We stayed two nights and expected a relaxing stay. We checked in late (after 8:00 pm) and our room was ready. We requested a wake up call for the next morning, but never got it. We ran late because of this, which added to the stress of the day. We had prepaid for the two nights but gave the receptionist my credit card for incidentals. However, a statement was left under the door indicating that two nights would be charged to the card I had left for incidentals. I brought the double billing problem to the attention to the front desk clerk who said the problem would be corrected by the manager when he arrived. It wasn't, as another statement the next morning still indicated that I would be double billed. I again took it to the front an stayed until the problem was corrected.
We were also disapointed that a used water glass on the bathroom sink had not been replaced the first night's cleaning. While not a horrible stay, this was disappointing for a Hilton affiliated property.
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- Also Known As:
- Homewood Oakland Waterfront Hotel Oakland
- Homewood Suites Oakland
- Homewood Hotel Oakland