I have always been rather generous about my reviews and typically wouldn't even do an online review unless it's a positive one. I just came back from a family getaway in Ojai and stayed at the Capri Hotel. I must admit, the reviews here have helped me decide to book here. There are so many positive reviews about this hotel and rightfully so.
We arrived around 4:00pm to check in and as soon as I walked into the lobby, I was very impressed. It felt like I was transported in Palm Springs during the 60's. It was quaint, artistic and tasteful. My husband was the one who checked us in so I had no interaction with the front desk then.
We knew going in that this was going to be an old hotel so we knew to be more forgiving. I was an International Flight Attendant in the past, now Author, Speaker and Business Consultant so I am used to 5-Star Hotels but can also appreciate some 2-Star Hotels.
When we walked into our hotel room, it was quite nice and well appointed. There were thoughtful details, iPod/iPhone alarm clock, mini-fridge, flat screen TV and snacks. It had a beautiful shade of light green contrasting the luxurious white beds. It felt very cozy. The balcony was a nice touch as I like being able to sit outside without being in the sun too much.
The grounds are very lush and while not too well manicured, it wasn't offensive. It was acceptable. The pool area was very serene and they have 2 beautiful cabanas, which were to my surprise, free! In some resorts, people rent them for the day!
Why did I give them a 3? When we got back to our room to get ready for dinner, we noticed that our phone didn't work so every time we needed to ask the Front Desk for something, we had to use our cell phone. When we told them about it, they just said: "Sorry about that..." We figured, no big deal, we'll be okay with no phone. Then I tried to use the wi-fi connection, which basically came with the package we opted for and an hour of trying to connect, I couldn't connect. So we called Front Desk from our cell phone and told them there is no wi-fi. They just said "Try again later, we're working on it... "
We went out to dinner at this incredible restaurant which I found online, and I will be writing a review on them too. When we got back from dinner, I tried to connect to their wi-fi and again, couldn't. So, we turned on the TV to hopefully catch a movie and after much trial and error, we realized that the TV is not working either. We called Front Desk, who came up to our room at 9:30pm, but unable to fix the TV and again simply said "Sorry..." Oh and the worst part of it all? The A/C unit was positioned right next to the bed with the thermostat not working and vent blowing on the person sleeping on the bed! It was horrible that we had to use pillows to deflect the cold air.
I understand there wasn't anything they could do at that point but what was really disappointing was the attitude of the staff. We don't expect the staff to do the impossible but it would have been more forgiving if they at least showed customers that they CARE. I think that is the word... they didn't CARE as much, and the interaction with the Front Desk was rather cold. One thing they have going are their Housekeepers... they are very kind and made sure we have what we need.
Would we go back to this hotel? Probably. At $189/night, it is still one of the more reasonable hotels in Ojai. However, it will not be our first choice. We'll just be more prepared to expect not to have the more common hotel services like in-house phone, TV, wi-fi and working A/C as well as prepare not to have interaction with the staff, except their very hospitable housekeepers.
- Official Description (provided by the hotel):
- The Capri is a 30-room renovated mid-century modern hotel located in Ojai, CA, just 77 miles from LA and a half hour from Santa Barbara. Built in 1963, it's within walking distance of historic downtown Ojai and surrounded by the Topa Topa Mountains. The Capri is a short drive to several of the Ojai Valley's best hiking trails and wineries.The design is hip and bohemian. Some rooms have a patio, which are our pet friendly rooms.There are Natura organic bath products and minibars with Ojai wines and tasty local delicacies to munch on. We offer Wi-Fi, 42" flat screens with premium cable, a great pool with cool private cabanas, and a fireplace in our lobby. Our grounds include a large, beautiful garden area surrounded by mature Date Palms where you can get married, throw a party or just chill out. ... more less
- Reservation Options:
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- Also Known As:
- The Capri Hotel Ojai