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“Great location, great stay” 5 of 5 bubbles
Review of Country Inn & Suites By Carlson, Ontario at Ontario Mills

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Country Inn & Suites By Carlson, Ontario at Ontario Mills
Ranked #3 of 41 Hotels in Ontario
Certificate of Excellence
Lincoln, Nebraska
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great location, great stay”
5 of 5 bubbles Reviewed February 19, 2013

Not far off the Interstate yet quiet and next to the Outlet Mall. Check-in staff was very courteous and helpful. Romms are typical Country Inn & Suites rooms. Very clean and just the right size with all the amenities. Breakfast was great just as I expect from CIS properties. Would definetely stay again when in the LA area. Even though it is next to the Outlet Mall there is also a huge outdoor shopping center just 3 miles away. This area is a shoppers paradise!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gene P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, February 21, 2013
Thank you so much for your kind review of your stay at our hotel. Obviously you are a loyal Country Inn & Suites by Carlson guest and we are so pleased that we were able to provide you with a familiar and comfortable stay. Yes, we have many guests who come to stay with us due to our proximity to the Ontario Mills outlet mall across the street and the new Victoria Gardens mall a few miles away. Our central location gives our guests lots of activities and restaurants within a close proximity. We are excited to hear that you will be chosing our hotel when you travel to our area in the future and look forward to seeing you again soon!
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511 reviews from our community

Traveler rating
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    32
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Tucson
Level Contributor
199 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed February 18, 2013

Easy check in and check out. Staff was courteous. Bedroom was clean, and bed and pillows were comfortable. Nice compliementary breakfast, including scrambled eggs and sausage, cereals, breads and pastries, and fresh fruit. Rate was $80 before taxes, which I felt was a good value. I would stay here again.

  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HowardTucson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, February 21, 2013
Thank you so much for taking the time to review your stay at our hotel. Our goal is to provide our guests with a clean and comfortable room and friendly staff to make them feel welcome. We are pleased to hear that our hotel exceeded your expectations and look forward to having you stay with us again!
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Charlotte, NC
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed February 8, 2013

I've stayed in the Ontario airport/Ontario Mills Mall area for business two or three times a year for five nights each time. My company has bounced around to all the hotels in the area - until we found this one. We've now been staying at this Country Inn and Suites since it was built a few years ago.

Every restaurant you could want is at least within an exit or two. There are also a few good ones iwthin walking distance (Outback, a Japanese Steakhouse, and In-N-Out Burger, to name a few.)

It's just off the highway, and is very convenient to all things Inland Empire.

It's probably about an hour to Los Angeles from here, so that's pushing it a little bit. But if you are in the area for anythin in Rancho Cucamonga, Pomona, Laverne, Ontario, Riverside, and that area, this is a great spot.

The only thing that's not great...Getting into the underground parking lot. There's no way to reach the keypad while in your car. There's lots of parking int he regular ground-level lot, though.

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bgsu3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, February 21, 2013
Thank you for taking the time to review our hotel and let other travelers know about our location and the proximity to the surrounding area and local restaurants. As you mentioned, our location at the intersection of the I-10 and I-15 freeways makes us convenient for guests with destinations in all directions and with the mall right across the street, restaurant and entertainment options are plentiful. Access to our underground parking garage can be a bit tight for those driving larger vehicles, but as the only hotel in town to offer this amenity, it can be very handy during our hot California weather or in the rain and wind during the winter. Again, thank you for kind review and we look forward to seeing you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redmond, Oregon
Level Contributor
120 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

My wife and I stayed here five days in January. Older but clean hotel. Easy check in. Good parking above and below ground. Kind of hard to find when you're tired as this hotel doesn't face the main street. Super high speed internet. Suite size is a bit tight. Bathroom is good. Shower was one of the better we've experienced. 2 large TVs. 2 remotes. Nice to be able to close the bedroom door so others can sleep in.
2 elevators that run fast.

1st day breakfast was okay. Offered small taters, scrambled eggs, thin bacon, coffee cakes and muffins. Cold cereal. The 2% milk was good and cold. Nice choice of juices. The breakfast vary from scrambled eggs, bacon and potatoes, to eggs patties, sausage patties. Good choice of breads, coffee cakes and muffins. On our 5th and last breakfast my wife commented that it was hard to find anything wrong with this hotel. The breakfast room is not a large room. On weekends it gets crowded, especially if there are entire Little League teams staying there.

