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“Homewood Suites”

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Homewood Suites by Hilton Oakland-Waterfront
Ranked #7 of 49 Hotels in Oakland
GreenLeadersSilver level
Saulsbury, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Homewood Suites”
5 of 5 bubbles Reviewed December 31, 2013

Great service, clean, helpful staff, great sevice. My trip was for a family affair. my wife and two adult children all agreed that Homewood Suits was the way to go. The breakfast was tops, good variety, healthy, and the staff was very helpful. The roopms (Suites) were very good. We had an excellent two night stay.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Monroe W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, January 13, 2014
We are very pleased you enjoyed your stay with our hotel. We strive to get to know each of our guests. I will certainly share your comment with the rest of the staff. I hope that we will have the opportunity to welcome you back soon. Darcella Wright
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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873 reviews from our community

Traveler rating
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    116
    82
    48
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (197)
Date | Rating
  • Dutch first
  • English first
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English first
St. George, Utah
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed December 29, 2013 via mobile

Very nice room, good size, excellent bed, great employees. Breakfast was good every morning, and the one night we had dinner and drinks we enjoyed it. Loved the open patio looking out onto the Bay.

Room was clean and no real problems. It's right next to the Port of Oakland, so some people might feel a bit nervous about crime, but we had no trouble. In fact one night we saw a security officer. This Hilton seems to keep good watch over their lodgers.

Only complaints: no corkscrew and a pungent odor in the stairwell our first night. Housekeeping seemed to work on it because it seemed to diminish over the week.

Stayed December 2013, traveled as a couple
Helpful?
1 Thank MontyClan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, January 13, 2014
We are very pleased you enjoyed your stay with our hotel. We strive to get to know each of our guests. I will certainly share your comment with the rest of the staff. I hope that we will have the opportunity to welcome you back soon. Darcella Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 24, 2013

very clean, friendly staff, excellent food, view to the bay, easy access to freeway, close to bart station which can take you to San Francisco. If you arriving on week days you can take, from the airport, the air suttle to bart station into Lake Merritt station and call the hotel to pick you up, very convenience, because the cab from the airport can rip you off.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Monica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, December 30, 2013
We are very pleased you enjoyed your stay with our hotel. We strive to get to know each of our guests. I will certainly share your comment with the rest of the staff. I hope that we will have the opportunity to welcome you back soon.
Darcella Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed December 18, 2013

I am not being treated like a diamond member - I was charged $75.00 for one towel which this hotel said I stained/damaged. This is a lot of money for one towel. My hair was dyed red - and my hair leaves a hue of pink behind on white towels. However, I have white towels at home, and I am able to get the stains out in my washing machine. I asked for a chance to get the stains out, but they didn't let me. They also are not providing me with this stained towel - which is now my property since they've already charged me $75.00 for it. I would like to get this resolved please.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
3 Thank Tiffany Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, December 30, 2013
I would like to apologies for the inconvenience during your last stay. I understand you have spoken with our Front Desk manager and they doing what they can to accommodate your wishes. We will be sending your towel back to you.
Darcella Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Florida, Florida
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed December 11, 2013

I love to walk so even though this Homewood Suites is not right in the heart of Oakland I found it conveniently located. The walk to the BART station is a little over a mile so I could easily handle that, and once you're on BART the whole of the Bay Area is yours to explore. If you rent a car, the freeway exit is about a block away. Try to get a water view at the back of the hotel, and you'll be very pleased with the view (although a willow tree partially blocked my view--it was planted too close to the building). The garden area is very pleasant with convenient walking paths, and the boat docks add charm and authenticity.

The entire staff is friendly and helpful, and the housekeeper kept our room neat and spotless. The lobby and dining area are cozy, and the breakfast choices were adequate. I appreciated having the complimentary computers in the lobby.

What could be improved upon? The mattress on the bed was cheap and thin, and the sheets seemed worn and did not fit the bed as they should. The sofa bed had a thin and horrible mattress--it was liking sleeping on springs--but they did furnish a thick pad to place over it, which improved the experience. Good coffee isn't hard to make. I don't understand why theirs is so bad. But Starbucks is right next door, so every morning it was off to Starbucks!

Overall, I would stay here again and recommend this hotel to others.

Room Tip: Definitely get a room at the back with a view of the water.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CA-FL-TX-FL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, December 30, 2013
Thank you for selecting our hotel for your recently stay. We strive to get to know each of our guests. Thank you for your feedback on what we can do to improve. I will share your recommendation to the general manager and our head of housekeeping. I hope that we will have another opportunity to welcome you back soon.
Darcella Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Odessa, TX
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed December 9, 2013 via mobile

Stayed at this hotel and was very pleased. Room was comfortable and clean.
Had view of the waterfront which was a welcome sight, (I live in the desert) and the landscaping was very well designed.
Price was very reasonable ,bed was very comfortable. Room was quiet.
Breakfast was good and selection was fair.
Would I stay again? Yes!
Good job overall to the staff and management.

Stayed November 2013, traveled solo
Helpful?
1 Thank usmcpride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, December 30, 2013
We are very pleased you enjoyed your stay with our hotel. We strive to get to know each of our guests. I will certainly share your comment with the rest of the staff. I hope that we will have the opportunity to welcome you back soon.
Darcella Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockton, United States
1 review
5 of 5 bubbles Reviewed December 9, 2013

I always look for Hilton hotels when I arrive in a town this hotel was very clean, the staff was super friendly, the food was awesome, I would recommend this hotel to everyone & I will stay here every time I'm in Oakland.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Pamala P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, December 30, 2013
We are very pleased you enjoyed your stay with our hotel. We strive to get to know each of our guests. I will certainly share your comment with the rest of the staff. I hope that we will have the opportunity to welcome you back soon.
Darcella Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Oakland-Waterfront

Property: Homewood Suites by Hilton Oakland-Waterfront
Address: 1103 Embarcadero, Oakland, CA 94606
Phone Number:
Location: United States > California > Oakland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Oakland
#4 Family Hotel in Oakland
#4 Romantic Hotel in Oakland
#5 Green Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Oakland-Waterfront 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
Homewood Oakland Waterfront Hotel Oakland
Homewood Suites Oakland
Homewood Hotel Oakland

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