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“So close yet so far away”
Review of Inn at Occidental

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Inn at Occidental
Ranked #1 of 1 Occidental B&B and Inns
Certificate of Excellence
Reviewed February 14, 2012

We drove through the most beautiful county to arrive in a lovely 2 block town were everyone knows everyone. The room was delightful, food wonderful and the owners were extreamly helpful. We tasted wine, ate like royalty, walked in the Redwoods and lunched at the ocean. It was all wonderful we will be back.

  • Stayed: February 2012, traveled as a couple
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1  Thank Ed S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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188 - 194 of 355 reviews

Reviewed February 2, 2012

I've been meaning to write this for ages - since we've stayed twice at the Inn. I've been putting it off because I wonder if I will do it justice. Firstly Occidental is a quirky little places with a couple of lovely places to eat and gift stores. The places nestles in the countryside and is a lovely base for surrounding the local countryside or nearby vineyards or spas. I love the inn because the rooms are beautifully decorated, complete with everything you need - ours had an amazing shower, even a music cd player, logs to burn in the stove. The hosts - Jerry and Tina are very warm and offer good advice without being intrusive. There's now free wi-fi in the hotel too. A free wine reception completes things - oh and the breakfasts are to die for! We'll be back...

  • Stayed: September 2011, traveled as a couple
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Thank farfromhomeReading
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2012

This was our first trip to Sonoma and wine country and we wanted to make it special. Part of this was finding just the right place to stay on our trip. And we found it at the Inn at Occidental. Jerry, Tina, Marilyn, Victoria and jodie all made us feel right at home. Comfortable, quiet and one of the most beautiful settings we have experienced in our travels.

If you're going to Sonoma, you should definitely spend a night (or more) here. You will be glad you did.

  • Stayed: December 2011, traveled as a couple
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1  Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2012

My husband and I stayed here with a cycling group for one night of our tour. The town is tiny but lovely. The Inn is a delightful jumble of main house and building joined by walkways. We stayed in the Wine Country room which was lovely and spacious. The big jetted tub was just what we needed after our day of cycling. We enjoyed the wine and cheese before setting off for dinner. The hosts were very attentive. Breakfast was okay. The frittata served was quite a tiny serving and not super tasty but there were a number of other items at the buffet that were good and my appetite was satisfied. A lovely little place off the beaten track.

  • Stayed: October 2011, traveled with friends
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Thank SunnyWestKelowna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2011

Delightful inn, with charming rooms and a lot of comfort. The decor focuses on American folk art, filled with some amazing, beautiful and quirky pieces. Breakfasts were terrific; my only suggestion on that front is that an option for those of us trying to eat a little less would be nice. On the other hand, everything was so delicious and well prepared, it was totally worth it. The wine and cheese in the evening was nice and the innkeepers could not have been more gracious and helpful. Their restaurant recommendations were awesome. Will definitely send friends and relatives and, I hope, ourselves!

  • Stayed: December 2011, traveled as a couple
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1  Thank Virginia54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2011

I had multiple meetings in San Fransisco, and my wife and I decided to make a vacation out of it.

We stayed in the Sandwich Glass Suite. The room was very nice. It was clean, and everything was working. It was more than roomy enough for two people. The view from the windows where the whirpool was was nice. The view was over the garden. There was one thing you had to be careful of. The window also looked over a window over the hall outside the room. When using the tub, make sure the blind is drawn or you could give someone a free show. The other strange thing about the room is an open "window" that looks over the bathroom (the tub is at the highest part of the room and overlooks the rest of the bathroom, bed and sitting area.) Couldn't quite figure why that was there unless the designer loved to bug his/her spouse when they were on the toilet. This was definately a quirky (but fun) B and B room.

The hotel's setting is beautiful. I love northern California's natural aromatherapy from the cypress and redwood trees. You won't be dissapointed staying here.

Breakfast was delicious. There were plenty of things to eat. The hot dishes (pancakes one morning and a quiche the next day which I asked at got seconds) was delicious. No complaints at all.

The wine and cheese time was fun. The inn was full when we were there, so we had plenty of time to talk to different guests from around the country. The wine and cheese were local and good. Not bad for folks like us who love wine and cheese, and not too challanging for the average guest.

Tina did a very good job of finding resturants. We talked about a drive and eating on the coast--watching the sun set while dining. She mapped out a wonderful route for me (much to my wife's chagrin!) and got to drive my rented Camero through the winding roads to the coast. The resturant's setting was beautiful and had fabulous service, but the food was not the greatest. Tina asked about the restaurant, and we told her what we liked and did not like. She suggested Bistro 29 in Santa Rosa. That restaurant was fabulous. (She also suggested a couple of wineries and a route to get to them that reminded very much of Burgundy.)

The negatives: the coffee and tea stand always ran out of the daily cookies before I got to them. The hot tub's jets got weak on the second day. It would be nice to have an outdoor tub at the inn. The internet access was weak. The only reason this was important was my and my wife's cell service did not work in Occidental. Without our discount, the price would be too high.

  • Stayed: October 2011, traveled as a couple
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1  Thank jmk5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 10, 2011

My husband booked the “Stress Buster” package for my birthday. He chose the Inn at Occidental because it was rumored to be beautiful, comfortable, with delicious, “gourmet” breakfasts, in a good location. We stayed two nights in the Wine Country Room.

