I made reservations at this hotel two weeks in advance, and specifically asked for a wheelchair accessible shuttle to and from the Oakland airport, and to and from the BART station. They assured me this would be no problem. When our party of three arrived, in the pouring rain, I called on the courtesy phone and again asked for the handicap equipped shuttle. The first shuttle driver "couldn't find us," and left. After 45 minutes waiting, I called again, and they sent another shuttle. When it showed up, the driver says "Oh, you need the handicapped shuttle? I'll have to go back and get it." After waiting another 45 minutes, I called them back and they said, "Oh the handicapped shuttle is broken! We have no way to pick you up." I asked them how they were going to get me to the hotel and the BART station and the very unfriendly desk clerk (who was apparently never going to call me and tell me any of this), put me on hold for a long time. We were wet and freezing by this time, and in danger of missing the concert we had flown in to see. Fortunately, a handicapped shuttle driver from the Hilton took pity on us and offered to take us to the Park Plaza. No way was I going to go there; we cancelled our reservation and got a room at the Hilton instead. It was $100 more than the PP, but it was a small price to pay for their helpfulness. I have no idea what the Park Plaza is like to stay at, but I would never book there again or recommend it to anyone, because they treated us so horribly. No return calls, no apolgies, no offer of a taxi, nothing. Disgraceful.
- Official Description (provided by the hotel):
- Welcome to Red Lion Hotel Oakland International Airport! Arrive and be greeted by comfort and convenience aboard our complimentary Oakland Airport shuttle. While you're here, take advantage of our outdoor pool after a workout in our 24-hour fitness center and rest comfortably in one of 189 beautifully-appointed accommodations, including rooms with private balconies. Awake to fresh air on your very own private balcony, stay connected with complimentary Wi-Fi and order room service or head down to our on-site restaurant for a delicious breakfast. Offering six flexible meeting rooms for business and social occasions, full-service catering, and state-of-the-art A/V support, Red Lion Hotel Oakland International Airport is a desirable choice for casually luxurious meeting venues in the Bay Area. ... more less
- Reservation Options:
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- Also Known As:
- Park Plaza Hotel Oakland
- Park Plaza Oakland
- Oakland Park Plaza