My daughter and I booked the hotel on recommendation of one of the colleges we were staying in. We were picked up promptly from the airport by their shuttle. The shuttle service alone made the room worth it. Doris is a gem! Always friendly and taking us smiling to BART, one of our colleges,etc. We felt like we were being "ferried" by a friend! She even said to let her know how my daughter does with colleges. Unfortunately she can't work 24/7 lol... The rest of shuttle staff were friendly, but Doris takes it to a new level. The rest of the staff were friendly and helpful as well. Room was clean and roomy, we were on the bay side and has a great view. We also had a neighbor I was a little concerned about as I went to our room and heard their music through the door, but in the room I heard nothing (they were next door not across the hall). The only issues we had were very minor. First off our toilet needed handle adjustment to refill on its own, the hot tub is more of a soaking tub as the jets were non-existent in power, and and housekeeping needs to be sure to check coffee pots when cleaning rooms for new tenant (ours was still half full of coffee), the pillows were a little hard for my taste also. My only major complaint was that at the end of one of our days, we contacted the hotel close to our BART station as we were two women (mother and daughter) traveling and didn't want to wait at night; we were told to call again when we arrived and then waited for 20 minutes for the shuttle in an area we were a little nervous about although the BART station is well lit. The breakfast was comparable to other hotels that do an extended continental breakfast. I appreciated that when they ask you to hang towels if you will use them again, they don't replace them anyway as other hotels do, they seem intent on being as eco-friendly as they can. Overall I would recommend the hotel but do request bay side as the other side is very close to the freeway. Also be sure to schedule shuttle trips (early) as they list on the website shuttle leaves every half hour, but don't say you need to schedule and can't get on one without pre-arrangement so you may find yourself limited
- Official Description (provided by the hotel):
- Oakland's most unique waterfront hotel located in the heart of the Bay Area. Our location provides easy access to San Francisco, Alameda, Berkeley as well as the famed Napa and Sonoma Wine Country. ... more less
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- Also Known As:
- Executive Hotel Oakland
- Executive Inn And Suite