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All reviews red lion hotel shuttle runs bart station park and fly an early flight complimentary breakfast shuttle service carmelo bistro oak hawaii convenience neighborhood game bay freeway
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Reviewed November 25, 2011

Booked in advance for two adults three kids. the website said two queen beds, rollaways available. Found our room, the beds might meet the minimum requirememts to be queen sized, but were smaller than tje queen sized beds at Motel 6 and Circus Circus. Called the front desk 5 times to get rollaway, no one answered, called room service, was told they would have the front desk call us, 15 minutes later, had to walk to the lobby, asked for rollaway, was told it wouldn't fit in the room. Asked for just a mattress, was told no, asked for 5 pillows and 2 blankets so we could make a bed on the floor, at least. After 15 minutes, tried the phone again, 6 calls 0 answers, went to the front and repeated my request, waited 5 min, got one blanket. I asked the delivery guy for 5 pillows, one blanket, he was rude and didn' t want to accommodate me, 10 minutes later, got two pillows and a mattress pad, not a blanket, was a cold, uncomfortable LAST EVER night in this "hotel" To top it all, the free wifi didn' t work in my room. I won't be back and neither should anyone wanting reasonable hotel accommodation.

  • Stayed: November 2011
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2  Thank gcameron169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2011

All in all, this hotel was as safe as any in Oakland could be, great location next to the airport and near the stadium, perfectly clean, great shuttle service, great price, and friendly and helpful staff. While your opinion may vary, I was impressed. A great layover hotel, and a great game-day hotel.

Because of airline scheduling problems and unavailability of or destination accommodations in San Francisco, I was forced to layover one night in Oakland. I wasn't willing to pay the high prices of downtown San Francisco hotels to sleep for a few hours. Usually layover accommodations only need meet minimum standards. Travel had been difficult and I wasn't expecting much, especially after reading other reviews. When I got to Oakland and collected my bags, I called the Red Lion for their (free) courtesy shuttle. By the time I walked to the shuttle pickup, the shuttle was there waiting for me. Pleasant surprise number one.

At the front desk was a very charming and pleasant Virginia, mentioned negatively in another review. She was a delight to chat with, very welcoming and offered to help in any way. Pleasant surprise number two.

I got to my room and it was an immaculate, spacious, well-appointed room with a comfortable king bed, desk, WiFi, etc. Pleasant surprise number three.

I unpacked, and went to sleep and slept soundly... none of the disturbances so common in layover hotels. There just wasn't any noise. Pleasant surprise number four.

Because the hotel had been so quiet the night before, I was expecting it to be empty. It was full to capacity. There was an Oakland Raiders game on Sunday so by all rights, the hotel should have been full of drunken partiers. For some reason, it was not, or at least I did not hear them on my floor. Pleasant surprise number five.

I got to the front desk to check out which went fine and then I asked for the shuttle. It was ready and I had read online that the shuttle was only to and from the airport. When I mentioned that to the shuttle driver, he said that wasn't true and he would be glad to take me to the BART station. Which he did. Pleasant surprise number six.

A pleasant experience.

  • Stayed: October 2011, traveled solo
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Thank QVCruzr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2011

I booked this for my parent's one night stopover en route to Alaska. As much as we wanted their trip to be special from beginning to end, there was not a real need for luxurious accomodations in Oakland. But as they are very clean and somewhat picky, we didn't want them in a dump either [even if it was only for one night] . And based on what I'd read on tripadvisor, this seemed worth a try.

The first thing my mom said when they arrived was , " This Red Lion has the BEST customer service and it is soooooo CLEAN." This coming from someone who does her own sanitizing everywhere she goes. During their stay and our conversations back in forth she kept mentioning how impressed she was with how well things were run and maintained. She raved about the Front Desk staff, Lounge and the shuttle drivers.

Based on the price it was an excellent value and they helped launch my parents into their Alaska vacation with smiles on their faces, full tummies and a real good impression of this hotel and Oakland. Red Lion Hotel, if you're listening, isn't it funny how excellent customer service goes a very long way?!

Room Tip: Do Not Choose Hegenberger Side rooms. Inner pool area rooms are the best.
  • Stayed: October 2011, traveled with family
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1  Thank Steven M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2011

We had 2 rooms. 1 of the rooms had a water leak and they told us that they would move us by the end of the day. At the end of the day they told us there were no rooms available but they kept checking people in while we were arguing with them. The lady at the counter, named Virginia, was horrible. She told us that there is no manager after 5 pm, no cleaning staff after 5 pm, and there was nothing she could do. Well after arguing for over an hour she finally got the manger to come over (surprise surprise, there was a manager on duty) and she immediately told them to move us. I told Virginia she needed more training and she certainly was not the right type of person to be in the hospitality business. The hotel itself is falling apart and it not well staffed, and what staff is there lies and does not care for the customer. I would look elsewhere. Thanks.

  • Stayed: October 2011, traveled with family
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1  Thank DG_in_AZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2011

This is a good hotel well located, but the people at the front desk were not really help full, feels like they were always in hurry, but the room was really nice, just a quick advise for the manager, change the TV, they look bad in the nice room you have put it on your CAPEX for 2012. The wireless is average, but they have a business center were you can use the computer and print with out charge. Hotel is really safe and there is enough parking space for all guests and visitors , Hope can stay again soon you have a great product.

Room Tip: If you need to go to SFO international Airport, they'll drop you at the Coliseum and then you can take a train, you will avoid all the traffic and will safe an hour at least.
  • Stayed: October 2011, traveled on business
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Thank gab_miranda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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