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“Beautiful facilities but incredibly disorganized...” 2 of 5 stars
Review of Ojai Valley Inn & Spa

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Ojai Valley Inn & Spa
Ranked #1 of 5 Hotels in Ojai
Certificate of Excellence
Santa Barbara, California
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Beautiful facilities but incredibly disorganized...”
2 of 5 stars Reviewed April 25, 2013

Purchased the Relax and Rejuvenate package for my wife's birthday with the expectations of doing just that, relax and rejuvenate. Upon arrival we were escorted to the spa for our treatments, which were without a doubt the best three hours of the trip. After our treatment was done we were given our room key directed to our building complex. Upon arrival we were surprised to find that our suite had not been cleaned after the prior guests visit (beds not done, trash on ground). We immediately contacted the front desk and told them about our situation to which they seemed very apologetic and gave us a key and escorted us to another room. This room was clean, however it looked more like a hotel room rather than suite, no fireplace, no balcony as we had reserved. We did not even bother to go in but rather just turned around with the bellboy and headed back up to the front desk. The third time was a charm, or so we thought. We finally received a suite comparable to the first one, but clean so we were satisfied. After resting for a bit we took off for drinks over at Jimmy's Pub and dinner at the Maravilla restaurant which were both excellent. After a late dinner we decided to call it a night at which point our stay took a turn for the worse. As it turns out the Ojai Valley Inn and Spa is a pet friendly establishment (unbeknownst to us) and we had the luck of the adjacent guest checking in checking in with a Pomeranian after we had retired to bed. Between the barking dog and the loud music (it turned out they were part of a wedding party) I finally had to get up at midnight to go talk to them about toning it down, which they readily obliged. However by 6 am the dog started barking again as it needed to go out and his owners were in no condition to help him out. I guess my main issue was if you had guests who were checked in under the "Relax and Rejuvenate" package why would you book a party with a dog right next to them? Shouldn't there be pet friendly and non pet friendly areas to the Inn? When I spoke with the Front Desk Manager (Samantha Boone) she was more than apologetic and offered to send us a credit for another nights stay so they could make it up to us, which I thought was a sincere gesture. Two months, 3 emails and 2 phone calls later I have not seen this gift certificate nor any other type of response which I feel shows an incredible lack of follow through. To say that I am dissatisfied would be an understatement, I would have rated them lower but I do have to concede that the Spa portion of the Inn is first rate.

Room Tip: If you are not bringing your dog with you ask for a room in a non pet friendly area!!
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  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
6 Thank RAV_IN_SB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,479 reviews from our community

Traveler rating
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    215
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (467)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
San Diego, California
1 review
5 of 5 stars Reviewed April 24, 2013

I just had to write a review about this resort. I stayed here back in March with 3 girlfriends and it could not have been better. The service blew us away. Everyone is so friendly, and eager to help. We were thoroughly impressed with all employees we came into contact with. Some highlights: free wifi, spacious rooms, amazing staff, FREE fitness classes, beautiful grounds, did I mention the service? I highly recommend this resort and look forward to many future stays! Thanks OJAI!!!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank AM m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miami
Level Contributor
96 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed April 23, 2013

My wife and I and another couple went to Ojai to visit friends. We choose t stay at the Ojai Inn and Spa.
We had a large room in Casa Blanca section.Our room was large and had a most comfortable couch besides the king bed and a gas fire place. The room had a coffee maker with good coffee which was nice. The bathroom had a separate room for the toilet which is most appreciated since two people can use the bathroom. The separate shower was nice. The view was of the golf course.

The golf course is pretty to look at even if you are not a golfer. I am told it it's a challangeing course and seeing the hilly terrain I would agree.

There is a spa with all kinds of treatments. My friend raved about their massages while I found mine to be typical of a spa. The spa area has a whirlpool and suana and steam which is nice, My friends took the paletes and yoga classes.

The Inn offers several food establishments but found them all average for breakfast and lunch. We had dinners in the local restaurants in the very nice downtown and were not disappointed.
There several swimming pools and good tennis courts.
Because everything is spread out and because of the hilly terrain walking is a requirement and for some a challange. They do have golf carts to transport guests if you call the operator and arrange it.

