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Pacific Plaza Hotel
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Reviews (69)
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7 - 12 of 69 reviews
Reviewed October 25, 2016

I had high hopes for this place based on ratings I had read...Maybe I got one of the older units as they are like time share condo's and each one is individually owned. My unit was old and tired like me...
The beach is down the street and within walking distance but I wasn't crazy about the general area...also, the office closes up shop at night and there really is no security to speak of...the furniture is mediocre at best and the house-keeping is minimal.
It wasn't cheap but not way overly priced like other places in the Pismo area...I won't be booking here again.

  • Stayed: September 2016, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabby L, Customer Service Rep. at Pacific Plaza Hotel, responded to this reviewResponded March 24, 2018

We are disappointed to hear about your recent experience and wish to offer our sincerest apologies for not delivering the service you expect and deserve. Your review has been shared with our entire team and will be used as a learning moment.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2016

We had a suite: living/kitchen/bedroom. Basic decor. Basic staff. Enough utensils, etc. in the kitchen. Plenty of parking. My complaint would bother almost no one but us: they claimed and confirmed to have what we need: a roll-in shower. That means someone in a wheelchair can roll straight in. Despite my double-checking and being reassured, once we arrived, there was an obvious lip on the shower. Something someone not in a wheelchair would not notice, but it was inconvenient and hard on my husband and someone in the hotel business should know better. Other than that, we appreciated the location and the convenience of the place.

Room Tip: Be aware that the 'roll-in shower' has a small ridge, making it not exactly roll-in.
  • Stayed: October 2016, traveled as a couple
    • Location
    • Rooms
    • Service
Thank Greying
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabby L, Customer Service Rep at Pacific Plaza Hotel, responded to this reviewResponded February 26, 2018

Thank you for your kind review, I will definitely share this concern with our management team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
44
Reviewed October 17, 2016 via mobile

Place was just like home. Up to date kitchen. Nice shower, even for my 6'9 guy he didn't have to kneel down to wash his hair. And quiet too very relaxing. Smart TV. Working fire place. Left the window open to hear the ocean.

Stayed: October 2016, traveled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabby L, Customer Service Rep at Pacific Plaza Hotel, responded to this reviewResponded February 26, 2018

Thank you for the awesome review, we hope to see you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2016

super location if you are riding at the dunes. Full kitchen was nice----but bring your own coffee pot. Staff was not too friendly though. Had to empty our own trash and go to front desk for towels, toilet paper etc.

  • Stayed: August 2016, traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank dawglovr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabby L, Customer Service Rep at Pacific Plaza Hotel, responded to this reviewResponded February 26, 2018

I'm glad to hear the location was perfect for your stay, however, I'm disappointed to hear about the overall service provide during your stay.I will definitively have this issue taken care of with our entire staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2016 via mobile

Horrible. We had our room reserved for 6 months. Confirmed a month before and a few days before. Got here to the hotel and they let the current guest extend their stay. No phone call or anything. We had the room confirmed with a credit card. No manager on duty and the girl at the front desk said I just work here. Horrible service and horrible reservation system. Stay somewhere else.

Stayed: July 2016, traveled with family
4  Thank rhinomike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabby L, Customer Service Rep at Pacific Plaza Hotel, responded to this reviewResponded February 26, 2018

We apologize if any of our team was rude because that's never behavior we want to put on for our guests. Hopefully we can give you a better impression next time you stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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