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“Excellant Hotel & Services” 5 of 5 bubbles
Review of BEST WESTERN PLUS Airport Inn & Suites

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BEST WESTERN PLUS Airport Inn & Suites
Ranked #6 of 49 Hotels in Oakland
United States
1 review
“Excellant Hotel & Services”
5 of 5 bubbles Reviewed October 11, 2013

The shuttle driver was very nice when I was picked up and dropped off at the airport. The front desk woman was friendly and helpful. The room was nice and spacious. Being so close to the airport, I was surprised at how quiet it was. The free breakfast was good with all items being fresh and you had plenty of items to select from!

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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514 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lakewood, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed October 3, 2013

My family and I have been guests at this hotel for over 10 years. We stayed there this past weekend and it was the worst hotel experience I have ever had. The hotel over charged us for a room. The hotel staff Kevin and Lena were rude and unprofessional. The manager Jay Patel was also rude and unprofessional and refused to reimburse us the $56.00 they over charged us. Because of the lack of customer service, they lost future business with loyal consumers. Do not stay at this hotel, staff do not care about customer satisfaction.

  • Stayed September 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
2 Thank Rosario/david R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review, May 26, 2014
Dear Guest,

We take your complaint about our customer service and about the overcharging issue seriously. I trust that the charge has now been resolved to your satisfaction, and we are retraining all front desk personnel and making staffing changes to make sure customer service is always perfect. This issue is a priority for us. We thank you for you repeat business and hope you will give us another chance at your business in the future.

Thanks, Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fontana, CA
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed September 30, 2013

Nice friendly service, shuttle is a perk, breakfast is above average with hot and cold options and also the beds were comfortable.Rooms were clean and it's good when visiting for a game. The location isn't bad either, close to Walmart and Starbucks, In and Out and Wing Stop.

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank clairebear655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, United States
1 review
3 of 5 bubbles Reviewed September 28, 2013

Once in the hotel it was fine, the room was typical for that type of hotel. It was nice they had a hot breakfast included everyday, dinner Tuesday & Wednesday and even cookies on Thursday. It wasn't the greatest food but it did the job. The only real issues were the location- not very desirable to say the least and the shuttle was not as reliable as I had hoped. It was there but just took a long time to wait for it.

  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Stephanie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alameda, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 27, 2013 via mobile

Nice Hotel... Kind of in a tough neighborhood, but very safe, nice clean hotel. Excellent staff, modern hotel, best buffet.., I will stay again..... Beds are very nice and comfortable, rooms are very accommodating with nice new appliances...

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Beachballs46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arizona
Level Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed September 25, 2013

The hotel is very nice and a great place to stay near the airport. The surrounding area is not the best to wander around. The staff is very friendly and the rooms spacious and comfortable. The shuttle service is outstanding. We returned our rental car and the shuttle driver picked us up at the rental car place. The hotel offered the van service to drive us to any restaurant within 3 miles of the hotel. Overall very friendly service and great accommodations. The hotel is overpriced, but is a good value considering the other nearby hotels which are much more expensive. Good value for the area.

  • Stayed September 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TucsonHikers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peoria, Arizona, United States
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed September 19, 2013

The Best Western Plus Airport Inn & Suites is an o.k. hotel for the price. Considering there aren't too many hotels to choose from in Oakland, I'd stay here again. They have a shuttle that will take you to the nearest BART station as well as to and from the airport. That service was very convenient and appreciated. I stayed here with my two, young daughters and felt pretty safe. We didn’t go outside much though. One problem I did find to be troubling is that they ran out of towels to restock us with. That seems a little odd. I feel that a hotel should never run out of towels. Also the beds were hard. My back was killing me by the 3rd night.

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Jessica A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Airport Inn & Suites

Property: BEST WESTERN PLUS Airport Inn & Suites
Address: 170 Hegenberger Loop, Oakland, CA 94621-1326
Phone Number:
Location: United States > California > Oakland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Oakland
#5 Romantic Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Airport Inn & Suites 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Best Western Plus Airport Inn And Suites
Best Western Plus Airport Hotel Oakland
Oakland Best Western
Best Western Oakland

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