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“Poor Quality”

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Hilton Oakland Airport
Ranked #13 of 49 Hotels in Oakland
A TripAdvisor Member
“Poor Quality”
Reviewed January 24, 2014

For the amount of money that I paid for the 3 nights stay, I wasn't happy with the accommodations. The room was very small & the walls were very thin. I could hear everything going on around me all times of the day and night. I was also unhappy that a person who came to visit me for about half a day at the hotel had to pay for parking. The bathroom was very small and dated. The yellow bathtub seems to have been there since the 1970s. I thought by choosing the Hilton as my hotel that I would receive better quality for the price I paid. I have no plans on staying at Hilton Oakland Airport hotel again.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CookiePerArrival, Director of Sales at Hilton Oakland Airport, responded to this review, January 27, 2014
Dear TripAdvisor Member,

Thank you for taking time out of your travels to review our Oakland hotel.

We are sorry to hear you did not enjoy your stay with us. We apologize for the small and dated room with a yellow bathtub, we have forwarded your review to our Director of Housekeeping and General Manager to ensure these are fixed asap.

Again, thank you for the review and we hope to see you again in the near future, so we can change your bad experience to a great one.

Sincerely,
Carrie McAllen
Director of Business Development
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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915 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
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English first
Atlanta
Level Contributor
722 reviews
154 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
Reviewed January 23, 2014

This hotel has nice rooms that are well appointed and good housekeeping. The door locks were a problem and I noticed that they were those locks by a company named Onity that were featured on the TV networks as the ones that could be compromised. Nice breakfast buffet.

Room Tip: A top floor room
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dealmaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CookiePerArrival, Director of Sales at Hilton Oakland Airport, responded to this review, January 27, 2014
Dear Dealmaker,

Thank you so much for taking the time to review our hotel.

We are so happy to see you enjoyed your stay with us in Oakland, CA. We strive to provide clean and comfortable accommodations to each of our guests, and it looks as if we did just that.

Thank you for the heads up about the locks in the guestrooms and the company who provided them, we will look into this ASAP.

Again, thank you for the great review and we hope to see you again soon.

Sincerely,
Carrie McAllen
Director of Business Development
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodstock, Georgia
Level Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 21, 2014

Staff was very helpful from the shuttle to the front desk and wait staff. The halls and rooms were not of the newest contruction, but inside they were nice and the Tv's and working area were very new and updated. This was very convenient for me and the shuttle and wait staff were exceptional.

Room Tip: Rooms in 3000 building are supposed to be quieter.
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TBUB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CookiePerArrival, Director of Sales at Hilton Oakland Airport, responded to this review, January 28, 2014
Dear TBUB,

Thank you for taking time to review our hotel. We understand these take time and we appreciate yours.

We are very excited to see you enjoyed your stay with us and found our staff to be very helpful. We strive to create a warm and inviting hotel and staff for each of our guests, and it looks as if we did just that.

We are sorry to see you felt our halls and rooms were not up-to-date, but we are happy to see you felt our new furniture, television, etc. seemed updated and comfortable.

Again, thank you for the review and we hope to see you again in the near future.

Sincerely,
Carrie McAllen
Director of Business Development
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Provo, Utah
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 20, 2014

This hotel is extremely convenient for the Oakland International airport. The shuttle service from the airport to the hotel and back was great. Good hotel and met my expectations. They have an amazing breakfast that was included for Gold members. The carpets appeared to be new and very clean. The check in staff were extremely helpful and cordial. I highly recommend this hotel. @Oaklandhilton @hiltonhonors #greathotel

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Brent S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CookiePerArrival, Director of Sales at Hilton Oakland Airport, responded to this review, January 28, 2014
Dear Brent S.,

Thank you for taking time out of your travels to review our Oakland Hilton Hotel.

We are very pleased to see you enjoyed your stay with us. One of our best amenities includes our location and complimentary shuttle, and we are happy you were able to take advantage of this great attribute.

Again, thank you for the great review and for being a loyal Hilton HHonors Gold Member. We look forward to seeing you again soon.

Happy travels!

Sincerely,
Carrie McAllen
Director of Business Development
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed January 18, 2014

The remarkable staff exceeded all expectations. We contacted the hotel when our flight to Bellingham WA was suddenly cancelled. You can imagine how very pleased we were to be offered a special "distress" rate and a complimentary shuttle from the airport. Front desk staff were fabulous….. Patricia was very welcoming and professional….and the shuttle drivers were great! Would highly recommend!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank johnandjudy2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CookiePerArrival, Director of Sales at Hilton Oakland Airport, responded to this review, January 28, 2014
Dear johnandjudy2010,

Thank you for taking the time out of your day to review our hotel. We understand these take time and we appreciate yours.

We are very pleased to see you enjoyed your stay with us while waiting for your flight our to Bellingham WA. Travel issues are always an annoyance and we are happy to see we helped you make the best out of a bad situation. Our complimentary shuttle is one of our most raved about amenities, and we are glad to see you were able to take advantage.

Again, thank you for the great review and we hope you were able to make it to your destination without any other travel problems. We hope to see you again in the near future.

Sincerely,
Carrie McAllen
Director of Business Development
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
salt lake city
Level Contributor
107 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed January 1, 2014

Stayed here for the night prior to an early morning flight out of Oakland. I arrived in the evening and left very early the next morning. To access my room, I had to walk outside through an unsecured area/courtyard--not exactly my idea of a safe thing to do in this particular area. Same was true for the morning, it was still dark when I left the hotel. The room was clean but very dated. I was really surprised at this given my experience staying at various Hilton properties, most of which are updated and current. I was a little frustrated with the shuttle pick up from the rental car return center--they only pick up on the 1/2 hour, not on demand. I would have kept my rental car to avoid hanging out in the rental car facility for 30 minutes had the hotel clerk explained this in better detail when I asked about returning the car vs. parking on site.

Room Tip: Unknown but certainly for safety's sake, ask for a room in the main building where the front des...
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank olgabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, MI
Level Contributor
79 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed December 30, 2013

We needed an overnight in order to catch an early flight out and found the service here to meet our every need.
We called the hotel as we approached the car rental drop off our rental car at the airport in the late evening. The hotel van picked us up within 10 minutes and took us back to our room. It was clean and comfortable. The exercise room was well equipped - not huge but it met our needs.
Shuttle trip back to airport in the morning was on time and pleasant.

Room Tip: room away from elevators and ice machine
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dashgold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Oakland Airport

Property: Hilton Oakland Airport
Address: 1 Hegenberger Rd, Oakland, CA 94621-1405
Phone Number:
Location: United States > California > Oakland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 49 Hotels in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Oakland Airport 3.5*
Number of rooms: 360
Reservation Options:
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Also Known As:
Hilton Oakland Airport Hotel Oakland
Oakland Hilton

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