My husband and I stayed at the hotel for two nights in mid-February as a romantic belated Vday mini-vacay away from our son and the NJ snow. When we arrived at our room, which was in one of the older buildings, the décor in the bedroom was updated in a grey modern style but the bathroom and the entrance were not updated and had the "Spanish Colonial" red tile and super old and outdated tub. We bought our stay on Jetsetter at a reduced rate, so for the price we paid, it did not bother us. However, it would be exceptionally disappointing for a normal rate.
What did bother us within an hour of being in the room is my husband stepping on a wet red stain on the carpet between the bed and the night stand. We called for housekeeping and waited for quite some time. As we waited, we further investigated by moving the furniture and examining it closer with the table lamp. We were hoping for it to be a wine stain or ketchup, but were shocked that it looked like BLOOD. We called the front desk and they kindly moved us to another room. After repacking, the nice housekeeper finally arrived (guess he was on the other side of the resort).
The new room looked the same as the prior one sans wet blood like stain. We then unpacked, stashed our valuables in the safe and went to the pool. When we returned to get ready for dinner, the safe would not open. Security and/or engineering came but after multiple attempts, apologies and a bit of time, it was determined that they had to DRILL the safe and replace it with a new one. That being said, they were super nice about it and drove us to the restaurant after finally drilling it open to retrieve our possessions and paid for our dinner, which was quite expensive.
The service at dinner was exceptional. The food was good, but overpriced (however, we did not pay for it). The only thing I did not like was the LONG BLONDE HAIR that I almost ate while taking a bite of my scallop.
The next day was better, although the drain in the shower at the spa wasn't really working very well and I was ankle deep in water for most of my short shower. It was not that bad given the prior day. We had a lovely couples massage and relaxed by the pool there. The spa, its pools and restaurant are nice (although the woman's wet area needs some regrouting).
The staff was apologetic and responsive and the grounds are lovely (even while suffering through a drought). However, there was so many mistakes that happened to us within a 6 hour span that it is very difficult to rate this as a top notch hotel.
- Official Description (provided by the hotel):
- For over 80 years, Ojai Valley Inn & Spa has been considered one of the best secrets among travelers. Escape to this historic resort of casual elegance featuring luxury accommodations, Spa Ojai, and a championship golf course. Ojai Valley Inn & Spa has 308 deluxe guest rooms, including suites, many with fireplaces and private balconies or patios overlooking the golf course and nearby mountains. Our Spa Penthouse, Hacienda Penthouse and 75 other suites offer you the ultimate in luxury accommodations. ... more less
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- Also Known As:
- Ojai Valley Hotel Ojai
- Ojai Valley Spa
- Spa Ojai
- Ojai Valley Inn And Spa