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“A very atypical dissappointment”

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Homewood Suites by Hilton Oakland-Waterfront
Ranked #9 of 49 Hotels in Oakland
GreenLeadersSilver level
Reviewed April 27, 2014

Half-eaten sandwich left in our room. Desk chair broken and unusable. Coffee maker left plugged in and turned on, a fire hazard. Tub drained very poorly. Room had a bad odor. Suite too small, one room only with no sitting area, inadequate kitchenette. No action was taken to correct the majority of these deficiencies.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Homewood Suites by Hilton
Thank William O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this reviewResponded May 5, 2014

I would like to apologize regarding the insistent during your last stay with us. I know our front desk manager has reached out to you, to resolve this issue. We will do our best to make sure a thing like this does not happen again.
Again we do apologize.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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566 - 572 of 958 reviews

Reviewed April 26, 2014

Our stay started with a complimentary dinner and just got better from there. The shuttle to the ferry's driver was very helpful with site seeing ideas and the complimentary breakfasts were very good. I would recommend this hotel to anyone visiting the Oakland/San Francisco area.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Margaret T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this reviewResponded May 5, 2014

We are very pleased you enjoyed your stay with our hotel. We strive to get to know each of our guests. I will certainly share your comment with the rest of the staff. I hope that we will have the opportunity to welcome you back soon. Darcella Wright

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Reviewed April 25, 2014

We LOVE coming to this little slice of heaven to unwind and get away form it all without actually going anywhere!

Call in a food strike from GrubHub and you'll be all set for your stay!

The waterfront rooms are peaceful and comfy, the staff -- welcoming and friendly, the location safe and really, this is the only place we stay in Oakland.

  • Stayed: August 2013, traveled as a couple
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Thank Travlingurl T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this reviewResponded May 5, 2014

We are very pleased you enjoyed your stay with our hotel. We strive to get to know each of our guests. I will certainly share your comment with the rest of the staff. I hope that we will have the opportunity to welcome you back soon. Darcella Wright

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2014

Excellent location, view, room quality and service. The waterfront rooms really face the water, and are well-furnished, and quiet. They also serve a good breakfast and host an evening reception with beverages and food. Just a short walk there is a casual brewery/restaurant that also sits on the water and which has a great ambiance for a simple meal or glass of wine or beer. I would be very happy to stay there for a vacation. I would not hesitate to recommend this property. I would stay there again for either business or leisure travel.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Angela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this reviewResponded May 5, 2014

We are very pleased you enjoyed your stay with our hotel. We strive to get to know each of our guests. I will certainly share your comment with the rest of the staff. I hope that we will have the opportunity to welcome you back soon. Darcella Wright

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2014

Our family is on an overseas holiday around the USA. After speaking with locals found out that some parts of Oakland are unsafe and some very exclusive. We felt safe at the hotel and even ventured out for shopping locally; however we didn't do anything silly that would put us into a position to breach our saftey

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Dean B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this reviewResponded May 5, 2014

We are very pleased you enjoyed your stay with our hotel. We strive to get to know each of our guests. I will certainly share your comment with the rest of the staff. I hope that we will have the opportunity to welcome you back soon. Darcella Wright

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2014

Everyone here is so nice ! Breakfast, included with your stay, on the waterfront, are you kidding me ! Stay here, you will be glad you did. Friendly staff, refrigerator and microwave in your room. We will be back !

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Homewood Suites by Hilton
Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this reviewResponded May 5, 2014

We are very pleased you enjoyed your stay with our hotel. We strive to get to know each of our guests. I will certainly share your comment with the rest of the staff. I hope that we will have the opportunity to welcome you back soon. Darcella Wright

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2014

I don't know how new the hotel is, the front desk clerks were very friendly. However the late pm shift might need more training or he needs to try to be more helpful. The breakfast employees were helpful, polite and curious.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Cindy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this reviewResponded May 5, 2014

We are very pleased you enjoyed your stay with our hotel. I will certainly check with our night audit person on if he needs additional training. I'm sorry you didn't find him helpful. I hope that we will have the opportunity to welcome you back soon. Darcella Wright

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Oakland-Waterfront

Address: 1103 Embarcadero, Oakland, CA 94606-5122
Phone Number:
Location: United States > California > Oakland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Oakland
#4 Romantic Hotel in Oakland
#4 Family Hotel in Oakland
#5 Green Hotel in Oakland
Price Range: $161 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Oakland-Waterfront 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
Homewood Oakland Waterfront Hotel Oakland
Homewood Suites Oakland
Homewood Hotel Oakland

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