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“Restores faith in visiting hotels” 5 of 5 stars
Review of Holiday Inn Express Oakland Airport

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Holiday Inn Express Oakland Airport
Ranked #5 of 49 Hotels in Oakland
GreenLeadersSilver level
anywhere
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Restores faith in visiting hotels”
5 of 5 stars Reviewed May 31, 2013

We stayed here for 3 1/2 months. Travelling around the country working contract we get to see the best and sometimes the worst of places. This one is certainly up their with the best. The smiles on the faces of employees is genuine which we rarely see any more and they keep the place immaculate! From the manager to last hired staff member they go out of their way to let you know you are important. I have to give a special little shout out to Yenny for calling the Post Office to see why I was not getting my TV Guide. It was there the next day. Now that is stepping up. And they all do it. Housekeeping actually fell all over themselves to do things for us even when I told them we were fine for the day. Exceptional job Vicky Chong (Manager)!!!! Shuttle available late night and early morning,,,hot breakfast...Much more you could say if there was space!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank onthegosince98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Holiday Inn Express Oakland Airport, responded to this review, June 4, 2013
Dear Guest,

Having stayed at with us for 3 1/2 months, you are really qualified to critique our services. I am so gad that we passed with flying colors. Thank you so much for choosing our hotel for your home away from home. We really appreciate your business.

Sincerely,
Dhruv Patel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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412 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Nashville, Tennessee, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 30, 2013 via mobile

I was very impressed by the quality of this Holiday Inn Express. The shuttle will take you anywhere within a two mile radius, which includes lots of food places and a Walmart. You also have access to the Holiday Inn .2 miles away that has a bar and grill and pool and spa. The free breakfast is very good, with fresh cinnamon rolls and a pancake maker as well as the usual breakfast items. It is also the closest hotel to the airport.

  • Stayed May 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Margot L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Holiday Inn Express Oakland Airport, responded to this review, June 4, 2013
Dear Margot,

Your compliments about our hotel were wonderful to hear. I am glad that you enjoyed our breakfast and found the shuttle service helpful in getting around the area. We aim to make our guests’ travels as uncomplicated as possible, I am happy that we succeeded.

We look forward to your next visit with us.

Sincerely,
Dhruv Patel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 28, 2013 via mobile

Stayed here for one night over Memorial Day weekend. The service was excellent! We especially loved the shuttle which picked us up from the airport and the Bart. The room was cozy. Beds were super soft and the shower is amazing! Probably the best hotel shower I've ever used. Also the hotel has a great complimentary breakfast in the morning. I would highly recommend and would definitely stay again!

  • Stayed May 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank LbeforeE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Holiday Inn Express Oakland Airport, responded to this review, June 4, 2013
Dear Guest,

Wow, what an enthusiastic review of our hotel! Thank you for your kind words about our service, location, comfort, food and more. I am happy that everything was to your liking and that you intend to make us your regular hotel in Oakland.

We truly appreciate your business and hope that you will come back again soon.

Sincerely,
Dhruv Patel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 23, 2013

The first impression are the last impression i have spent many nights in hotels and never enjoyed such friendly customer service at the counter just to name a few Ms Jenny has made a believer out of me that no matter who you are or what your purpose for needing a place to stay she rolls out the red carpet for all guests,also great management in Ms Vicky she directs her staff in such a respectable manner for years i have suggested to all of a my friends when they come to oakland,ca to stay with the best here at holiday inn express, Thank you Ms Vicky & Ms Jenny and the rest of Ms Vicky's staff, see you next time i'm in oakland.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank charles l h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Holiday Inn Express Oakland Airport, responded to this review, June 4, 2013
Dear Charles,

We are very proud of our team and the high level of customer service they extend to our guests. Thank you for your compliments for Vicky and Jenny and their efforts to make our customers comfortable.

I hope you can visit your home away from home again soon!

Sincerely,
Dhruv Patel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livonia, Michigan
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 23, 2013

Nice continental breakfast with fresh cinnamon rolls and hard boiled eggs, bagels, toast, pastries, etc. Beautiful building, good service, very nice room, comfortable and quiet. We only stayed briefly overnight so it was great for us. Super value.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank K M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Holiday Inn Express Oakland Airport, responded to this review, June 28, 2013
Dear K M,

Your compliments about our hotel were very nice to hear. I am so glad that you liked the breakfast, our building, our service and the comfort of our rooms. Our goal is to offer a great hotel for a great price, thank you for appreciating the value of our hotel and services.

Sincerely,
Dhruv Patel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nowra, Australia
Level Contributor
99 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
5 of 5 stars Reviewed May 21, 2013

Whilst my review of this hotel will be excellent I cant say the same about the surrounding area of Oakland. Very scary place with questionable characters - not right near the hotel but on the way there! Anyway the hotel more than makes up for it just stay there once you get there! Check in staff were great and we got a very nice room with 2 queen beds for the 4 of us. Plenty of parking but the shuttle bus to the airport was super efficient and the driver was nice. We were flying out before the breakfast was fully opened but the staff gave us a ziplock bag each to fill up with some muffins and pastries to eat on the plane. Highly recommend this place for an airport stay.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Nicole H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Holiday Inn Express Oakland Airport, responded to this review, June 4, 2013
Dear Guest,

What a nice review of our hotel, thank you! I am glad that the shuttle was convenient for you and that our staff was able to supply you with an impromptu, early morning breakfast. We know that those little things can make a big difference in our guests’ travel, so we try to help out when we can.

Come back and visit us soon.

Sincerely,
Dhruv Patel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corona, California
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 13, 2013

Pros: The price for the hotel was decent for the type of room. The beds were very comfortable. The beds and pillows were the best I have ever slept in. The rooms were very clean. Shower and bathroom were clean. Hotel was quite for being near the airport. Lots of places to eat at nearby.

Cons: water pressure in the bathroom sink was low. Bathroom was a bit of a tight squeeze.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank TesayL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Holiday Inn Express Oakland Airport, responded to this review, June 4, 2013
Dear Guest,

Your thorough review of our hotel was much appreciated. I am happy that you enjoyed the bed and pillows and the cleanliness of the rooms.

The feedback about the low water pressure is something we will definitely address. Thank you for taking the time to share that us, so we can follow up.

Your business is important to us, we hope that you and your family can visit us again soon.

Sincerely,
Dhruv Patel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Oakland Airport

Property: Holiday Inn Express Oakland Airport
Address: 66 Airport Access Rd, Oakland, CA 94603-1078
Phone Number:
Location: United States > California > Oakland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Oakland
#4 Green Hotel in Oakland
#6 Business Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Oakland Airport 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
The Holiday Inn Express & Suites is the closest hotel to the Oakland International Airport and centrally located between San Francisco and Silicon Valley.We welcome all guests either for work or play. Less than half a mile from the Oakland International Airport and just 2.5 miles from the Oakland-Alameda County Coliseum & Oracle Arena- home to the Oakland Raiders, the Oakland Athletics and the Golden State Warriors, you can really enjoy the home field advantage. All guest rooms are equipped with a microwave, wet bar, refrigerator & high-speed Internet access wired and wireless connections.We also serve daily a delicious hot buffet breakfast every morning. We are 100% non-smoking! ... more   less 
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Also Known As:
Holiday Inn Express Oakland Hotel Oakland
Oakland Holiday Inn Express
Holiday Inn Oakland

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