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“The worst hotel experience I've ever had!!!” 1 of 5 stars
Review of Best Western Plus Delta Hotel

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Best Western Plus Delta Hotel
Ranked #1 of 1 Hotels in Oakley
Antioch, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“The worst hotel experience I've ever had!!!”
1 of 5 stars Reviewed August 11, 2013

**PRE-PAID VISA CARD USERS & CASH, NOT WELCOME HERE!** ..I've never been more embarassed and felt like such a non important customer @ ANY hotel I've been to in my life! And I've been to many,many hotels throughout the SF Bay Area and this country. As I travel alot, I'm a photographer. I've NEVER HAD an issue with my Pre Paid Visa usage even at resort hotels! ...I don't care ultimately if it is their policy to not accept Pre- Paid Visa users,which is probably a way to screen out certain people from staying there. However,I understand each business has that right. My point is WHY do they allow someone to book a room using a legimate Pre Paid Visa online or via phone, then when you get there don't allow you to purchase the room with the very card you reserved the room with?? I booked this room online 2 weeks prior to my arrival date...Not only that, I called ahead 2 days prior, to verify my reservation and NO mention of this being a problem was told to me. I would've happily took my business elsewhere had I known ahead of time! Add to that I showed up at 2:45pm to check-in they looked up my info,told "me my room wasn't ready yet,check in is at 3pm so come back then" ; that's fine but that was another opportunity to let me know that my method of payment wasn't accepted, thus saving me time and embarassment. So I come back about 3:05pm to check in and there's probably about 3 or 4 other customers in there by that point. I attempt to check in, they give me the sheet for my car info,I leave to write down my car info and when I come back, THEN I get told that I can't use my Pre Paid Visa to my shock! I then asked the girl at the front.. well, what am I suppossed to do? I did not know this pripor to coming and I'm here now. I then asked them if I could pay with cash? Mind you I had 3x's the amount of cash as it would've cost for the room in my pocket and 2x's the amount of money on my Pre Paid Visa, so the room could've been easily paid for! They maintained that there was nothing they could do, I need to have a Major Credit Card on file. The girl then told me that if I was able to call somebody with a major card, then they could authorize through them and then I could use my card to check out. So I called someone, waited in line again only to get told by the manager that day, that I can't use the credit card over the phone either..Only a business can do it over the phone! And that once again "There's nothing they can do for me, that's just their policy!" .By this point all the other customers in the lobby are staring at my numerous attempts to check in. Add to the fact that I had relatives from out of town that were suppossed to meet at that hotel for a fishing trip early the next morning on the delta. I asked them once again, if I could pay with cash or at least leave a cash deposit upfront and pay with the card at check out? I told them that I had relatives on the way here already to meet me @ 4pm, you can't do anything for me at all? The manager just kept brushing me off while checking in other customers and kept saying" there's nothing they could do".. I could tell by her attitude that she really didn't want my business period! I then proceeded to make sure my rsvp was indeed cancelled so I wouldnt be charged anything and I walked out! I stayed at the Comfort Suites in Santa Cruz few months back and they didn't have a problem. I've stayed in @ least a dozen hotels this year so far - Lake Tahoe x's 3 -3 different hotels,Santa Cruz,Clear Lake, Fremont, San Jose, Antioch, Sacramento, San Fransisco, Santa Rosa, Lincoln, Mamooth Lakes, Salinas,Monterey,Yosemtie....New Orleans , LA & Reno.....From Motel 6 to Best Western to Embassy Suites to Resort Hotels and many others not mentioned...NON of these places have had a problem with my Pre Paid Visa..So I going to have this problem in Oakley,Ca.?... Ridiculous!! I was trying to give these people money and my money wasn't good enough for them.... Luckliy for me I found and recommend the Hampton Inn & Suites in Pittsburg,Ca. for those of us Pre Paid Visa users looking for a nice quality place to stay around this area. Price of the King Suite is the same as Comfort Suites and has plenty of room and nice decor on the inside and a nice friendly, HELPFUL staff. They only require that you have the amount of the room + $20 security deposit avaiable on your Pre Paid prior to check in and they credit it back to you once you check out, that's not a big deal...Why couldn't Comfort Suites do that? Never going to Comfort Suites in Oakley,Ca. again!... bad customer service, un-willingness to even make an effort to resolve the matter, DON'T stay here unless your rich I guess..Smh

  • Stayed August 2013, traveled with family
    • 1 of 5 stars
      Service
Helpful?
4 Thank mystic_24kt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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100 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Red Bluff, California, United States
1 review
5 of 5 stars Reviewed May 1, 2013

I have stayed there long term, while we moving (30 days) and it's always our goto Hotel when in town visiting. Always clean, good staff, great breakfast. I wouldn't look anywhere else when staying in East County.