The Inn is very quiet and relaxing which is great

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Miamijim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara, California
1 review
5 of 5 stars Reviewed April 23, 2013

Amazing customer service. Amazing!

- Everyone is attentive and well informed of the resort's amenities
- Completely family friendly. Kids received a teddy bear upon arrival and the family S'mores session around a firepit is tough to beat
- Property is beautifully maintained year-round

This last stay was my 6th with my family and I have not been let down once. Nothing beats outstanding customer service in a gorgeous setting. Can't recommend highly enough!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MichaelPaskin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 22, 2013

I've always wanted to stay at the Ojai Valley Inn and finally go the opportunity for a wedding. The Inn way over exceeded my expectations and I can't wait to return with golf clubs and hiking shoes for a longer stay. This could be my go to place for getting out of Seattle.

Room Tip: check out the packages
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Brian I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biarritz, France
Level Contributor
171 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 stars Reviewed April 21, 2013

My three friends and I just returned from a fantastic girls weekend at this expansive resort. We snagged a great deal through Jetsetter. While we had to wait until almost 4 p.m. to check-in on Friday afternoon, we passed the time at Jimmy's Pub with strong mojitos. We took the trolley into town for dinner on Friday night.

Arriving at the adult pool past 1 pm on Saturday, we found the place packed (it was also quite warm outside so understandable that the pool was packed). However, James went above and beyond and made sure to find us a place to relax. We hung out in a cabana (with free drinks!) for a bit and then found a couple open loungers. Loved that they played chill music (lots of Coldplay) rather than club music near the pool.

After a few hours in the sun, we visited Georgia at the Artist's Cottage for a tile painting class. Even though this class was not on the calendar for Saturday, she stayed open just for us (and even past when she needed to clock out). Even though some of us are awful artists (me!), Georgia was encouraging and so patient. The four of us each got to paint two tiles and picked them up the next morning after Georgia had finished the baking process. To boot, the class was only $40 per person. Such a deal.

We had a delicious dinner on Saturday night at Oak Grill. I had the Romaine Salad and Tomato Soup. The crumble dessert was out of this world yummy. We had breakfast at Oak Grill the next morning too and everyone enjoyed their food. But $5 for coffee?!?! Kind of ridiculous when they give you free coffee and tea in the lobby. Don't forget to pick up a few pieces of your favorite candy in the lobby - I think we each grabbed a Laffy Taffy every time we walked through the lobby.

Finally, we enjoyed being able to take fitness classes. Because it fit our schedule, we did the stretching class early Saturday morning. Then, we did the Intermediate Yoga Flow class on Sunday morning. Both were fun but not too challenging.

Overall, we found the service to be outstanding. The staff was so nice and welcoming. We really enjoyed the resort and would all return.

Room Tip: We were in the building near the lobby. Decent walk to the spa and fitness center, but close enough...
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank lovetotravelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rancho Palos Verdes, California
1 review
4 of 5 stars Reviewed April 16, 2013

I have stayed at the hotel several times and I would highly recommend it to everyone who is looking for a quiet place to stay with many activities, and a very attentive staff. I had a problem the first day when I got into the shower to discover I had no water. The hotel compensated me for this inconvenience. I would highly recommend anyone making travel plans to make their reservations through WhataHotel.com
They provide excellent service and that will get you extra "Perks" that are not offered by the hotel.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Earl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ojai Valley Inn & Spa

Property: Ojai Valley Inn & Spa
Address: 905 Country Club Rd, Ojai, CA 93023-3734
Phone Number:
Location: United States > California > Ojai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Ojai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Ojai Valley Inn & Spa 5*
Number of rooms: 308
Official Description (provided by the hotel):
For over 80 years, Ojai Valley Inn & Spa has been considered one of the best secrets among travelers. Escape to this historic resort of casual elegance featuring luxury accommodations, Spa Ojai, and a championship golf course. Ojai Valley Inn & Spa has 308 deluxe guest rooms, including suites, many with fireplaces and private balconies or patios overlooking the golf course and nearby mountains. Our Spa Penthouse, Hacienda Penthouse and 75 other suites offer you the ultimate in luxury accommodations. ... more   less 
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Also Known As:
Ojai Valley Hotel Ojai
Ojai Valley Spa
Spa Ojai
Ojai Valley Inn And Spa

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