My wife and I stayed at the Ojai Valley Inn and Spa the first week of November, 2007. We made reservations through their website and everything went smoothly. But once we made the reservations, things went south in a hurry. A couple hours after making the reservation, we got a phone call from the hotel wanting to know if we wanted to make any spa reservations. We weren't sure what we wanted to do so we said we were not ready to make any spa reservations at this time and they were pretty pushy, letting us know that if we didn't make spa reservations soon, things would be booked up and we wouldn't get anything. We still didn't book anything and they were pretty snotty about it.
The hotel itself is on some very beautiful grounds, but the service levels are no where near 5 star. The young lady at the check-out counter seemed a little confused and had some trouble finding our reservation, but we got that squared away. We followed a bellman to a parking lot that was a long way away from our room, then loaded our luggage onto the golf cart and he drove us back up to our room. That was not the last time we would be subject to the golf carts. They are all over the place and very noisy. ANd they run at all hours of the day and night. You cannot get away from them and they are noisy and will disturb your sleep.
After getting checked in, we went to the more casual restaurant. We were the only people in the dining room at 6 p.m. I mean, there was no one else in the entire room. The service was still slow. It took for ever. The food was not bad, but it is WAY over-priced for the quality.
The king room we had was nothing special. The balcony over-looked the front of the spa, which also seemed to be the parking garage for a lot of those gas-powered golf carts. They run all night and are noisy. The bathroom was pretty good-sized, but that was about all it had going for it.
They really push the "Ojai nest bedding". I couldn't tell the difference between their bedding and any other hotel bedding. Additionally, the central heating never worked properly. We could never get warm air to come out of the vent.
My wife went to the spa for a couple of treatments. She was not impressed. They actually burned her eyelids when they waxed her eyebrows. I reported this in writing to the general manager named Anna Olsen, but she has never bothered to respond to my letter. My wife and I ended up filing a complaint with the State Board of Barbering and Cosmetology.
I find it pretty amazing that a resort that bills itself as "5 star" can provide such poor service and fail to respond to a customer complaint.
It's a very pretty location, but it is not even close to a "5 star" resort.
- Official Description (provided by the hotel):
- For over 80 years, Ojai Valley Inn & Spa has been considered one of the best secrets among travelers. Escape to this historic resort of casual elegance featuring luxury accommodations, Spa Ojai, and a championship golf course. Ojai Valley Inn & Spa has 308 deluxe guest rooms, including suites, many with fireplaces and private balconies or patios overlooking the golf course and nearby mountains. Our Spa Penthouse, Hacienda Penthouse and 75 other suites offer you the ultimate in luxury accommodations. ... more less
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- Also Known As:
- Ojai Valley Hotel Ojai
- Ojai Valley Spa
- Spa Ojai
- Ojai Valley Inn And Spa