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“Great value near airport” 4 of 5 bubbles
Review of Country Inn & Suites By Carlson, Ontario at Ontario Mills

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Country Inn & Suites By Carlson, Ontario at Ontario Mills
Ranked #3 of 41 Hotels in Ontario
Certificate of Excellence
Montgomery, Alabama
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great value near airport”
4 of 5 bubbles Reviewed December 23, 2012 via mobile

This was a nice, clean hotel close to Ontario airport. The bed was super comfortable. Check-in was kind of slow but other than that very nice. I arrived late at night and it seemed a bit desolate around the hotel but it was very safe and quiet.

  • Stayed December 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank CaliGurl636
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, December 24, 2012
Thank you for taking the time to submit a review about our hotel. We are pleased to hear that you enjoyed your stay. Our hotel is utilized by primarily corporate travelers, especially during the week, so we don't see much night life late at night. The quiet is much appreciated by our guests as they typically have to get up early and start their day. We hope that we will see you again when you come back to the Ontario area.
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518 reviews from our community

Traveler rating
    336
    128
    32
    12
    10
See reviews for
165
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163
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Big Bear Lake, CA
Level Contributor
2 reviews
3 of 5 bubbles Reviewed December 21, 2012

I love this hotel and travel often. The rooms are great and so is the staff. I was so disappointed to see that they stopped offering free parking when you are taking a trip. I have stayed at two other hotels in the area the last two trips because they had nice rooms and free parking. I would love to come back here but it now costs more than I want to pay.

  • Stayed October 2012, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mtnspapro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, December 24, 2012
Thank you for taking the time to write a review of our hotel. Not knowing who you are, I am not sure if you stayed in our hotel or just wanted to park your car here while traveling. We have always offered a "Park & Stay" package that offers guests who stay at our hotel for at least one night (at the package rate) up to 7 free days of parking (additional days are available for a nominal fee) and transportation to and from the Ontario airport. We also lease out parking spots to Globalairportparking.com to those customers who do not wish to stay at our hotel but want to leave their car in our lot. They handle all of the pricing and collection for parking at our hotel and we shuttle their customers to and from the airport as part of the service. I am not sure where you received the impression that we do not offer these services any more but we hope that with this information you will be using our hotel again in the future.
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Calgary, Canada
Level Contributor
170 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
5 of 5 bubbles Reviewed December 14, 2012

I was a regular customer of two other major chains and stayed there out of habit. As a result of needing a spot near some great xmas shopping, I checked TA & found Country Inn. Primarily based on the reviews, as well as the responses from management, I thought I'd them a try. Country Inn did not disappoint! Excellent check-in & very courteous reception staff. The room was well appointed and very clean. The beds are on par with another chain that claims "dream beds"...in fact I liked these more. Despite being right beside the elevator, we did not hear a single sound from the hallway at any time. The breakfast was well stocked & attended...sadly, the eggs were instant, but the waffle maker was a nice touch and most excellent. Parking was also plentiful, and check out was also a breeze. I can offer no advice to this location aside from keep it up! I now have a new chain to check out when traveling!

Room Tip: Stayed in #424
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Xhand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, December 17, 2012
Thank you so much for your review of our hotel. We are so pleased that your first experience with our Country Inn & Suites brand was so pleasant and that you will be chosing our hotels again. We hope that you have signed up for your new Club Carlson account while you were here so that you can start earning 20 points per dollar spent on future visits! Keep in mind that Club Carlson is also valid at Radisson, Radisson Blu and Park Inn by Radisson which have locations around the world. We look forward to seeing you again when your travels bring you back to our area and thank you again for taking the time to write a review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fremont, California, United States
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 11, 2012

I had nothing but positive experience with this hotel. To start with, the room rate is very reasonable. They have a shuttle bus that can pick you up at the airport and wherever you want to be dropped off and picked up within 5 miles. The rooms are clean, the bed is very comfortable, microwave and refrigerator are provided in every room unlike other hotels, where you pay more and still have to ask for these appliances. Free wifi and breakfast, both hot and continental. The hotel staff are very nice and courteous. I could not think of anything negative about this hotel. I recommend this hotel to anyone who wants comfort, cleanliness and other great amenities for a very reasonable price.