Room Tip: I would say try to get a room at the end of the hall, of course this is my rule always, you will get...
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Rich G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Sacramento
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 23, 2013

We were in town for my nieces wedding, there were a total of 20 people in our family staying at this hotel. My mother-in-law had an issue with her check-in. She reserved a queen suite and they had her down for a king, which wouldn't work because she was sharing her room. Anyway, it took a while, but it got worked out and management got her the queen room she reserved. My husband and I had a king suite and it was clean and the bed was very comfortable. The shower pressure was AMAZING! There was a single serve coffee maker which was good, I somehow view them as more sanitary, for whatever reason. The breakfast was good. There was a decent selection, and they had the make-your-own waffle irons which are nice, also there was someone there attending to keep everything tidy. The only negatives. It is near the freeway so you can hear traffic, but I was so tired it didn't bother me, I would have liked to see a bit more hot food choices, maybe hash browns? Resolving the reservation snafu took a little longer than it should have. It began with, "Sorry, there's nothing we can do, we don't have a queen available", causing undue stress, rather than just figuring out how to fix it from the beginning. Other than that it was great, I would stay there again if ever in the area.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank skybluepink1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eureka, California
Level Contributor
39 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 9, 2013

During my weekend trip to Antioch, I chose this hotel after reading Tripadvisor reviews. I am so glad I did. The hotel was clean and quiet and the bed comfortable. Climate controls worked as did the coffee maker, refrigerator and microwave. The bathroom was large - I love that. I was sharing a suite with two female room-mates so we needed a big bathroom. The room itself was not what I would call a "suite" - the sofa bed was tucked into the corner of a standard size room and a little cramped. Still, overall, the hotel met and exceeded my hopes and expectations. Traffic around Antioch is a total disaster due to freeway construction so it was important that we had a place to rest and recover from trying to find our way around. My biggest plus feature of this hotel was the spa or hot tub - perfect! It was the right temperature, it wasn't full of kids and it was clean and well maintained.

Room Tip: Top floor overlooking the vineyard.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank candida6752
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohnert Park, California, United States
1 review
5 of 5 stars Reviewed February 19, 2013

I chose this hotel for the reviews I saw on TripAdvisor, which are 4 out of 5. The hotel was affordably priced and was way above my expectations for the price point.

The staff were very friendly, professional, and attentive, especially the General Manager Mary Ann. The entire hotel and my room was extremely clean. The internet is faster than any other hotel I have been to and the complimentary breakfast wasn't shabby either. I have said in many hotels, some are cheap, and trust me you know you are compromising, and some very expensive.

This place is the best bang for the buck, it feels like a higher level hotel than it actually is. I will be staying here again and recommend it hands down!

  • Stayed February 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Nader Demitrius H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed February 16, 2013

Had booked a room with a jacuzzi tub but on the way to the hotel we got a call from the manager who had called four times that day trying to inform us that one of the jets in the tub were broken so we would have to change rooms i was extreamly upset untill we got to the new room on top of the $90 discount the room had a microwave fire place refrigerator 30 inch flat sreen free wifi with great signal overall this is a really good hotel with a very friendly staff the manager went out of her way to make sure we were comfortable despite having a lage wedding group to deal with that night i would highly recomed this hotel for any one in the area ....warring to my 420 smokers there is no smoking in the room and security dont play so smoke b4 u get there :)

  • Stayed February 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank knewmoney407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevada
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 20, 2013

Very nice hotel, clean, quiet and comfortable. The morning breakfast was delicious, the best I've ever had with "continental style" dining. From make-your-own-Belgian-waffles or pastries to go with eggs and cheese, the variety of foods to eat was exceptional.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank bruintraveler77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Ann R, Manager at Best Western Plus Delta Hotel, responded to this review, January 22, 2013
Thank you for your great review. Our staff is happy that you enjoyed your stay! We appreciate your business and look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Delta Hotel

Property: Best Western Plus Delta Hotel
Address: 5549 Bridgehead Rd, Oakley, CA 94561-2938 (Formerly Oakley Hotel Inn & Suites)
Phone Number:
Location: United States > California > Oakley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Oakley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Delta Hotel 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome, come stay with us! On behalf of our staff and management, we welcome you to the BEST WESTERN PLUS Delta Hotel located in the heart of the delta. We're ideally located in Oakley off of HWY 4 and 160, with easy access to Antioch, Brentwood and Pittsburg area. Every newly remodeled room features free Wi-Fi, a 37-inch flat screen TV with a variety of channels, a refrigerator, microwave and coffee maker all for the comfort of your stay. Our hotel is ready to start your morning with a complimentary full hot breakfast, serving hot eggs, breakfast meat, a variety of fresh fruit, cereal, waffles, yogurts and much more. Relax outdoor beside our pool and spa or stay indoors and get fit in our beautiful fully equipped fitness center. If you're a business traveler, local company or hosting an event, our meeting room space is available for your next corporate meeting or small event. Our hotel is conveniently near to surrounding corporations in the area such as Georgia-Pacific, Verco Decking, ARB, Delta Grinding Company Inc. and USS-Posco Industries. There is ample fishing in the area as we are located only one mile from the San Joaquin River and Sacramento River, where visitors will find the Lauritzen Yatch Harbor, as well as many nearby marinas, including Russo's Marina in Bethel Island and Orwood Resort in Brentwood. Ready to check into our comfortable rooms? Traveling with the family pet? Book a reservation with us today. We offer limited pet friendly rooms and upon arrival our friendly staff will be ready to greet you. The hotel can authorize an additional $150.00 credit card approved incidental deposit upon arrival. We look forward to seeing you at the BEST WESTERN PLUS Delta Hotel in Oakley! ... more   less 
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Also Known As:
Comfort Suites - Oakley Hotel Oakley
Oakley Comfort Suites

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