My family and I have been guests at this hotel for over 10 years. We stayed there this past weekend and it was the worst hotel experience I have ever had. The hotel over charged us for a room. The hotel staff Kevin and Lena were rude and unprofessional. The manager Jay Patel was also rude and unprofessional and refused to reimburse us the $56.00 they over charged us. Because of the lack of customer service, they lost future business with loyal consumers. Do not stay at this hotel, staff do not care about customer satisfaction.
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- Also Known As:
- Best Western Plus Airport Inn And Suites
- Best Western Plus Airport Hotel Oakland
- Oakland Best Western
- Best Western Oakland