I book all my hotels through Priceline - Name Your Own Price. For my 80.00 bid, Priceline placed me in this hotel. After reading some of the reviews, I was very concerned and expecting the worst, but once the deal is sealed with Name Your Own Price, there is no turning back.
Our flight landed at 8:30am after a long red eye. After picking up the car, we arrived at the property around 10am. I was not surprised that they didn't have a room ready due to the early hour but I thought it was worth a try. The front desk person, Sabita, was very polite and told us that we should try back at noon and there would probably be a room ready for us.
We killed some time and came back around 11:45. Sabita had a room for us in the main building. She gave us a key, but the computer system was down and she was unable to print the sign in form. She said she would call when the computers were back up and I asked her if I could just come down in an hour instead because I didn't want the phone to wake my wife. She said it would be fine.
The room was fine. Nothing fancy, just a typical room. It had everything we needed. The bathroom floor is EXTREMELY slippery when wet!!! Use caution. The soap trays in the shower were stupid. There is no way for the water to drain, so the soap just sits in the puddle; unusable, in my opinion, so we just let the soap sit on the sill. The coffee cups are black ceramic, so it's difficult to know if they're clean. I prefer disposable paper or styrofoam cups. The heating and AC system was effective and quiet.
The hotel is not in a nice area, but the parking lot was well lit and fairly secure. I wasn't apprehensive at all about parking and had no problems during our stay. Also it is free.
The housekeeping staff was friendly and accommodating. They were quiet in the halls and did a great job.
The wifi at this hotel is useless. I called the desk and talked to Carmela. She could not have been more rude. She insisted that it was working and that the problem was my equipment. I gave it a few minutes and called again to see if someone could possibly reset the modem. I talked to a different person who said she would "make a notation". The next morning, I called the front desk and the person I spoke with said that the night shift had not passed the info on and that she would have maintenance look at it. 5 minutes later, it was back up. Unfortunately, the next night and all of the subsequent days it was either down or too slow to use.
On the second night, I left my key in my room and needed a new one. The person behind the desk didn't ask me for any ID or verification that I was even a guest. NOT COOL.
In summary, day shift personnel were very professional and competent. Night shift personnel were the exact opposite and a detriment to the hotel reputation. Carmela, who was a manager, needs some training in basic courtesy and her attitude reflects in the people who were working with her on her shift. If it were not for them, I would have rated this hotel much higher.
- Official Description (provided by the hotel):
- Welcome to Oakland Airport Executive Hotel! Arrive and be greeted by comfort and convenience aboard our complimentary Oakland Airport shuttle. While you're here, take advantage of our outdoor pool after a workout in our 24-hour fitness center and rest comfortably in one of 189 beautifully-appointed accommodations, including rooms with private balconies. Awake to fresh air on your very own private balcony, stay connected with complimentary Wi-Fi and order room service or head down to our on-site restaurant for a delicious breakfast. Offering six flexible meeting rooms for business and social occasions, full-service catering, and state-of-the-art A/V support, Oakland Airport Executive Hotel is a desirable choice for casually luxurious meeting venues in the Bay Area. ... more less
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- Also Known As:
- Park Plaza Hotel Oakland
- Park Plaza Oakland
- Oakland Park Plaza