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Best Western Plus Airport Inn & Suites
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Reviews (636)
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476 - 481 of 636 reviews
Reviewed August 12, 2013

If I had to spend more than 4 hours at this hotel, I would rather sleep in the airport. Staff on at 4 am was rude and unaccommodating. Upon check in at 11pm, we made a request for assistance at checkout. I was assured they could accommodate us. When I called down at 3:30am to check on status, desk knew nothing of the request and was rude. She agreed to assist. When we arrived in the lobby 20 minutes later, she hadn't even attempted to find what we were looking for.

  • Stayed: August 2013, traveled with family
    • Value
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Review collected in partnership with Best Western
1  Thank jenbenton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwestern05603, Manager at Best Western Plus Airport Inn & Suites, responded to this reviewResponded August 16, 2013

Dear Guest,

Thank you for voicing your concerns, your feedback is always appreciated to help us continually improve. I would like to apologize for not having the necessary equipment you required upon checkout. I have personally spoke to the employee on shift, and have voiced your concerns. Unfortunately we did not have the vacuum sealer hose that you required. We understand that we should have communicated this to you more clearly, and take full responsibility. Please give me a call on your next trip down in the area and I will personally assure that all of your needs are met, should you decide to give us another chance.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2013

Our family of 4 (including a baby and toddler) stayed here one night before an early flight from Oakland Airport. The service was outstanding, the room was clean and comfortable, and the hot breakfast was delicious and filling. Theie shuttle can take you to/from not only the airport but also BART station and local stores if need be.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Cheryse S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2013

THey got our reservation wrong: needed two beds and had only one king. There were no sheets available for the cot which was brought to the room. Had to use scratchy kind-size bed cover of some kind. Only one bath towel in room when we checked in. Big, long black hair in sink. Staff was helpful and worked with what they had.

  • Stayed: July 2013, traveled with family
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank kathlaub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwestern05603, Manager at Best Western Plus Airport Inn & Suites, responded to this reviewResponded July 30, 2013

Dear Guest,

First and foremost we would like to apologize for any inconvenience you may have had during your stay. I have personally spoken to the employee responsible for servicing your room, and can assure you all necessary steps have been taken to rectify the matter in the future. Any extra sheets or towels can be requested at any point in time. I would also like to note that the reason for your reservation being changed to a 1 bedroom suite was beyond our control. Unfortunately when you canceled the original reservation for 2 Queen Beds, that room type was booked by another guest. When we reactivated your reservation upon your request, that particular room type was sold out. I hope this helps clear up any misconceptions you may have. If you would like to personally speak to me, please don't hesitate to give me a call at anytime. Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2013

We chose this hotel for our stay in SF because of the nice reviews. We had a nice, large, quite and clean room at a reasonable price. The breakfast was a standard BW. The young man at the front desk was friendly, efficient and helpful. The value for money is really adequate and we will come back surely.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Thank Ro4dTr1p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2013

Nice place to stay. Great shuttle service to the A's game. The Bart system looks like it will be online in the near future. That would be a plus during our next visit. Nice pool and work out area. Had a good time.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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