Just went to high Camp today with my family. Started off real good at the ticket center because they honored our groupon tickets that were going to expire and they were open this last weekend. Tram ride was amazing and the tram operator provided us with information that was really interesting on the way up. Unfortunately our enjoyment ended immediately by the rudest staff I have ever encountered!!! We are truckee locals with two kids. Checking in to the locker room the girl yelled past her customers at my four year old "sitting" on some nearby rocks. Mind you no problem if said in a nice manner. It was our turn next and she didn't even acknowledge her verbal abuse. The locker rooms were gross and outdated. The beach towels provided were the size LESS than a bath towel and very worn. So after that experience we walk down to the pool and again yelled at (not professionally at all) my child for running (which he was barely at a trot). My daughter gets in the pool and again verbally assaulted by the lifeguard with these "rules". So i just walked up to the lifeguard and just finally said I would like to know all the rules so that you won't be yelling at my kids all day. None of these rules by the way were posted. So now my kids felt like they were not going to anything right and we are not relaxed at all. As I walked back to my chair the couple next too me proceeded to tell me they were leaving too because of the way were treated too. So now we are cold (manager said pool was up to 80 degrees but it was freaking cold) and decided to go to the hot tub. So now the abuse continues. We noticed all day these people walking around in White polo shirts approaching people with what they were doing wrong. I and another mother was approached by JOSH. I don't think I have ever encountered a more ruder and more unprofessional man as he. HE Was confrontational and waiting to just scold someone for doing something wrong. Remind you there are NO rules posted on the way up, website, or around the pool telling us that no children under the age of five is not allowed in the hot tub. OUr kiddos were freezing!! The other mother was a local too and said she was approached three times and each time someone said something different. So the whole time we felt like we were being watched waiting for us to do something wrong just to be confrontational. The unfortunate thing is that as i talked with other visitors and ones watching the transaction (mind you I was polite the entire time) felt the same way and were treated the same way. So I have concluded that because the entire staff (with the exception of Bobby in the roller skating area) are trained to be rude, confrontational, mean, and not to make a paying customer feel and enjoy the beauty of Squaw Valley. BTW it took my husband 15 minutes!!! to get the bill for lunch, we went and courageously went back to the pool while he waited to pay. Its as if they hated their job and hated you for being there. It felt like jail to all of us visiting such a potentially spectacular place. My husband and I were so appalled and shocked at how many other people were experiencing the same treatment we were that we had to laugh because it felt like the Twilight Zone where customers were the enemy.
- Official Description (provided by the hotel):
- Stay in the heart of the Lake Tahoe action. Dining, shopping, activities, and steps from the slopes of world-class ski resort Squaw Valley. When you want to spend more time playing and less time driving this is the place for you. ... more less
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- Also Known As:
- The Village At Squaw Valley Hotel Olympic Valley
- Village Squaw
- Village At Squaw Valley