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“Poor” 1 of 5 bubbles
Review of Hilton Oakland Airport

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Hilton Oakland Airport
Ranked #12 of 49 Hotels in Oakland
Salt Lake City, Utah
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Poor”
1 of 5 bubbles Reviewed September 25, 2013

I had a bad experience overall. The hotel is old and not updated. To be honest I stayed in building with the 300 rooms and the lobby smelled like a dog and really musty. In addition, I ate at the hotel restaurant and the server changed my tip from $1to $10 on a $15 tab. I ended up catching it as I checked outand they fixed it but I almost missed the shuttle to the airport. I won't stay there again.

  • Stayed September 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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887 reviews from our community

Traveler rating
    195
    247
    222
    146
    77
See reviews for
164
158
61
399
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (88)
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English first
1 review
2 of 5 bubbles Reviewed September 22, 2013 via mobile

Poor quality for the price. Would not stay here again. $180 for a poorly kept up hotel. Wish I could get reimbursed. This hotel is fine for a one night stay only if the price reflected the quality of the room, maybe $99. Even $120 but $180, this hotel is in no way worth that and I am honestly upset that I was charged so much.

  • Stayed September 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Castletravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Oakland hotels

2 reviews
5 of 5 bubbles Reviewed September 22, 2013

We always stay here when flying out of Oakland on the way to Las Vegas. I am an HHR member and this franchise is great. The staff is wonderful and the rooms are really nice. We do park and fly and it is really affordable. There are restaurants very close by with lots of choices

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Y3392IYchristined
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
turlock, United States
2 reviews
4 of 5 bubbles Reviewed September 22, 2013

I had an unexpected stay because of car problem. The staff found me a room and assisted in finding the appropriate car shop for me to use the next day. The room was clean, a little loud in the hallway though.

  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Deborah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san diego, United States
1 review
5 of 5 bubbles Reviewed September 19, 2013

location was good, close to shopping center, freeway access to San Francisco and local Oakland Coliseum. The hotel staff was very helpful and friendly from the breakfast area to the inhouse bar. I would recommend this hotel to any of my friends.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Enrique U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CookiePerArrival, Director of Sales at Hilton Oakland Airport, responded to this review, October 17, 2013
Dear Enrique.,

Thank you so much for the kind words about our Oakland property.

We are so happy to see you liked the proximity of our property to shopping centers, freeways, Oakland Coliseum, and much more! Our complimentary shuttle is a great added amenity to get you to these close destinations without any hassle. Our staff makes every effort to provide a helpful and friendly service for each of our guests, and we are pleased to see we did just that.

Again, thank you for the great review and recommending us to your friends. We look forward to seeing you again soon.

Sincerely,

Carrie McAllen
Director of Business Development
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clarita, United States
1 review
3 of 5 bubbles Reviewed September 19, 2013

The hotel was clean, and the staff were friendly. The facilities were pretty modest for a Hilton Hotel. Location was next to the Oakland Airport, so it made it very desirable for an easy commute to and from the airport.

  • Stayed September 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Stephen M S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CookiePerArrival, Director of Sales at Hilton Oakland Airport, responded to this review, October 17, 2013
Dear Stephen M S.

Thank you for taking the time to review us.

We are so pleased to see you enjoyed our clean and modest hotel, friendly staff, and hotel location. We strive to provide the best service possible for our guests, and it looks as if we did just that.

Again, thank you for the great review and we look forward to seeing you again in the future.

Sincerely,

Carrie McAllen
Director of Business Development
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
seattle, United States
1 review
4 of 5 bubbles Reviewed September 18, 2013

The hotel is close to the airport, the staff was kind and efficent. The rooms were clean and quiet, we got to the hotel vert late and the staff worked quickly to get us set up in our rooms, it was quite even in the morning.

  • Stayed September 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sandra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CookiePerArrival, Director of Sales at Hilton Oakland Airport, responded to this review, September 19, 2013
Dear Sandra M.,

Thank you so much for reviewing our hotel.

We are so pleased to see you enjoyed our stay at Hilton Oakland Airport hotel. We strive to provide a great stay for all our guests with clean and comfortable rooms, along with caring staff.

Again, thank you for the review and we hope to see you again in the near future.
Sincerely,

Carrie McAllen

Director of Business Development
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Oakland Airport

Property: Hilton Oakland Airport
Address: 1 Hegenberger Rd, Oakland, CA 94621-1405
Phone Number:
Location: United States > California > Oakland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 49 Hotels in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Oakland Airport 3.5*
Number of rooms: 360
Reservation Options:
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Also Known As:
Hilton Oakland Airport Hotel Oakland
Oakland Hilton

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