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“Ok, but room for improvement. Manager indifferent.” 3 of 5 bubbles
Review of Homewood Suites by Hilton Oakland-Waterfront

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Homewood Suites by Hilton Oakland-Waterfront
Ranked #7 of 49 Hotels in Oakland
GreenLeadersSilver level
Ewa Beach, Hawaii
Level Contributor
298 reviews
237 hotel reviews
common_n_hotel_reviews_1bd8 444 helpful votes
“Ok, but room for improvement. Manager indifferent.”
3 of 5 bubbles Reviewed April 24, 2006

The setting of this hotel really deserves four, or even five circles. However, there were some dramatic problems that should be resolved in short order.
Check-in was great ... the clerk was really happy that I was able to assist her in getting her Spanish speaking maintenance man to complete a chore. She went out of her way in trying to accomodate my request to be on the water - rather than the street - side. (Although I actually felt that this should have been automatic, given that I am a Diamond level HH member).No worries there, it was done.
The breakfast was above average, and the employees manning the area were cheerful.
Now comes the main issue - it is the Saturday before Easter. We return to the room about 9:30 PM after having been out since ten in the morning. The room was not serviced AT ALL. The bed was not made, the towels were not replaced, nothing, nada, zip.
We called down to try and get some clean towels (at least), and were told that the housekeepers had gone home. (??!??). What? No 24-hour staffing? Come on, this is a Hilton property in a major metropolitan area! That corner just can't be cut.
Just after we had a maintenance fellow come up with a couple of towels for a quick shower, and some slumber - the fire alarm went off. (I realize that is not the property's fault, but a courtesy apology would have been welcome).
We checked out fairly early on Easter Sunday, and headed for Colorado Springs. From there, I called Shelly Moranville (the GM of the Oakland property) first thing on Monday morning. She did not return my calls, and I finally managed to get a hold of her, via the front desk staff, late in the afternoon. Ms. Moranville explained that she had been out of town the previous week (doesn't that mean that she leaves a competent second-in-command at the helm?), and that possibly some things had not been properly attended to (ya THINK?)
She said that housekeeping had experienced some sick calls, and that some rooms hadn't been serviced. Matter-of-fact, no apologies. I was flabbergasted. In lieu of the Hilton Guarantee (i.e. refund on one night's stay) she magnanimously offered us another weekend night. The jury is still out.
In summary, the property is nice, but the management has taken a minimalist approach to staffing - and it shows.

  • Stayed April 2006
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Boeing767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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860 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (194)
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English first
Massachusetts
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed January 15, 2006

Stayed at the Homewood while visiting family and it was great! We had a one bedroom "suite" - there is nothing separating the "bedroom" from the sitting area, but the room is spacious and lovely. Very comfortable with a walkout to a nice walking path along the marina. The staff was extremely helpful - moved us to a waterfront room upon request. The breakfast was quite good, changed a little bit each day - and the nightly cocktail hour (wine, beer) was a nice touch! The lobby is very homey - the view is nice -and the convenience to the highway can't be beat. Overall, a very pleasant experience!

  • Stayed April 2004
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank pscho57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pacific Grove, California
Level Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed November 19, 2005

I recently stayed there with my husband and two friends. We booked a two bedroom suite. Our checkin was prompt and we were pleased to get a suite on the waterfront side - the views were wonderful. Location was great since we were going to an event at the Oakland Arena, and the freeway on ramp was right in front of the hotel. In the morning we had an enjoyable time eating our breakfast outside on the waterfront - great way to start the day.

  • Stayed November 2005
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Geoggirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, England
Level Contributor
59 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed August 20, 2005

We've just returned from 4 nights at the Homewood Suites, Oakland. We found the facilities & food great and the staff very helpful. We did have a problem one night with the courtesy bus being 45 minutes late picking us up but it was fine every other time. Our room had a great view overlooking the waterfront. The front of the hotel overlooks the freeway - ugly and noisy so make sure you request waterfront suite.

  • Stayed August 2005
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank davehChester_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Conway, New Hampshire
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed August 8, 2005

The room was clean but that's about it! This hotel is right on the highway and we had a room facing it - the traffic noise and vibration was constant - even at the wee hours of the night! We also thought the beds and pillows were substandard - not comfortable at all. If you want to sleep don't stay here!

  • Stayed August 2005
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank DebbieW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merced, California
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed January 16, 2005

I was a little concerned about booking at the Homewood after reading the two most recent reviews. However, upon entering the lobby I breathed a sigh of relief. The lobby was cozy, warm and inviting with a fire burning in the fireplace. Much nicer than I had expected. The front desk staff were professional, courteous and helpful. We had a room in the main building facing the marina. It was peaceful and relaxing. The other side of the property faces the freeway. Our room was clean and well maintained. The continental breakfast was standard but the buttermilk biscuits and gravy were a surprise! The serving and eating areas were clean. Jack London Square is a quick and easy drive (about a mile) from the property. We enjoyed our stay and would stay again if we return to the area.

Helpful?
6 Thank onthego394
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 bubbles Reviewed November 29, 2004

My wife and I stayed at the Oakland Waterfront Homewood Suites from October 14 through October 23, 2004. Homewood Suites has been our first choice hotel for the past several years. The Oakland hotel does not measure up to the ususal standards set by this chain. The food service area where the breakfast and evening reception is held was usually filthy. The breakfast was uninspired, the coffee cold and the urns were often empty, they frequently ran out of cream, only served no-fat milk for the cereal, the utensils and toasters were greasy and dirty and the microwave looked as though the interior had never, ever been cleaned! The staff seemed very miffed and indignant if you brought any of these problems to their attention. The food served at the evening reception was comical -- inedible! We had problems getting our telephone activated once we checked into the room. It took four calls over three hours to finally get the phone operational. Although high speed internet is offered as a free perk, the hotel literature indicates that there is a daily charge for the service. It was only after my wife spoke with another guest at the laundry on the sixth day of our trip that we discovered that there was no charge for the high speed service! The rooms are clean and spacious and the bayside rooms have a lovely view. We found the corridors of the hotel though to be damp and musty and emanating an unpleasant odor -- they need to be aired daily. The lobby is charming and comfortable and the outdoor patio overlooking the harbor is great. We found the proximaty to the highway a big plus and we were not bothered by any highway or railroad noise. The value in the room rate is undeniably excellent. Homewood is a great chain and this hotel has great potential but some very simple changes need to be made -- clean up the food service area, fill up and heat up the coffee urns, correct the in-room internet literature and give the staff some "people skills" training.

Helpful?
7 Thank P C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Oakland-Waterfront

Property: Homewood Suites by Hilton Oakland-Waterfront
Address: 1103 Embarcadero, Oakland, CA 94606
Phone Number:
Location: United States > California > Oakland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Oakland
#4 Romantic Hotel in Oakland
#4 Family Hotel in Oakland
#5 Green Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Oakland-Waterfront 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
Homewood Oakland Waterfront Hotel Oakland
Homewood Suites Oakland
Homewood Hotel Oakland

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