with nice size rooms and large bathrooms. Staff were friendly and went out of their way to make us feel welcomed. So, i guess my overall marking would have been high had it not been for the awful noise we had to contend with throughout the night we stayed. We were in Room 427 and immediately above that room there was an electrical unit which gave out a noise, similar to a washing machine, non-stop. Had we realized before we settled in for the night, we would have requested a change but too late!! I'm not too sure whether this is a regular thing or whether the noise was due to some malfunction but it spoiled our stay. Shame, really, because it did seem otherwise excellent.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank loseapoint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, April 22, 2013
Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize for the roof noise you experienced during your stay. Your feedback helped us locate a problem with one of our air conditioning units on the room which was causing the rattle. Please know that this is not a typical problem and we hope you will give us another chance if you are in the area again.
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Omaha, Nebraska
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 14, 2013

Bed bugs :( ...... I arrived at this hotel on 4/12/2013 for a two night stay with my 3 boys. On the first morning of our stay my 13 year old was itching and said "mom I think I was bitten by something" he pulled up his shirt and sure as day there were bite marks (he also had them on his neck). I reported the incident to the hotel staff who in short said " if your son was bitten we are sorry but thanks for your money"...... I showed the bites to at least 3 staff members.....WE WILL NEVER STAY HERE AGAIN

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Babydeez05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, April 18, 2013
We are very sorry that your son was bitten by something but please be reassured that it was not bed bugs! We take every complaint of this nature very seriously as every hotel has the potential of having bed bugs introduced into one of their rooms regardless of routine precautions. We called out an exterminator on Monday to inspect the room that you were in and he found no signs of bed bugs in the room. We take a very proactive approach with this potential problem in our hotel by training our maintenance and housekeeping staff to recognize the signs of bed bugs and a thorough inspection is made of every room during our quarterly room maintenance every 90 days. When the problem was reported by you to the front desk the Executive Housekeeper and maintenance person went immediately to your room but did not find any trace of bed bugs. We moved you and your family to a different room and offered to compensate you for your inconvenience but you declined. Again, we are very sorry that your son was bitten by something during your visit and that you had to experience the inconvenience. I will be happy to provide you with a copy of the report indicating that there were no bugs found in the room when inspected by a professional exterminator.
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Anaheim, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 9, 2013

I drove some ladies from our church to a Ladies Conference last weekend and stayed for the night with my wife and daughter. I must admit i was a little grumpy from the drive but the staff had a great attitude which chaged mine! The young lady that helped us was very professional and answered all our questions about our stay. The rooms are beautiful and clean! I appreciated the free WiFi. The ladies enjoyed the pool and the free breakfast, i enjoyed a great night sleep (i loved the pillows!) The bathrooms where very clean and would definately recomend this Hotel! And finally, the price was very good.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 336mikec336
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, April 10, 2013
Thank you so much for taking the time to submit a review about your recent stay. We had a great time with all of our ladies this weekend are glad that you and your family enjoyed yourselves. We are frequently the host hotel for several churches when coming to Ontario for conferences and we try our best to accommodate their needs including an early check-in (if rooms are available), early breakfast etc. so that they can get to their conference activities on time. We hope that you and your family will stay with us again if you have occasion to return to Ontario for another conference or any other occasion.
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Redondo Beach
Level 6 Contributor
105 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed March 28, 2013

We stayed here after the Autoclub Speedway 400 Race in Fontana this past weekend. The hotel is clean, the suite was nice and the hotel was surprisingly quiet. The only comment I have to make is the breakfast situtation. The breakfast itself is alright except that the eggs were watery, the diced ham (not sure why it was diced to shreds) was tasteless and the potatoes were dried out and awful looking. They do have a waffle maker but toasters which do not toast. But I think the really gross thing in there are their chairs....OMG ! They are ripped and torn on the sides so bad, I was first not sure where I was...I mean really - cant they afford some new chairs ??? Or just put some covers on them !!
The front desk staff was very nice and accomodating, but they really just need to get some new chairs and get rid of all those hideous plastic and dried flowers in the lobby. Real ones come a long way...

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PoopiRedondoBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, April 3, 2013
Thank you for submitting a review of our hotel. We are pleased that you enjoyed your stay over race weekend. We are very aware of the condition of the chairs in our breakfast room and are sorry that they have not been repaired yet. Our hotel is only 4 years old and these chairs should not ALL need refinishing so soon. We have contacted the manufacturer and they are shipping out replacement vinyl however it is taking longer than expected because it is back ordered. We will have all of the chairs refurbished ASAP which will greatly improve the look of our breakfast room. I appreciate your comments regarding the breakfast. It sounds like we were serving breakfast burritos (make your own) which includes your choice of scrambled eggs, diced ham, onions, green peppers, cheese and salsa. The ham is diced very small and can be confusing when the menu is not posted on the chaffing dishes. Thank you for bringing this to my attention, I will definitely be sharing your comment with my breakfast staff. We hope that overall you enjoyed your stay and will consider us again for a race weekend or any time your travels bring out to the Ontario area.
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Additional Information about Country Inn & Suites By Carlson, Ontario at Ontario Mills

Property: Country Inn & Suites By Carlson, Ontario at Ontario Mills
Address: 4674 Ontario Mills Pkwy, Ontario, CA 91764-5104
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Ontario
#5 Romantic Hotel in Ontario
#5 Business Hotel in Ontario
#11 Family Hotel in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, Ontario at Ontario Mills 3*
Number of rooms: 117
Official Description (provided by the hotel):
Prepare for a stress-free stay at the Country Inn & Suites By Carlson(R), Ontario Mills, CA, beginning with complimentary transportation to the hotel from LA/Ontario International Airport (ONT). Our hotel at the intersections of I-10 and I-15 provides easy access to trade shows at the Ontario Convention Center and AHL hockey action at the Citizens Business Bank Arena, home of the Ontario Reign. You can also shop at Ontario Mills Mall or catch a NASCAR race at the Auto Club Speedway, both just minutes from the hotel. Recharge daily with the hotel's free breakfast, heated outdoor pool and fitness center, and then retreat to rooms with microwaves, mini refrigerators and HDTVs with HBO. Bring along snacks and drinks since every room and suite includes a refrigerator and a microwave, perfect for late-night appetites. Watch an HBO movie on the flat-screen TV or check emails with free Internet access. Our suites feature separate sleeping, living and dining areas donned with a king-sized bed, sleeper sofa, and a sizable table with seating for four. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson At Ontario Mills Hotel Ontario
Country Inn And Suites By Carlson At Ontario Mills
Country Inn Ontario Mills

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