NOTE: Since I was unable to complete my stay, this review is based SOLELY on my unability to be taken care of regarding a CONFIRMED reservation
Booked online about 8:30pm, got confirmation number via email. Arrive around 9pm, and I'm told "Sorry, we're 100% booked". That's it. No "how can we make this better?", no offer for compensation, no "let me call around and find you a room elsewhere", not a danged thing, just "Sorry". I feel that's really shabby. I'd been driving all day, in 90+ weather with a broken air conditioner, and I get "Sorry, go find a room somewhere else". Gee, thanks.
I even had to ask the desk clerk to print me out proof that they'd removed the charges from my credit card. (He didn't think to offer even that tiny amount of customer service)
I was totally disappointed with this BW, and BW in general. Dunno if I can ever trust their online booking service again. Suffering in a miserably hot car all day, then not getting the room I was promised, well... that just made it all the worse.
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- Also Known As:
- Best Western Plus Airport Inn And Suites
- Best Western Plus Airport Hotel Oakland
- Oakland Best Western
- Best Western Oakland