I've patronized this coffee house since it opened. It has a decent ambience, good coffee and good food. The staff varies from rude and uncaring to excellent. I've walked out more than once when three staffers behind the counter are chatting and nobody has the time to deal with the ONE solitary customer, or when the staffer is short and rude. I also don't like seeing the baby cradle on top of the food prep area. Come on folks, it's a FOOD PREP AREA not a baby change station. We're not interested in finding out if your baby has any diseases we might like.