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“Great Value, Great Service!” 5 of 5 stars
Review of Homewood Suites by Hilton Oakland-Waterfront

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Homewood Suites by Hilton Oakland-Waterfront
Ranked #7 of 49 Hotels in Oakland
GreenLeadersSilver level
United States
1 review
“Great Value, Great Service!”
5 of 5 stars Reviewed June 19, 2013

We had a business meeting here and it was a great experience. Great value and excellent staff. Nice waterfront location, free parking and the manager's afternoon reception was really filling and tasty!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Harold R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, July 22, 2013
We are very pleased you enjoyed your stay. We strive high to make our guest happy and provide the best service possible. I will certainly share your comment with the rest of the staff. I hope that we will have the opportunity to welcome you back soon.

Darcella Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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722 reviews from our community

Traveler rating
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    82
    63
    34
See reviews for
211
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (184)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Quakertown, Pennsylvania
Level Contributor
318 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed June 17, 2013

Great stay. Rooms clean and plenty of space. Wonderful view of the bay. Breakfast was very good. Best part for me was the 1 mile walk/drive to the SF bay ferry which dropped you off at the Wharf. No traffic, no parking hassles.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank PTycz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, July 22, 2013
We are very pleased you enjoyed your stay. We strive high to make our guest happy and provide the best service possible. I will certainly share your comment with the rest of the staff. I hope that we will have the opportunity to welcome you back soon.

Darcella Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan, Puerto Rico
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 6, 2013

I stay in this Hotel as an alternative to San Francisco hotels. The overall experience was good. However, the only thing that is really annoying is the a/c set up. I have a light sleep and each time that the a/c turns off it awakes me.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank nicole317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, July 22, 2013
We are very pleased you enjoyed your stay. We strive high to make our guest happy and provide the best service possible. I will certainly share your comment with the rest of the staff. I hope that we will have the opportunity to welcome you back soon.

Darcella Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, Missouri
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 28, 2013

Quiet, waterfront views, reasonably priced. Shuttle within 2 mile radius. Dinner with wine, and breakfast included during the week. Very clean, comfortable, friendly staff. Close to Jack London Square.

Room Tip: Choose waterfront side as opposite side faces highway and could be noisy.
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Carole H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, May 29, 2013
We are very pleased you enjoyed your stay with us. We strive high to make our guest happy and provide the best service possible. I will certainly share your comment with the rest of the staff. I hope that we will have the opportunity to welcome you back soon.
Darcella Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 21, 2013 via mobile

Stayed at this hotel for two nights. Touropperator made the choice for me. Was assigned a cityview room. Told lady about bad reviews on tripadvisor about the cityview rooms an asked for a waterfront room. She upgraded us without a problem.

Rooms are great!

Breakfast was fine. Free dinner was just oke. Free wine surprised us both!

Drove the rental car to downtown San Francisco. Only took 20 minutes.

  • Stayed May 2013
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Hotel365Stay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, May 29, 2013
We are very pleased you enjoyed your stay. We strive high to make our guest happy and provide the best service possible. I will certainly share your comment with the rest of the staff. I hope that we will have the opportunity to welcome you back soon.
Darcella Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 21, 2013

This hotel was by far one of the best places I have stayed. The staff was super friendly and even learned my children's names. As my children also learned theirs. Very homey feeling! Would recommend to all.
So a special thanks to Connie, Rudy and Miguel for making us feel welcome!

  • Stayed May 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Mybelle725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, May 29, 2013
We are very pleased you enjoyed your stay with our hotel. We strive to get to know each of our guest.I will certainly share your comment with Connie, Rudy and Miguel and the rest of the staff. I hope that we will have the opportunity to welcome you back soon.
Darcella Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walnut, California
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 20, 2013 via mobile

We stayed two nights and expected a relaxing stay. We checked in late (after 8:00 pm) and our room was ready. We requested a wake up call for the next morning, but never got it. We ran late because of this, which added to the stress of the day. We had prepaid for the two nights but gave the receptionist my credit card for incidentals. However, a statement was left under the door indicating that two nights would be charged to the card I had left for incidentals. I brought the double billing problem to the attention to the front desk clerk who said the problem would be corrected by the manager when he arrived. It wasn't, as another statement the next morning still indicated that I would be double billed. I again took it to the front an stayed until the problem was corrected.

We were also disapointed that a used water glass on the bathroom sink had not been replaced the first night's cleaning. While not a horrible stay, this was disappointing for a Hilton affiliated property.

Stayed May 2013, traveled as a couple
Helpful?
Thank Philip C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, May 29, 2013
We’re very sorry this occurred. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at the Homewood Suites We appreciate your feedback and I will address your concerns with the Front Desk Manager and our Housekeeping supervisor.
Darcella Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Oakland-Waterfront

Property: Homewood Suites by Hilton Oakland-Waterfront
Address: 1103 Embarcadero, Oakland, CA 94606-5122
Phone Number:
Location: United States > California > Oakland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Oakland
#4 Family Hotel in Oakland
#4 Romantic Hotel in Oakland
#5 Green Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Oakland-Waterfront 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
Homewood Oakland Waterfront Hotel Oakland
Homewood Suites Oakland
Homewood Hotel Oakland

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