Prior to our visit, the Innkeepers seemed attentive and eager to make our stay as ideal as possible. They asked if we had any special dietary needs, so my husband told them that I cannot eat nuts. During our check-in, Marilyn confirmed that they had made a note of this restriction, she volunteered the information to us from her booking notes, and we reconfirmed that yes indeed, I could not eat nuts.

We were shown to our room. It was very nice, spacious, nice quilts, lovely linens, a big jacuzzi tub, fireplace, very nice overall, although we prefer a firmer bed. But still, we were excited to be there, Marilyn did a fabulous job of giving us the details and offering the support we needed for our stay.

We did the wine tasting in the evening. The living room/reception area is cozy. The décor is cluttered with some odd choices perhaps, but that is a matter of taste, and it was pleasant to sit there in the warmth with a glass of wine and some cheese, browsing menus of nearby restaurants.

We had a great dinner at the nearby Bistro des Copains, delicious food, good wine, wonderful service, reasonable prices.

And so to bed.

In the morning we woke up with anticipation for the promised gourmet breakfast. It was the weekend, so we were not there at 8:30 am on the dot, but instead around 9:15 am, in good time before the 10am deadline. And what was on offer? Well, exactly what was described in their brochure. To the letter. We checked later. To the letter: “custom-blended coffee, your choice of juice, fruit from a local farm, the Inn's own granola, and a fresh baked pastry. Next, a hot entree ...”

Now for the reality, at least on the morning we were there, bearing in mind my carefully noted allergy to nuts.

The cereal was nut-laden granola. There was no other option on offer. If I had wanted to go into anaphylactic shock, a spoonful of that would have done the job nicely.

But wait, they had taken such careful note of my inability to eat nuts, perhaps the coffee cake would be OK. But no, the coffee cake was covered in almonds. Maybe I could have knocked the almonds off the outside, but how could I know what was inside? Besides, I thought I could look forward to the hot entree, a new creation each day, a “feast for the eyes”. So I waited.

Well, what came to the table did not have nuts in or on it, and I suppose it was pretty enough, but that's about all I can say in its favor: the “hot” breakfast was actually a plate of cold pancakes (and they were cold), covered in cornflour-thickened orange “sauce”, alongside a slice of cold hard bacon, and a blob of cream and a slice of orange in an artistic twist. Yum. I ate the pancakes because I was hungry, and washed the food down with coffee.

And the coffee? It was like dishwater, tasteless, weak drip coffee served in a thermos. The cup I took was for medicinal purposes alone.

And there was indeed fruit, as advertised, except it had gone brown. Cubes of soggy-looking watermelon, brown pineapple, a little cantaloupe. That was it.

On our second morning we gave the dining room a wide berth, and went to Howard's instead, a great little cafe a block away that serves espresso and basic warm breakfasts.

Getting back to the rest of our stay, it was restful even though the was sound insulation was poor, and our upstairs neighbors were pretty noisy on the second night. One gripe with the room was that, no matter what temperature we set it on, the thermostat was programmed to drop to 65 F and then 60 F during the night, so the room is very cold in the morning when you wake up.

Somehow I came away with the feeling that this is just a business for the owners, there is no real love or pride in what they do. It was a cold experience, and we will not be back.

  • Stayed: November 2011, traveled as a couple
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6  Thank SPLASS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerryoccidental, Owner at Inn at Occidental, responded to this reviewResponded January 2, 2012

We are sincerely sorry your stay failed to meet your expectations. We feel beaten up by your review and will take it to heart so that others will not have the terrible experience you described. Our primary focus is to insure our guests have an exceptional stay and we succeed in almost all of our guest stays, as evidenced by the number of our repeat guests.
Our Welcome Letter states:
If something in your room needs attention, please let us know and we will do our best to remedy the situation as quickly as possible.
We obviously dropped the ball on your stay. We wish you had brought your concerns to our attention so that we might have been able to correct them immediately. We live in the Inn and are available 24 hours a day. We also make every attempt to meet and greet our guests during our wine/cheese hour or at breakfast.
We spoke to our chef and server to see if they could identify what had possibly gone wrong with the pancake order. If you had said something to our server, she could have corrected the problem. We do have alternatives available for those who cannot consume the nuts in our granola and it was evident there was a lack of communication.
In our defense, we would like to respond to your last paragraph as your words were very hurtful. We have been in the hospitality business our entire careers. We do not run our business as you described. We enjoy what we do and care deeply about our guests’ enjoyment and experiences. Again, we are sorry that you were left with a cold experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Inn at Occidental

Address: 3657 Church St, Occidental, CA 95465-9116
Phone Number:
Location: United States > California > Sonoma County > Occidental
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Occidental
Price Range: $293 - $452 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Inn at Occidental 3.5*
Number of rooms: 16
Official Description (provided by the hotel):
Secluded beneath towering redwoods in the village of Occidental, the Inn is centrally located to the spectacular vineyards and orchards of Sonoma wine country, the stunning beaches and cliffs of the Pacific Coast, and the delightul, meandering Russian River. The Inn is a perifect spot for a romantic getaway or special occasion. ... more   less 
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Inn At Occidental Hotel Occidental

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