The breakfast staff kept the food choices filled and we especially liked that they were constantly sanitizing and wiping down the tables. We plan to stay here again when in Ontario. The Ontario Mills Mall is huge and directly across the street. Great place to shop and people watch.

Room Tip: Top floor quiet side.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank longball44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, January 25, 2013
Thank you so much for taking the time to tell others about the positive experience you had at our hotel recently. We are thrilled that you and your wife enjoyed your stay with us. We look forward to seeing you again soon when your travels bring you back to the Ontario area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexicali, Mexico
Level Contributor
73 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed January 17, 2013

Very comfortable hotel! Has a very cozy front desk, the staff is very kind and great service is provided by them. There is free breakfast, but it is more than a simple continental breakfast! it is self-service but great quality on food. Don't spend more in a restaurant you should take advantage of this service!

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Salvador M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, January 25, 2013
Thank you so much for your kind review of our hotel. We are very pleased that our location near the Ontario Mills Mall was convenient for you and that you enjoyed our facility and breakfast so much. We appreciate you taking the time to tell others about your experience and hope you will visit us again soon when you come to the Ontario area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno, California
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed January 6, 2013 via mobile

Hotel is in a safe place near known restaurants. 2 minute walk to the front door of Ontario Mills Mall and next door to Outback Steakhouse.If you're looking for a cozy, secure and clean hotel that is valued price, this is it. No frills, no gift shop but a nice breakfast. You don't go to Ontario as a destination, it's a place to hold you over until you get there.

Stayed December 2012, traveled as a couple
Helpful?
Thank Terry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, January 8, 2013
Thank you so much for taking the time to submit a review of our hotel. We appreciate you letting other potential guests know about our hotel, amenities and location. Many of our guests are visiting family or friends in the area while others come for a weekend of shopping at the Ontario Mills Mall or for a concert or event at the Citizens Bank Arena. Regardless of what brought them here, we try to provide all of the comforts of a home away from home. We are happy to hear we were successful.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed January 1, 2013

Room size is a little bit tight for a party of 4, comfy beds and good housekeeping. Everything works well in the bathroom and good totiletry provided. Tv signal were really bad but the hotel just opposite to the big shopping mall. The coutesy of the front desk young girl made you feel welcomed and fresh cookied too. The services from the breakfast area were really good,very efficient to refill food.

  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Juliana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, January 3, 2013
Thank you so much for taking the time to send in a review regarding your stay at our hotel. We are pleased that you enjoyed your stay at our hotel and that you liked our location near the Ontario Mills Mall. I had not heard that there was a problem with our TV reception but will definitely look into this. We hope that we will be your choice should you find yourself back in the Ontario area in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Ontario at Ontario Mills

Property: Country Inn & Suites By Carlson, Ontario at Ontario Mills
Address: 4674 Ontario Mills Parkway, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in Ontario
#5 Romantic Hotel in Ontario
#5 Business Hotel in Ontario
#11 Family Hotel in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, Ontario at Ontario Mills 3*
Number of rooms: 117
Official Description (provided by the hotel):
Prepare for a stress-free stay at the Country Inn & Suites By Carlson(R), Ontario Mills, CA, beginning with complimentary transportation to the hotel from LA/Ontario International Airport (ONT). Our hotel at the intersections of I-10 and I-15 provides easy access to trade shows at the Ontario Convention Center and AHL hockey action at the Citizens Business Bank Arena, home of the Ontario Reign. You can also shop at Ontario Mills Mall or catch a NASCAR race at the Auto Club Speedway, both just minutes from the hotel. Recharge daily with the hotel's free breakfast, heated outdoor pool and fitness center, and then retreat to rooms with microwaves, mini refrigerators and HDTVs with HBO. Bring along snacks and drinks since every room and suite includes a refrigerator and a microwave, perfect for late-night appetites. Watch an HBO movie on the flat-screen TV or check emails with free Internet access. Our suites feature separate sleeping, living and dining areas donned with a king-sized bed, sleeper sofa, and a sizable table with seating for four. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson At Ontario Mills Hotel Ontario
Country Inn And Suites By Carlson At Ontario Mills
Country Inn Ontario Mills

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