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“Weed smell, lots of gang activity, don't walk away, RUN!!” 1 of 5 stars
Review of Comfort Inn & Suites Oakland Airport

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Comfort Inn & Suites Oakland Airport
Ranked #19 of 49 Hotels in Oakland
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Weed smell, lots of gang activity, don't walk away, RUN!!”
1 of 5 stars Reviewed April 1, 2013

Nice and big room with adequate amenities BUT problems with plumbing and cleanliness. The first non-smoking room (3rd floor) that we got was kind of OK but the next door room were smoking marijuana and the smell was all over the place and penetrating everywhere. When I was talking to the manager even before I mention what room, she asked me is it on 3rd floor? and I replied "Yes". It proved me that they know already about this and it is an ongoing deal. She checked the situation out but did NOTHING to stop them, not even a knock on the door or a notice!! Then she told me "We have to charge them extra $200 for violating the policies". I told her, this will take care of your business but what good does it do to me and our health or safety?? She moved us to 2nd floor. The place looked OK till I wanted to take a shower. The hot water was OK but the drain was so slow that I thought it is clogged. One of the bath towels had hair on it. I was so tired that did not want to move to another room again. Just slept and left the place earliest in the morning. ** There are one way back doors in this building that you can go out but cannot get in and must pass in front of the main person in the lobby but there were two occasions that the safety was compromised, the first one is when I wanted to get to my car, two guys were waiting to get in (which they did) and the second one was in the morning that somebody has put a plastic cup in the latch of the door to prevent it from closing and it appeared that the door has been open the whole night for their own activities and when I brought it up to the management's attention they were not surprised.**

Room Tip: Check the plumbing before unpacking! You might end up relocating 10 times.
See more room tips
  • Stayed March 2013, traveled with family
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Robert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
young101, Director of Sales at Comfort Inn & Suites Oakland Airport, responded to this review, June 17, 2013
We are sorry to hear that you didn't have the experience you expected when you previously stayed at the hotel. Effective June 1, 2013 the Comfort Inn & Suites, Oakland Airport is under new management. We have implemented policies that require immediate check out if smoking or maximum occupancy rules are violated as part of our commitment to providing a safe, accommodating and comfortable environment for families and business travelers. I hope that you might give us another chance in the future to show what a great stay we can provide. Warm regards, Candy Woodby, CHO.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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191 reviews from our community

Traveler rating
    34
    65
    49
    23
    20
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
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English first
Indianapolis
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 28, 2013

I was looking for a clean room, low rate, and a free shuttle to the airport at 4am - and this hotel provided just that. Rooms and hallways could use a little work, but are as expected for what the rate was. Great staff, and Sean who was working the nightshirt was great to work with even at 4am. Do not hesitate to book here.

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank mcg33indy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
young101, Director of Sales at Comfort Inn & Suites Oakland Airport, responded to this review, June 17, 2013
Thank you for taking the time to review our hotel. I am happy to hear you had a good experience. We are a new management team for the hotel, so I encourage you to come back and enjoy even better service in the future. Warm regards, Candy Woodby, CHO.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 6, 2013

It was a very decent stay. Comfortable bed. Clean room and fair service. I read other reviews on this hotel prior to booking my this hotel. I read lots about the neighborhood being unsavory. I disagree, the neighborhood was safe and quiet. The only bad experience would be the good service st the hotel, they use a 3rd party service and the food is way too pricey for the crap food. It was so expensive and such low grade jail house food. Yuck!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Mosby A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
young101, Director of Sales at Comfort Inn & Suites Oakland Airport, responded to this review, June 17, 2013
We are very happy to hear you enjoyed your stay at the Comfort Inn & Suites, Oakland Airport. As of June 1, 2013, we are the new management team for the hotel. I'd like to invite you back whenever you are in the area so that you can experience an even better stay. Warm regards, Candy Woodby, CHO.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 16, 2013

Pros - it wasn't visibly dirty and the staff was friendly. The room itself was totally fine for the reasonable price. very close to the airport. Shuttle every 30 mins. Nice lobby. Free internet.
Cons - Sounds and smells. Our hallway and room smelled horrible. Our room had clearly once been a smoking room and hadn't yet recovered...so there were all sorts of chemical smells laid over stale tobacco odor, I suppose meant to drown it out. Horrible. The hallway smelled almost exactly like fresh cat litter (at least it didn't smell like used cat litter!). I felt like there were harsh chemicals all over the place... We did get used to it...and it was just for one night, so it was ok...but unpleasant nonetheless. The other big con - the walls are VERY VERY VERY thin. We heard every single word said by other guests in the hallway and in the room next door.