  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lodie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, December 13, 2012
Thank you so much for your kind review of our hotel. We are thrilled that you enjoyed your stay and that you found our amenities, services and staff to your liking. We try to provide a little bit of home to our guests and treat them as if they are family coming to visit. We hope that you will chose our hotel again if your travels bring you back to the Ontario area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 18, 2012

Was there for our recent holiday to LA and our second time in this property. The reason we chose it the first time was its proximity to Ontario Mills Mall. It was nice enough to make us choose it again. It did not disappoint. 24 hour coffee, laundry room, free breakfast, cookies, fruits, etc. We were there for 8 days and enjoyed our stay throughout. They even offer a quick takeaway breakfast.

  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank kct0505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, November 20, 2012
We are thrilled to hear that you enjoyed your stay with us again and truly appreciate you taking the time to share your experience with other potential guests. The biggest indicator we have that we are successful is when our guests chose to return again and again. We hope to see you again when your travels bring you back to our area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, NY
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed November 1, 2012

Checked into this hotel after flying in at nearby Ontario Airport. It is about 10 minutes from the airport, especially convenient if you have a car. The hotel is small and well kept. Front lobby very nice with free newspapers and coffee/tea area. Check in was friendly. The room was clean and everything worked great. Included HBO and had toilettries and hair dryer in the bathroom. The real highlight was the breakfast, which is included in the price of the room. Fresh fruit, waffles, cereals, sausage, eggs, plus other items gave us lots of choices. My daughter made a bagel, egg & sausage sandwich a la McDonald's - very good. Did not have time to check out the pool or exercise area. Will stay here again.

  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank marsha24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, November 2, 2012
Thank you so much for taking the time to review your stay at our hotel and telling other potential guests about your experience. We are thrilled that you enjoyed your stay and look forward to having you stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Killeen, Texas, USA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 30, 2012

We arrived and were greeting very well. The staff was excellent, and we received Otis Spunkmeyer cookies upon arrival (which my daughters both thoroughly enjoyed). We were on the 4th floor, and overall it was quiet, our room was clean, and served our purposes for the 4 days that we stayed. Every day we were able to get more cookies and fresh apples, they also had a nice breakfast buffet. We were also very surprised that they had a courtesy shuttle that helped friends of ours get back to their room at another hotel instead of having to get a cab. Overall, it was a great visit and if we are ever back in the area, we will definitely stay here again.

  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Steph4575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review, November 1, 2012
We are thrilled to hear that you enjoyed your stay with us and that our accommodations and staff made you and your family comfortable during your visit. Our goal is to provide a little bit of home away from home for our guests and make them feel as if they are a member of our family coming to visit. We hope that you will be traveling to our area again and that we will see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Ontario at Ontario Mills

Property: Country Inn & Suites By Carlson, Ontario at Ontario Mills
Address: 4674 Ontario Mills Parkway, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Ontario
#5 Romantic Hotel in Ontario
#11 Family Hotel in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, Ontario at Ontario Mills 3*
Number of rooms: 117
Official Description (provided by the hotel):
Prepare for a stress-free stay at the Country Inn & Suites By Carlson(R), Ontario Mills, CA, beginning with complimentary transportation to the hotel from LA/Ontario International Airport (ONT). Our hotel at the intersections of I-10 and I-15 provides easy access to trade shows at the Ontario Convention Center and AHL hockey action at the Citizens Business Bank Arena, home of the Ontario Reign. You can also shop at Ontario Mills Mall or catch a NASCAR race at the Auto Club Speedway, both just minutes from the hotel. Recharge daily with the hotel's free breakfast, heated outdoor pool and fitness center, and then retreat to rooms with microwaves, mini refrigerators and HDTVs with HBO. Bring along snacks and drinks since every room and suite includes a refrigerator and a microwave, perfect for late-night appetites. Watch an HBO movie on the flat-screen TV or check emails with free Internet access. Our suites feature separate sleeping, living and dining areas donned with a king-sized bed, sleeper sofa, and a sizable table with seating for four. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson At Ontario Mills Hotel Ontario
Country Inn And Suites By Carlson At Ontario Mills
Country Inn Ontario Mills

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