My husband and I got back last night from a two night stay at this hotel. Let me say that this was our first time ever staying at this hotel chain so I was not aware of their policy of no housekeeping. We had a room on the second floor with a king size bed and we could see the freeway from our window. The room was very clean with a small kitchen. I did not care for the bed but my husband thought it was comfortable. The first night (Friday) the place was very noisy. We woke up to noise coming from the outside of the hotel and then the inside as well including people banging on our door and the walls. In the morning, we mentioned it to the clerk (Jerry) at the front desk and he said there was a party and they had called security but security could not get there until 2am. Jerry was not sympathetic or apologetic at all. We got the impression he did not care.
The second day (Sat) we came back to our room around 4:30pm after a long day in San Francisco to find out our room was exactly the way we had left it. Like I said, I was not aware that their policy is "no housekeeping services". I went downstairs to ask and that's when I was told they only clean the room once every eight days but they would gladly give me towels if requested. This hotel does not have a hair dryer in the room and no business center either. I also think their non-smoking policies are very lax since I smelled cigarette in the hallway and I saw a man with a cigarette in the hallway. They have free Wi-Fi but I much rather have a business center in which to check my flights and print my boarding pass. The "grab-and-go" breakfast consist of a small counter with coffee, oatmeal packets, prepackaged muffins, granola bars and some fresh fruits. When we checked out on Sunday morning we were asked if we enjoyed our stay. Again we said the first night was noisy and again the clerk (Jerry) never showed any sympathy and did not seem to care.
We were very disappointed with our stay here and will probably not stay at this hotel chain again.
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- Also Known As:
- Extended Stayamerica Oakland-Emeryville Hotel Oakland
- Extended Stay America Oakland
- Extended Stay Oakland
- Oakland Extended Stay