AND At 4 in the morning I woke up with a start - our bed was shaking, our wall was shaking. In my sleepy state I immediately thought it was an earthquake! As I started to wake up I realized no...not an earthquake, just a somewhat fat couple in the room next door making love very boisterously - their headboard banging again and again against the wall which our bed was also up against. Our whole room was rocking and rolling with the motion of the activities. Now that I was fully awake - I heard every moan and grunt of their amorous adventure.
AND They gave a repeat performance at 9 AM.
Just an FYI

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Zoetropic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
young101, Director of Sales at Comfort Inn & Suites Oakland Airport, responded to this review, June 17, 2013
Thank you for taking the time to review the Comfort Inn & Suites, Oakland Airport. We are sorry to hear you didn't have a great stay. We are a new management team that is dedicated to customer satisfaction and we have put many policies in place to make sure we are doing our best. I encourage you to stay with us again when in the area so that we can change your mind about our hotel. Warm regards, Candy Woodby, CHO.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wethersfield, Connecticut
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed February 15, 2013

I promise, this is as honest as I can be..The housekeeping/ breakfast staff were amazing! The rooms were clean. We felt comfortable. Here's the downside, the parking lot is small, if the are full and there is no parking, you will have to park somewhere else (off the property). Motel 6 is so seedy and shady looking and it is right next door!! On one of the nights, it was fully booked and some other patrons parked off the property and their vehicle was broken into and all contents were stolen, if there is no parking...go somewhere else. otherwise, we stayed for 4 days and everything was fine. It was an easy drive to San Francisco and cheap. Breakfast was mediocre, coffee was awful...

  • Stayed October 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Jamain6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
young101, Director of Sales at Comfort Inn & Suites Oakland Airport, responded to this review, June 17, 2013
The Comfort Inn & Suites, Oakland Airport is under new management as of June 1, 2013. We appreciate the opportunity to make your stay safe, accommodating and comfortable. Please try us again when you are in the area so that we can do a better job for you. Warm regards, Candy Woodby, CHO.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cabo San Lucas, Mexico
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed December 27, 2012

We did the "park n fly" out of Oakland airport. Personnel at front desk was friendly and efficient. Room was clean and very quiet, but freezing cold. The hallway was also very cold, thermostat was set at 65 degrees. The shuttle service at 4:30 AM was exceptional. We booked a room again for our midnight return visit requesting our room to be warmed to 70 degrees before arrival. It didn't happen. We won't return, the Comfort Inn is not comfortable enough for us.

Room Tip: Third floor ~ very quiet room, just bring an extra blanket and jackets to keep warm the first 2 hour...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank lovinlifeincabo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakland, California
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 21, 2012

Ever head the expressions; Dont count the eggs before they hatch or Dont judge a book by its cover. Well thats the experince I had in Oakland Comfort Inn & Suiites. I was afraid of going to Oakland and the conditions, but when I arrived it was so clean and inviting and the area is was nice, so many food choices in walking distance, next to the football stadium and the local train station. The Front Desk staff have a great attitude about helping you find your way around. I would not only stay again but I would recommand this place before any other. You get your moneys worth.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank oaklandfinest l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Oakland Airport

Property: Comfort Inn & Suites Oakland Airport
Address: 8452 Edes Ave, Oakland, CA 94621-1306 (Formerly Fairfield Inn & Suites Oakland Hayward)
Phone Number:
Location: United States > California > Oakland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #19 of 49 Hotels in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn & Suites Oakland Airport 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Located less than 3 miles from Oakland Intl. airport, 1/2 mile from Oakland Coliseum. 32 inch flat panel TV, fitness center, guest laundry, free internet, free extended continental breakfast very clean hotel and friendly staff. ... more   less 
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Also Known As:
Comfort Hotel Oakland
Comfort Inn And Suites
Fairfield Inn Oakland
Fairfield Oakland
Oakland Fairfield Inn

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