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Reviewed April 28, 2019 via mobile

I have never been so blown away by such a terrible customer service experience in my life. There were so many ways this went wrong. We called in the morning because our transportation fell through and were running late. We spoke to Jane who said as long as we were here by 10:15am we would be fine. We understood that we were supposed to be here early and were prepared eat the cost but decided to find alternative transport and come. We made it at 10:15 and were told that people from the next tour were placed in our spot. We were sad to miss the tour, but this isn't the worst part. We were directed to Jane in the office to discuss a refund. Our exchange was outrageous. She was hostile right from the get-go. When on the phone with her manager she blatantly lied about the scenario (including the time of our arrival) and when I tried to clarify some of the facts she put the manager on hold, berated us and then got on the phone and said we were calling her names and that we were rude. If anyone was watching it would be obvious that this was not the case. I was so incredibly shocked by this treatment. I'm speechless and feel helpless to make this right outside of writing this review.

Date of experience: April 2019
Thank Maria L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 18, 2019 via mobile

If you’re even close to Occidental, be sure to stop in for a zipline adventure that will quite literally take your breath away and be a memory for a lifetime! Shout out to our fabulous guides, Bryan (puntastic!) and Amber, for kicking the experience up a notch as well - the light banter and eco-information kept us all at ease as we navigated through 7 ziplines, 2 swing bridges and a rappell to top if off at the end. Our favorite zip line was a quarter mile long and 250 feet in the air!

Date of experience: April 2019
Thank wildrice777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2019

This was a really great experience. The area is beautiful and the guides were great. My only real complaint is that there's a lot of time spent standing around waiting for the other people in your group to come across the ziplines (which can take a while due to safety precautions). But really, it wasn't that bad as the guides were entertaining and the area is so beautiful, it gives you more time to stop and take it all in as you are hundreds of feet off the ground in a redwood!

Date of experience: March 2019
Thank 735megs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2019 via mobile

A fantastic experience that was the highlight of our family’s spring break 2019 vacation. Super friendly staff, eco friendly, thrilling zip lines, spectacular scenery, made this day a “super-natural” event.
Our family highly recommends it to all considering a memorable time.

Date of experience: April 2019
Thank jeffersonlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2019 via mobile

We had an awesome experience.The Staff was great. Very helpful & patient with the group. We will definitely recommend it to our friends.

Date of experience: March 2019
Thank vincentpZ3589ES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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