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“good choice for layover” 4 of 5 stars
Review of BEST WESTERN PLUS Airport Inn & Suites

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BEST WESTERN PLUS Airport Inn & Suites
Ranked #6 of 49 Hotels in Oakland
cody
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“good choice for layover”
4 of 5 stars Reviewed April 8, 2013

Spent night there before leaving to hawaii. The shuttle was excellent, room was nice, comfortable quiet. Breakfast had lots of choices thought it was tacky for the breakfast attendant to put a tip jar out for a complimentary breakfast . Wish employees of hotel would let the guests get there breakfast before they help themselves. Staff at front desk were pleasant and driver.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank cwyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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474 reviews from our community

Traveler rating
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    179
    77
    29
    23
See reviews for
170
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Richland, Washington
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 8, 2013

I spoke to a "live Person" on the phone when I made the reservation three months previous to my stay,believing I was in contact with the property's front desk. I was quoted a very good rate for either a suite or a room. The difference was a jacuzzi tub. Sounded good to me after a long flight and late arrival. None available at the quoted price, so got the one w/o. Woke the nex morninbg to the sounds of arguing housekeeping staff outside my door. Moved to jacuzzi suite that had no counter space and poor lighting for make-up. Appeared to be an ADA room and not decorated as well as previous room. The only service that was w/o a problem was the courtesy
car that that I used for airport arrival and the Saturday evening function that was the purpose of my stay.

Room Tip: The jacuzzi tub is over-rated, and access meant for the young and agile. Should have taken the suite...
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank bettysherman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review, May 26, 2014
Dear Guest,

I’m very sorry we did not live up to your expectations during your recent stay with us. It seems you may have encountered some unfortunate confusions that we could have resolved for during your stay. In any case, we apologize for not exceeding your expectations. Our goal is to exceed the expectations of every guest, every time. I hope you’ll give us another chance to earn your business and your trust.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
87 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed March 20, 2013

In the middle of an industrial estate, but convenient for OAK airport and the freeway. Short walk to Walmart shopping centre, a short drive to downtown Oakland - and a good base for the SF area. Comfortable and well-run hotel, spacious and well-equipped room (although the housekeeping was sometimes a bit haphazard). Indoor swimming pool, fitness centre, free wi-fi and parking. Very happy to recommend.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank HeathfieldChiswick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orangevale, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed March 3, 2013

Booked two rooms for a trip we were planning to Maui. On arrival was told that only one car could be kept on property for the duration of the trip. Second car had to be taken to a parking lot. Was not told before arrival that the pool was going to be down for scheduled maintance. My daughter was very unhappy. Had to call twice for pickup at airport. Guess they forgot. One good thing to mention, "cookies in lobby were good" First and only time I will stay at best western.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Roger H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review, May 26, 2014
Dear Guest,

We sincerely apologize that we did not meet your needs completely during your trip. We also apologize if there was any unfortunate confusion about the cars. We do what we can to make every guest happy and try to exceed customer expectations at every turn. If we failed you in any way, we apologize. I take personal responsibility and hope to be able to host you again some day. Our property is improving every day, and you’ll see change in attitude and quality if you visit us again.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Airport Inn & Suites

Property: BEST WESTERN PLUS Airport Inn & Suites
Address: 170 Hegenberger Loop, Oakland, CA 94621-1326
Phone Number:
Location: United States > California > Oakland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Oakland
#5 Romantic Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Airport Inn & Suites 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Best Western Plus Airport Hotel Oakland
Best Western Plus Airport Inn And Suites
Oakland Best Western
Best Western Oakland

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