We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! You come to us for reviews — now you can book your hotel right here on TripAdvisor.

“Very Nice for Good Price” 4 of 5 bubbles
Review of Ontario Grand Inn & Suites

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Ontario Grand Inn & Suites
Ranked #38 of 41 Hotels in Ontario
Pomona, California, United States
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Very Nice for Good Price”
4 of 5 bubbles Reviewed May 7, 2013

Location is good, close to plenty of restaurants and Ontario Mills Mall. The rooms are nice and spacious. Clean and love the shower in the bathroom. There is no bath tub but the shower more than makes up for the lack there of. The service is nice. There is a bar but closed Friday - Sunday which kind of sucks. Bed is very soft and ultra comfy. There are hardwood floors in the room which makes the room seem bigger but also a little less personal in a way. Makes everything seems to echo. The morning breakfast is decent. Overall I would and am going to stay here again and I do recommend if you're in the area and need a place that not crowded but still close enough to everything then this is your place.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shani B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

261 reviews from our community

Traveler rating
    43
    46
    46
    53
    73
See reviews for
80
68
30
57
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Hanford, California
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

Easy check in, but the guy at the front desk could have been a little more friendly. Room was very spacious. Everything was clean. TV and air worked well. Nice was big, even a bench to sit on. The decor of the rooms is very nice. Free wi-fi. It was an overnight stay, but it was nice. Would definitely stay here again!

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tekkygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanside, Oregon
1 review
3 of 5 bubbles Reviewed April 9, 2013

The rooms are decent, bed was comfortable but pillows were nearly non existent (lumpy and very small - like a square). The room was big and the bathroom was redone nicer than any other part of the room. The TV worked but remote barely worked and ALOT of the channels had no sound. We came to enjoy the pool and hot tub while on vacation but the pool was ice cold and the spa was cold as well. WTH?? The outdoor bathroom next to the pool/spa was absolutely disgusting. Even the guys commented that the bathroom was really bad!! So.....if you're ok with everything being out-of-order it's a decent hotel.

  • Stayed April 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 11MyraB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayward
1 review
5 of 5 bubbles Reviewed April 3, 2013

The hotel looked nice in the pictures&in real life as well. The Front Desk was an older man and he was so nice with us. We got into our room&the decor was comforting&unique! We'll definitely be back again soon!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Marilyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed April 3, 2013

We LOVE this hotel! What we dislike is the little things that add up. We love the colorful rooms with hardwood floors. What we dislike is checking in to see we ONLY had 1 hand towel and 1 washcloth in the bathroom, NO other towels. We LOVE the cleanliness of the room, but what we dislike is having remote controls for the TV that are not working and some channels that have no sound. We LOVE the friendly staff, but we dislike the general ho-hum attitude of SOME of them when we addressed the issues. We LOVE the hotel for it's quirkiness and absolutely brilliant decor from the check-in area to the room, but the small little things add up to a bit of traveler frustration. It is a bit like staying with a relative that has a beautiful home, but not quite ready for guests.

  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank huppies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage, Alaska
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 1, 2013

We unfortunately arrived after the pool/spa area was closed and left before it opened, so we weren't able to use that. Our suite was fabulous! The decor was really cute (rare in a chain hotel), with neat colors and art and laminate floors with a rug. It had a desk (oddly, there was no nearby outlet for our computer) with a comfortable office chair, a kitchenette with frig, sink, and coffee maker (but no microwave, so you'd have to go down to the breakfast room to use theirs), an upholstered bench, sofa, ottomans, 2 flat-screen tvs (which we never turned on and therefore missed the problems other reviewers have mentioned), an extremely comfortable bed (but the pillows were very small and one bolster accent pillow was ripped), and a shower roomy enough for two with excellent water pressure, a wooden bench, and a "rain" type shower head. Oddly, they only provided soap and shampoo, no lotion or conditioner. They only gave us two bath towels, which would have been an issue had we been able to use the pool/spa. We had some issues figuring out how to turn the lights on and off, as the wall switches didn't control them and one wasn't plugged in, etc. We saw laundry and gym facilities. The common areas had very comfortable and attractive furniture. The breakfast was kind-of crummy, with soggy tasteless waffles, odd-tasting diet yogurt, inferior orange juice, milk and cereal, and commercial mini-muffins. We would have appreciated eggs, sausage, bacon, etc. but were grateful not to have to find a restaurant or grab something at the airport. The location was very convenient to the airport, but the room was quiet or perhaps the air conditioner covered noise, as we slept beautifully for what time we had there. We would definitely stay there again!

Room Tip: We had a first floor king suite, so we didn't run into problems with the elevator other reviewer...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancaster, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed March 29, 2013

Loyal customer of hotel for 4 years, but will NEVER stay again! First, it started a week before my stay when I was told that, although I made reservation 3 months ago, I was going to be moved to sister hotel due to construction in rooms. Manager promised to find me a room & call me back. Within 24 hour period, had to call manager 5 times because he never called back like he said he would. During that 24 hour period, my friend and I were told 2 very different stories as to why we were being moved. Finally, told I would not be moved after all. Upon arrival, I saw no construction being done. During stay, room's A/C did not work properly, TV & desk lamp didn't work & bathroom sink didn't drain properly. Told manager next morning about trouble & he proceeded to argue with me & never provided resolution. HORRIBLE customer service & hotel is not maintained!!

  • Stayed March 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Shari C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Ontario hotels
0.1 mi away
BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
1.8 mi away
Azure Hotel & Suites Ontario Airport
2.1 mi away
Ontario Airport Inn
Ontario Airport Inn
#18 of 41 in Ontario
4.0 of 5 bubbles 157 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Extended Stay America - Los Angeles - Ontario Airport
1.6 mi away
Country Inn & Suites By Carlson, Ontario at Ontario Mills
0.2 mi away
Ontario Airport Hotel and Conference Center
Show Prices
Show Prices
Show Prices

Been to Ontario Grand Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ontario Grand Inn & Suites

Property: Ontario Grand Inn & Suites
Address: 3333 Shelby Street, Rancho Cucamonga, (Formerly Hotel Ontario), Ontario, CA 91764 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
Location: United States > California > Ontario
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #38 of 41 Hotels in Ontario
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ontario Grand Inn & Suites 3.5*
Number of rooms: 92
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Priceline, Travelocity and Booking.com so you can book your Ontario Grand Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ontario Grand Hotel Ontario
Ontario Grand Inn And Suites
Hotel Indigo Ontario

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing